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Jenkins Mitsubishi - Service Center

Lakeland, FL

4.5
479 Reviews

479 Reviews of Jenkins Mitsubishi - Service Center

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March 23, 2024

this is the absolute worst service department i’ve ever encountered. the service advisor Brett Murphy was rude inconsiderate defensive and unprofessional in his interaction with me when i explained that th More

by hollysmommy2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trey Rolfson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Murphy
Mar 25, 2024 -

Jenkins Mitsubishi responded

We're deeply sorry to hear about your negative experience with our service department. Your feedback is incredibly valuable to us, and we sincerely apologize for any rudeness, inconsideration, or unprofessionalism you encountered. We strive to provide excellent service and ensure our customers feel valued and respected at all times. It's clear we fell short of this standard in your case, and we're committed to addressing the issues you've raised to prevent similar situations in the future. If you'd like to discuss your experience further or if there's anything we can do to rectify the situation, please don't hesitate to reach out to Kendall Miller at kmillerjn@yahoo.com. Your satisfaction is our priority, and we're here to help in any way we can.

Mar 25, 2024 -

Jenkins Mitsubishi responded

Hi Kristina, We're truly sorry to hear about your negative experience with our service department. This is not the level of service we strive to provide to our customers. We appreciate you bringing this matter to our attention, and we will address it internally to ensure it doesn't happen again. If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out to Kendall Miller at kmillerjn@yahoo.com. We value your feedback and would like to make things right.

August 05, 2023

Everyone at the dealership is very helpful and Friendly. I took my car there for oil change and traded it for a new car. The process went very smooth. I'm very happy. More

by woody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Freudenthal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beckie McDonald
Aug 13, 2023 -

Jenkins Mitsubishi responded

Hello Woody, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

July 20, 2023

Great service and rep stayed in touch and followed up to make sure we were token care of. More

by WENDY.ALEMAN333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milton Lopez
Jul 24, 2023 -

Jenkins Mitsubishi responded

Hello Wendy, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

July 15, 2023

Amazing super friendly and great costumer service. They even hot me a free car wash! More

by JCMoranRodz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Valentin Miranda, Beckie McDonald
Jul 17, 2023 -

Jenkins Mitsubishi responded

Hello, Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an amazing service experience. We will share your comments with our team and we look forward to working with you again in the future!

Jul 19, 2023 -

Jenkins Mitsubishi responded

Hello, We're thrilled to hear that you had such a positive experience with us! It is good to hear that you found our staff friendly and we're glad you enjoyed the complementary car wash! Thank you for choosing Jenkins Mitsubishi and we look forward to seeing you again soon!

July 14, 2023

Kind and efficient personnel. Took great care of my vehicle, as promised. Will return for further service needs. More

by KCOOKRN1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Murphy
Jul 17, 2023 -

Jenkins Mitsubishi responded

Hello, thank you for leaving such a great review and high star rating. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Jul 19, 2023 -

Jenkins Mitsubishi responded

Hello, We're happy to hear that you found our staff kind and efficient during your recent visit! It is so good to hear that your vehicle was taken care of and everything was completed to your satisfaction! Thank you for choosing Jenkins Mitsubishi, we hope to see you again soon!

July 08, 2023

A very good service very attentive and the waiting room very good I recommend them More

by zoinlugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett
Jul 11, 2023 -

Jenkins Mitsubishi responded

Hello, We're happy to hear that you found our staff to be attentive and friendly during your visit! We want all our customers to have a comfortable experience with us! We truly value your business and hope to see you again soon!

July 06, 2023

Very good and prompt service! Nice waiting room! Professional operation! I recommend the service department Glad there is a plug in charger! More

by j.marsh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Writer
Jul 07, 2023 -

Jenkins Mitsubishi responded

Hello, thanks for those stars! Providing high-quality professional service is our top priority, and we are happy to see the team deliver such a great five-star experience. Thank you for taking the time to leave this review!

July 04, 2023

They were so great at accommodating are needs to make the sale. Everything looked great!!! Also, our salesperson was knowledgeable and kept me abreast at each step. Thank you!!! More

by LadyWatCoolJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Jenkins Mitsubishi responded

Hello, thank you so much for sharing your experience with us. We are pleased that you had a great sales experience. Please keep us in mind for all your Sales & Service needs in the future. We hope to see you again soon. Enjoy the ride!

July 04, 2023

For starters, they have someone waiting outside to great you. My overall experience was great. More

by tariq_stowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 05, 2023 -

Jenkins Mitsubishi responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

July 04, 2023

Great service my service advisor Brett very knowledgeable pleasant and always going the extra mile to help you and making sure your need a satisfies More

by H.D RICAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Murphy service advisor
Jul 05, 2023 -

Jenkins Mitsubishi responded

Hello H.D., thank you so much for your praise and kind comments about Brett! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

Jul 06, 2023 -

Jenkins Mitsubishi responded

Hello H.D, thank you for your kind words about Brett. We appreciate your thoughtful comments and positive feedback. Your satisfaction is important to us, and we're glad we could meet your expectations. We look forward to serving you again in the future.

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