Our 2011 Sonata was taken in for an oil change, and while there, we were having the service department also check out some knocking that seemed to be coming from the engine for a couple days. Turns out after inspection that they would have to replace the engine, as a procedure used to indicate whether the vehicle would need serviced with respect to a March 2016 recall failed, and now the issue was cropping up and bad enough that replacement was the correct course of action. Symptoms being experienced included loss of acceleration and intermittent loss of power while driving.
That's all well and good, but here's where Jenkins has completely and without question destroyed any desire to ever do business with them again. They let my significant other leave the dealership with that vehicle. That vehicle, which was experiencing loss of acceleration and power, was in no shape to be driven, but the only disclaimer given was to not, "drive it much."
As if such blatant disregard for human life isn't enough to write off a dealership entirely in future business dealings, the service department actually had the gall to argue that they couldn't in any way provide a rental for the time between today (a Saturday) and when they'd actually accept the car for repair (most likely Monday afternoon). So for a period of three days, the dealership wasn't prepared to lift a finger to help us with a problem that was purely the fault of Hyundai. Instead, we were told the rental had to be "approved" through Hyundai before they could do anything.
All it took was a phone call to Hyundai Corporate to find out that their assertion is in fact not true, and that all rental authorizations are authorized at the dealer level and do not involve Hyundai. Here they were, quibbling with us over a sum of not more than $150 maximum, which would've been all it took to save face for them in this obviously problematic situation. Instead of doing the right thing in what was a morally troubling situation more than anything, they put up a wall that more or less said to us, "Sorry we put your life in danger today, but we can't help you with that till Monday."
Even the owner was a complete buffoon, didn't even give his name, actually attacking me in the conversation, acting as if I desired only to "argue" with him about his service department putting a human life in jeopardy with reckless decision-making. In the end--after being rather rudely interrupted multiple times mid-sentence by the owner-- once I pointed out that his service staff couldn't even look me in the eye when I'd asked how they'd feel if their significant other was told they could leave in a vehicle in that state, he finally gave a bit. He offered to pay out of pocket for two days of a rental, but only if Hyundai didn't reimburse for the rental. Mind you, he told me that we'd have to handle getting the rental ourselves. He apparently couldn't be put out to have his staff arrange all the paperwork and have the rental waiting at the dealership for us.
Jenkins provided us absolutely pathetic and inexcusable customer service, and worse, they displayed a deeply concerning and reckless disregard for human life.
I Recommend This Dealer:
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