My Review Of Jerry Smith Kia:
We have been buying vehicles for over 20 years and we do our homework before shopping. We knew the trade-in range for our Kia before heading out and we knew the price range we were shopping in. We called the dealership before leaving home and the salesman my husband had spoken to 3 days prior was not due in until "Later", no specific time given when asked. We went ahead and left home to look at vehicles. When we arrived at this dealership we were greeted outside by Corey. We talked about what we were looking for and trading in. Immediately he asked "If we come to an agreement on numbers today, will you commit to closing the deal today?". He asked this several times over the next few minutes. We looked at several models of Kias, base features as well as fully loaded. When it came time for the test drive, I found it interesting that Corey "had" to drive the vehicle off the lot himself. That was not the way it worked when we test-drove my first Kia. Corey drove for a bit then pulled to a wide shoulder to change seats with me. I drove for a few minutes then turned around to head for the freeway as I needed to see how the car would handle merging at 60-70 MPH. Corey seemed befuddled as to why I needed to know this. When we arrived back at the dealership we were again asked if we would "close the deal today if the numbers were right". This came after it was mentioned that we had an appointment in Bellingham later in the day. So we went inside to "The Desk", filled out some basic contact information, gave our registration to Corey to do some research on our trade-in. We walked a block away and visited a friend at her business, which we told Corey where we were going and we would be back shortly to give him time to get some numbers together. As we promised, we returned in about 30 minutes to find that nothing had been attended to. when asked for numbers and such, Corey stated, "How can I work a deal when the customers are not here to work with?" I thought that if he needed us there he should have said so. So inside we go, again, and yup, NOTHING had been done. Not even a trade-in search on our car. Corey handed us the "price sheet" with the MSRP numbers on it. In all the years we have been buying cars we have NEVER paid either of the sticker prices on a vehicle. When my husband advised Corey that they were going to have to come down a ways on the price and to not bother playing the back and forth game but to just give us a bottom line number, Corey rudely informed my husband that he had been selling cars for many years and there was he has an order to the sales process that he will be following. My husband again asked for the bottom line. Corey left to go to the sales managers office. When he returned, we were presented with a very low figure for our trade-in. Like $2000 lower than Kelley Blue Book online! When we pointed out that our vehicle booked out online between $10,000 and $11,500 and that we have the maintenance records to back it up, Corey informed us that the sales manager wanted to take it for a drive to check it out. I handed over my key. After Corey took the key to the sales manager's office and sat down, my husband went outside to wait for them as he was going to accompany them on the test-drive. After 8 minutes of sitting in the sales amnagers office, Corey came back to the desk I was sitting at and informed me that they had called the Bellingham Kia dealership to confer and confirm the trade-in value of our car. He was pleased to point out that he and his sales manager were right and asked if we were interested in completing the deal today. I wrote down my husbands cell phone number (our home number was on the basic info sheet he had me complete earlier)and name and asked him to call when they were ready to actually negotiate a deal and to return my key. My key was casually tossed across the desk and I grabbed it before it slid off the desk to the floor, I was informed that they would not be calling us to negotiate astheir price had been given to us. I said goodbye and walked out. I explained the gist of my conversation with my husband as we left the dealership. After lunch we proceeded to another dealership in Bellingham, NOT Kia, where we purchased a gorgeous 2012 model SUV which by the way, was more than the Kia we test-drove, better equipped and a V-6 not a V-4 engine. Why did we agree to this vehicle? Customer service and respect shown to the customer. Period!
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