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Jim Ellis Auto Dealerships - Service Center

Atlanta, GA

4.0
13 Reviews

13 Reviews of Jim Ellis Auto Dealerships - Service Center

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December 08, 2023

Terrible service department here, only great thing about this place was Jamal on the service team More

by rjube19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosser
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
Dec 19, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hello rjube19, My team went above and beyond as your advocate to provide the best experience possible while addressing your mechanical concerns. During the parts strike which caused the extended time in the shop, we provided you a Maserati loaner vehicle at no charge. As you stated, there are good people here. I assure you that as a Jim Ellis organization, we will always do right by our clients. There are no unresolved mechanical issues with the vehicle. Thank you, Lorenzo Smith General Manager

July 31, 2023

Jamal was excellent from the being to the end. I am very pleased with my service and will definitely be coming back. More

by Voldryii55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

July 24, 2023

Purchased my second Alfa here. Was trying to be loyal, but had a terrible experience with the second Alfa. It currently has warning messages on even though the car was at the deale More

by rjube19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Somphet Bounthvong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamel Diamond
3.0
This rating includes all reviews, with more weight given to recent reviews.
Lorenzo Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam
July 22, 2023

Fantastic experience with Jamal as usual. This man is very professional and will take care of you and your vehicle! Highly recommended. He is at Jim Ellis Alfa Romeo. More

by icrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hello, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

July 17, 2023

I've had an amazing experience since purchasing my Alfa Romeo in 2021. The dealership is top notch More

by Lil T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi Lil, thank you so much for your positive comments about Jim Ellis Alfa Romeo Atlanta! Please let us know if there is ever anything else we can do for you! Safe travels!

July 01, 2023

Did a great job and would recommend to call future customers. Thank you so much! More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

June 21, 2023

It’s always a pleasure working with Jerry Rinehart! Whenever I drop off my Stelvio for service, Jerry always keeps me up to date on the status of my Stelvio. If I need a car or a way to get to work, Je More

by eetiennecg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jerry Rinehart
Jun 25, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2023

Jamal is one of the best service Rep in the business he truly cares about his costumers differently would recommend him to future customers. More

by Mark.askew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 18, 2023

My Stelvio was in for some minor dent repairs under a service contract. Jamal got the work approved, completed and the car cleaned all in the afternoon before I got off work. No time lost at all. Fantast More

by divey1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamel Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rosser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrisy
Jun 11, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 07, 2023

Jerry Rinehart always does a great job checking me in and making sure I’m informed. Service was great and my Aloha came out clean and washed. Thanks for building my trust with the dealership. More

by michelejj1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annise Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Rinehart
Jun 11, 2023 -

Jim Ellis Alfa Romeo Atlanta responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Alfa Romeo Atlanta. Please let us know if there is ever anything else we can do for you! Safe travels!

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