Jim Coleman Toyota - Service Center

I had some repairs done to a door recently...when the car was returned to me, the door frame was scratched up...as I had no pre-visit photos, they denied flat out that the door was scratched there...once I g was returned to me, the door frame was scratched up...as I had no pre-visit photos, they denied flat out that the door was scratched there...once I got home, I realized that 2 wireless headphones had been removed from the car...and of course, they deny that also... So going to Jim coleman Toyota will cost me $125 to replace the phones, plus whatever the touch-up paint costs...never again, trust me. More

Sadly, although we had a good experience with one of the sales guys when trying to buy a car, when it came to service, this place is a disaster. Toyota should consider revoking their franchise. We had a p sales guys when trying to buy a car, when it came to service, this place is a disaster. Toyota should consider revoking their franchise. We had a problem with the stereo in our 2006 RAV4 while under warranty. We were in another state at the time, and the dealer there couldn't fix the problem in time for our travel plans, so he told us to take it to our local Toyota dealer/service dept. when we got back to Maryland. We did, and Jim Coleman service simply disbelieved the written materials provided by the first dealer service dept and told us that, because the problem is intermitent, they wouldn't replace the stereo unit unless we waited until it went out again, and then drove over to their service dept to prove it to them. Ridiculous. Do they think we're lying? Why would anyone want to replace a perfectly good stereo in the first place? We weren't looking for an upgrade, just a unit that works. Calling Toyota customer service didn't do any good either. Bad experience all around. We won't be giving Toyota - or Jim Coleman any business anymore - and suggest you don't either. More

They misdiagnosed a problem and then charged me almost $700 for their mistake. I told them to put the original part back in since it wasn't the cause of the problem. They refused saying the part they in $700 for their mistake. I told them to put the original part back in since it wasn't the cause of the problem. They refused saying the part they installed was now a used part. I told them it wouldn't be a used part if they had correctly identifed the problem in the first place. I informed them I would take the original part to another mechanic to test it and determine if it was faulty. I left the original part in my car when I returned to Jim Coleman the second time when the problem persisted. When I picked up my car the part was missing. I spoke to the service department, General Manager and Jim Coleman himself (who I knew from our daughter's playing soccer together). I got nowhere and they all maintained they were correct in their original diagnosis. When I called Montgomery County consumer affairs, I was told they have more complaints about Jim Coleman than any other dealer. More