Ford of Boerne

I cannot recommend this dealership based on my experience. Had an excellent test drive and seemed to agree to pricing. The product being sold is likely fine, and I had decided to buy one. All aspe experience. Had an excellent test drive and seemed to agree to pricing. The product being sold is likely fine, and I had decided to buy one. All aspects of the deal were agreeable to all parties including sticker price, down payment, and trade allowance. Communication with the salesman was excellent and easy. They were willing to do price quotes online and over the phone. However when it came time to close the deal an approximately $3.4k in fees for unwanted options had been added onto the sticker price, which according to the dealership employee are "non-removable". These packages included a cup holder-mounted cellphone holder and a trailer hitch ball. These packages are "added to every vehicle on the lot". If the desired vehicle is already discounted, the packages cannot be removed from the deal, even by a sales manager. It is 2024. The pandemic and chip shortages have ended. Inflation has caused industry-wide price increases, and insurance and interest increases are already high challenges for buyers to overcome. I think consumers should be presented with options if they want to buy them, given the option to decline if they don't, and to have mandatory dealer-installed upgrades disclosed on a Monroney addendum up front to avoid surprises at closing. Given the option, I will do business with a dealer that understands my needs and is willing to work together to meet budget goals in our current economy. See attached photo for a detailed breakdown of what is added to every final price, and shop accordingly. More

My remote purchase experience of a super-low miles pre-owned BMW from Ford of Boerne was an overall positive experience. It started actually on a high note with responsive and cooperate sales guys (Ry pre-owned BMW from Ford of Boerne was an overall positive experience. It started actually on a high note with responsive and cooperate sales guys (Ryan and Tristan), eager to please, polite and ready to make things happen. We progressed forward and I purchased the car and had it transported to Los Angeles. The car arrived mostly as described but a number of things were not communicated adequately or accurately, and while they were not huge surprises, they did leave me rather unhappy about the omissions and the cost of fixing them. I reached out to the dealership management and the director of pre-owned cars (Jesse) contacted me shortly thereafter. Unlike my dealing with other team members there, he acted like a typical used car salesman and did not take responsibility for much, ignoring evidence and my suggestion to figure out a way to work things out. However, as I elevated the matter to the dealership’s GM (Ivan), Ivan rose to the occasion and worked towards resolving the issues. This could have easily been a 5 star review if Jesse had not let me down and acted unprofessionally. Overall, I do recommend Ford of Boerne to anyone considering purchasing a car but make sure you ask questions and get your answers fully and know that Ryan, Tristan and Ivan truly are committed to deliver a great experience. More

Ford of Boerne sold me a $72000 Lincoln Navigator with 42000 miles. The transmission became inoperable after driving it 1 week...only 300 miles. Buyer beware! I do not recommend Foed of Boerne. 42000 miles. The transmission became inoperable after driving it 1 week...only 300 miles. Buyer beware! I do not recommend Foed of Boerne. More

Decided to check out this dealership and so glad we did. We met this wonderful gentleman, ( Mr Mike Vasquez) he was polite, patient and went out of his way to take care of us. He answered all our questions We met this wonderful gentleman, ( Mr Mike Vasquez) he was polite, patient and went out of his way to take care of us. He answered all our questions and took care of us until we drove off in our new pick up. Thank you so much for everything! We will definitely pass the word to all our friends/ kin to ask for you when needing a vehicle. Thanks again! More

Made an appointment for an oil change. Drove 45 minutes, arrived on time, asked how long the oil change would take and was told it would be an hour to an hour and a half for an oil change. Drove 45 minutes, arrived on time, asked how long the oil change would take and was told it would be an hour to an hour and a half for an oil change. I didn’t take the afternoon off for an oil change so I wasn’t prepared for the wait. Am left wondering if the oil change takes that long or if they use the word “appointment” with a different meaning than most. Either way, my time has no value here. More

I have 2013 Ford Fusion witch I took to Ford of Boerne, TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly TX. in September, for issues shifting gears and some unusual engine noise. After they looked at it they told me that the clutch and clutch assembly needed to be replace. I was told by the customer service representative (Jeff) who check me in and kept me updated on the status, that the replacing the clutch and clutch assembly would fix my issues shifting gears, however the noise was from the transmission, and they don’t have parts to fix it, but it wouldn’t be an effect the drivability of the car and asked if I wanted to continue to move forward replacing the clutch? Based on that information, I said yes, under the impression that the function of the vehicle would be good and I would only have the abnormal engine noise. Upon my car being returned to me, I was told that it was “shifting like a dream”. I then drove the car home and found that the shifting issue had not been fixed, so I returned to Ford of Boerne to address the issue once more and was then told that the only way to fix the gear shifting issue would be to replace or rebuild the transmission, but they were unable to do it and sent me to another auto mechanic shop which has had numerus issues getting the parts. All of this took place in September, and here we are in January, 4 months later and I still don’t have my car back because they can’t get a bearing, because FORD doesn’t make replacement parts for the Ford Fusion! So now I have to replace the whole transmission, but when I spoke to the person in the parts department to try and order a new transmission, he was very belligerent and rude before hanging up the phone on me. So now, I essentially, I have a 1-ton paperweight! I used to like Ford vehicles, but after this debacle, I see no reason to ever buy a Ford again (and I’m in the market for a vehicle for my daughter too, not to mention that I’m going to have to replace my Fusion, since I can’t get it fixed. Who wants to buy a car you can’t get fixed when something breaks and ends up making it worthless! More

Ford of Boerne Service Center was very helpful and actually acknowledged me and let me know how long it was going to take to get my oil changed on my vehicle. Jeffrey was absolutely wonderful. I wou actually acknowledged me and let me know how long it was going to take to get my oil changed on my vehicle. Jeffrey was absolutely wonderful. I would recommend this dealership to anyone that needs service on a Ford vehicle. They also have a great location. You can go upstairs and watch tv or read magazines while you wait. Everyone there actually cares about how the customers are treated. If you have a problem, you can immediately have someone address it and it will get resolved real quick. More

Dealer got me financed with 2500 down and deliverers the truck 50 miles away and then threatened to come pick up the truck because my boss didn’t send them any paperwork verifying appt. He talked to them bu truck 50 miles away and then threatened to come pick up the truck because my boss didn’t send them any paperwork verifying appt. He talked to them but they never sent the paperwork. They should have never delivered the truck to me if they didn’t have the financing finalized but it gets better. I got pulled over for having fictitious license plates on the truck. Yes they put the wrong tags on the truck and truck got impounded Becuse of that. It cost me 800 dollars plus another 100 for the ticket and they wouldn’t send me the right tags until got my boss to sign paperwork which he did when they finally sent it to him and left me stranded out of town for 3 days and they would not reimburse me a dime. The smart xxx arrogant general manager lied and said I was pulled over for speeding and my license was suspended. He’s a liar. I have police report and the officer who stopped me testimony as well as a dispatchers tape saying I was pulled over for fictitious license plates. This is how they treat customers and they haven’t heard the last of me. All they. Had to do was the right thing. I wouldn’t recommend anyone to buy a vehicle from them and I am going to let Ford know about this next. More

This is the most unprofessional dealership I have ever dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away dealt with in my entire life. Had a deal on a used car offered to give them a deposit to hold the vehicle until I could get there from 3 hours away and the sales man said it was ours until the following day. Called the next day to get a buyers order for the bank and was informed that the vehicle had been sold out from under us to another customer. Not Professional at all. More