Jerry Seiner Buick GMC Vegas - Service Center

Took my car in on Monday, January 29, 2024 for a factory recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC Terrain in the line for the "point inspection." I told him, I didn't want all of that, I just wanted the factory recall work checked. I was not happy!! Tony said I would have to wait 2 hours. An hour later, after receiving my car back, and before I left, I checked their work. The air filter under the hood was kicked up on an angle and four screws were missing completely! I was VERY upset. I asked if the car could be put on the lift to check for a small crack in the Chassis line protection. When they got it up in the air, Stefan the service manager, asked me to come into the bay area and look with him. At which time, Stefan took his fist and shoved it into the crack. It made a hole the size of an apple. He then told me to "put duct tape on the hole. That would be good enough." I was once again NOT happy!!! I spoke with Steven L. regarding the whole incident with Stefan and the damage HE DID to my car, as well as the screws that were missing for the air filter. Steven L offered to compensate me with a 0/20 oil change. I would need to come back another day to have the Chassis protector cover looked at, ordered and fixed. My wife and I also spoke with Larry Tinnin, the service and part director, regarding the situation and how dissatisfied we were and asked what could be done about this situation. When Larry walked over to his service desk to make notes, Stefan came out of his office. Unfortunately, a verbal confrontation ensued between Stefan, Larry and my wife and I. Stefan insisted that I say he did not put his fist through the protector and damage my car. I did NOT agree or say anything of that nature. On the contrary, I stood my ground and told Stefan YES you did do the damage with your fist!! Larry told us he would look into getting the protector fixed, but he would have to speak with his boss (Stefan). This is strange as in a previous visit, Larry told us HE was the boss. WHICH IS IT?? Larry asked us to leave and someone would contact us later to let us know about the part. I received a call from Steven L. later that same day saying to NOT ever come back there again. They would NOT take responsibility for Stefan's actions and they would NOT replace the Chassis protector part. DON"T EVER TAKE YOUR CAR TO SEINER!! If I could give YOU, Seiner, a LOWER than POOR score I would!!!!!!! More

I would recommend getting a second opinion if there is anything going on with your car. My car started burning oil at 80,000 miles which is not considered high mileage. I was told to come every week to ha anything going on with your car. My car started burning oil at 80,000 miles which is not considered high mileage. I was told to come every week to have my oil check to see if it needed additional oil put in. I did this for 40,000 miles. When the car had oil changed they put in MOA additive which wasn’t even approved by GM to do. It was put in based on someone’s opinion which I was not aware of. I found this out after my engine light came on and a piston was shot. They were willing to replace my engine at a cost of $14,000. The car still had a car note on it as it was 3 years old. I talked with the main GM corporate office and it was a joke. They would do nothing to assist in getting me into another car or assisting with the cost of the engine replacement. This car was only serviced at Jerry Seiner Buick GMC in Las Vegas on Centennial. The GM of this store offered me $2500 toward a new vehicle which was what GM was offering anyone who bought a new car. The GM nor the dealership did nothing to help resolve a situation that could have been prevented if they serviced the car properly. The dealership even had the nerve to charge me the diagnosis fee to tell me the engine needed to be replaced. If they wanted to keep a customer happy the diagnosis fee should have been waived. The gentleman there did offer me a 10 year old vehicle that had the odometer messed with and no warranty or I could have a stolen car with damage for several thousand dollars. SERIOUSLY! I would not recommend this dealership to anyone for they do not help a customer when they caused the problem. More

Not personable, Poor communication skills, Outrageously Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. Overpriced, condescending attitude toward customer. No timely updates. Overall unhappy with the service. More

The service department at Jerry Seiner is very unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to ho unprofessional and rude. I called regarding a used vehicle I had purchased from them and an extended warranty that the insurance said they need to honor. The service technician flat out told us, “It’s not our problem, I don’t need to help you. Call Honda for help.” I couldn’t believe what I was hearing and asked for his name. He refused to give his name and refused to give the phone to a manager. I called back and spoke to a sales manager to find out the guys name was Tony. I will never buy any cars from there ever again or contact them for any services. Horrible service worker that was unbelievably rude and lazy. He did not want to call the insurance to find out if we can bring the car there, he said, “It’s not his job.” They sell the warranty but do not want to do the claims. Beware if you plan on going there. If you read reviews most of them are negative towards the service department. More

After many attempts and beyond patience with the service department and Larry Tinnis (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side department and Larry Tinnis (Director) regarding our '21 Black GMC Denali Truck to get the following services completed (front brakes and driver side mirror replaced), today has been two weeks it has been in their possession and still no response or completion? My husband has personally approached Larry regarding this problem who assured us it would be ready for pick up on Veteran's Day, but as I figured, no call or readiness. We feel we have been disrespected and ignored due to not being offered a rental at their cost considering the circumstance. By experience, I've been offered in the past a rental at no cost if the dealership is going to keep our vehicle for a long period of time. We have spent up to $700 in Uber costs to get to/from work, outside activity functions and school activities. Larry represented that he cannot issue any credits to us or our part/labor fees considering what we've been through and frankly is still without our truck. More

Their service is horrible. Took my vehicle in for oil change, rotate tires and leak in tire. They lied said no leak found and tires rotated. Not true. Took my vehicle in for oil change, rotate tires and leak in tire. They lied said no leak found and tires rotated. Not true. More

Customer Service is the BEST. I took my GMC Denali in for service and was attended by Stephen Lubawy. I was concerned that something serious had happened but Stephen called back a I took my GMC Denali in for service and was attended by Stephen Lubawy. I was concerned that something serious had happened but Stephen called back and said everything is fine and sure enough, all is fine. Stephen kept in contact and giving me updates. Honesty is number ONE at Jerry Seiner GMC......thanks Stephen !! More

Service department is the worst scheduling appointment is not what you will get Find another service department not what you will get Find another service department More

I have to say that when I made my appointment to get my oil change I expected it to take a lot longer. They took me in right away and they were ready for me. They are very professional and polite. I have b oil change I expected it to take a lot longer. They took me in right away and they were ready for me. They are very professional and polite. I have been going to this dealership for a long time and this is the best care I have received. I will go back for sure and I will recommend them to my friends. More

I have been a loyal customer of this GMC dealership since 2016 and have purchased multiple vehicles from this location. I can tell you that the service department continues to set the highest standard for th 2016 and have purchased multiple vehicles from this location. I can tell you that the service department continues to set the highest standard for their competitors. Mr. Larry Tinnin has done it again…he had me bring my 2020 Denali 2500HD in with no appointment for a quick look at the truck. The issue was a fuel leak that had the potential of becoming severe. All said and done, Mr. Tinnin made sure that my granddaughters and I did not end up stranded on the highway. Thank you Jerry Seiner for your staff’s commitment to your customers More