Jim Coleman Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jim Coleman Toyota:
Jim Coleman Toyota was the only dealership in almost 200 miles with the exact car that I wanted in stock. Despite reading all the reviews here and on other sites, the fact that they were 15 miles from me, and I'd never having purchased a car before, I decided to go give them a shot.

As one employee explained to us, Toyota apparently heeded some of these recommendations, and had been threatening the dealership due to poor customer service, so there's been new managers brought in and a serious effort to raise the level of customer satisfaction. And I'd say it's paid off. I never saw what it used to be, and I haven't seen anything of the service side of the house to comment on that, but everyone on their sales team was friendly and helpful. Yes, they tried to sell me every possible option under the sun, but accepted my answer when I turned them down. When I said that I had already arranged my own financing, they tried to offer me their lower rates, but again accepted a firm "no thank you". I never felt pushed into something, schmoozed too much, or anything unacceptable.

Given their recent push to do better, I'd definitely recommend giving them a chance.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Toyota:
Never ever allow Steve McClay to offer his 'services' to you. I did an internet search and a nice professional woman called me first. Then Steve McClay called. I made an appointment and headed over to see the car he promised with the quote he'd given. I got lost and went to another dealer in the automall. I tried calling him but when he finally returned my call...I was already back in Bethesda. He offered to send someone to pick me up and I asked to wait until the following day (it was already 8PM at this time). He said he would give me an even better price. Finally I agreed to his ride only under the condition that I would get a ride back and that I was under no obligation to buy since I hadn't had an opportunity to test drive the car. When I arrived I drove the car. It was beautiful but I knew way more than I wanted to spend. True, it was. Over 3 thousand dollars more! By this time it was 11:30PM. He kicked me and my friend out of the dealership and did not give us a ride back to our car as promised. He practically spit in my face, screamed at me and tried intimidation tactics as he stood over me and spoke forcefully in my face.

I called a friend and he came and picked us up. I got home at 1:15 in the morning in the cold rain. He is an awful human being, a terribe sales person and he has no ethics or integrity.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jim Coleman Toyota:
Very straight forward and professional, they made the buying experience fun and enjoyable the way car buying should be. My wife and I bought our 2008 Sienna AWD from Rob Saari and manager Tim Ralston. Had a bad experience 10 years ago, they have a brand new staff and they have earned a customer for life! I would recommend to anyone looking for a new Toyota to stop make sure they stop at Jim Coleman Toyota and ask for Rob Saari or Tim Ralston.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Jim Coleman Toyota:
I called all over and get the best price on my 08 Prius from Larry.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Toyota:
I bought a 2008 Toyota Corolla LE here and was given misinformation again and again. The seller, Brian, first told me several times that the car was going to be $14,500, then when we actually sat down, he increased it to $15700. When I told him that he quoted me $14500, he argued that that was not what he said (he doesn't speak English very well). I finally got the car for $15200. The finance guy, Alex, was very unfriendly and charged me for all of these things that weren't supposed to have been charged--a $20 lien fee even though I wasn't financing, a $15 zone permit fee even though I didn't need one, a $25 inspection fee even though a new car inspection sticker is only $10. These guys are all over the place and try to penny pinch you every chance they get. I can't understand the woman who answers the phone--I think she speaks Spanish. Overall, it's a bad experience and I would recommend going elsewhere for better customer service and trustworthiness. I unfortunately bought the car before reading these other reviews and hope to God that once I drive it off the lot, it's ok.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Toyota:
I had some repairs done to a door recently...when the car was returned to me, the door frame was scratched up...as I had no pre-visit photos, they denied flat out that the door was scratched there...once I got home, I realized that 2 wireless headphones had been removed from the car...and of course, they deny that also...
So going to Jim coleman Toyota will cost me $125 to replace the phones, plus whatever the touch-up paint costs...never again, trust me.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Toyota:
Sadly, although we had a good experience with one of the sales guys when trying to buy a car, when it came to service, this place is a disaster. Toyota should consider revoking their franchise. We had a problem with the stereo in our 2006 RAV4 while under warranty. We were in another state at the time, and the dealer there couldn't fix the problem in time for our travel plans, so he told us to take it to our local Toyota dealer/service dept. when we got back to Maryland. We did, and Jim Coleman service simply disbelieved the written materials provided by the first dealer service dept and told us that, because the problem is intermitent, they wouldn't replace the stereo unit unless we waited until it went out again, and then drove over to their service dept to prove it to them. Ridiculous. Do they think we're lying? Why would anyone want to replace a perfectly good stereo in the first place? We weren't looking for an upgrade, just a unit that works. Calling Toyota customer service didn't do any good either. Bad experience all around. We won't be giving Toyota - or Jim Coleman any business anymore - and suggest you don't either.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Jim Coleman Toyota:
They misdiagnosed a problem and then charged me almost $700 for their mistake. I told them to put the original part back in since it wasn't the cause of the problem. They refused saying the part they installed was now a used part. I told them it wouldn't be a used part if they had correctly identifed the problem in the first place. I informed them I would take the original part to another mechanic to test it and determine if it was faulty. I left the original part in my car when I returned to Jim Coleman the second time when the problem persisted. When I picked up my car the part was missing. I spoke to the service department, General Manager and Jim Coleman himself (who I knew from our daughter's playing soccer together). I got nowhere and they all maintained they were correct in their original diagnosis. When I called Montgomery County consumer affairs, I was told they have more complaints about Jim Coleman than any other dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Toyota:
I am rating this dealer for sales and service. When I purchased my Sequoia I never could get a complete price breakdown or the window sticker listing what the vehicle came with or the MSRP. Only after threatening the Sales Manager was I able to get most of the information. Because I received a credit as part of a class action suit I returned to the dealership for service when I bought out the lease. Work was done that was neither required nor approved. The final insut was that JimColeman Toyota gave me my new tags with the stickers in the wrong place and upside down. I asked them to correct the problem but as of today, they have not responded.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Jim Coleman Toyota:
Don't buy from Jim Coleman. I purchased my first car, and was scammed into outrageous rates. At first I thought it was my credit (the finance guy said it was poor, rather it was fair), but later I found out other lenders would have given me half of the rates I got from Jim Coleman. They will tricked you into thinking your score is low, and that they are helping you out by giving you financing. Not to mention theml trying every way to sneak in other charges such as extended warrenty, extra paint protection, alarm, etc. without your approval. I was lucky enough to double check my numbers before I walked out of there and force him to removed those charges. They are scammers, and I won't buy from them again.

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