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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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864 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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August 29, 2014
Danon Henton in the service department was outstanding. We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr We live in South Carolina and our Bruick broke down in Atlanta on a holiday weekend. It was towed to Jim Ellis Buick. When we went to pick it up, Mr. Henton and everyone in the service department treated us royally. Mr. Henton went above & beyond. 5 Stars for an amazing service department. More
by jgrados
Employees Worked With
Danon Henton
Helpful August 20, 2014
Courteous and Respectful Service Department I appreciate the extra initiative the Service Department took to insure my 2001 Oldsmobile Alero was clear from any manufacturer recalls, and took too I appreciate the extra initiative the Service Department took to insure my 2001 Oldsmobile Alero was clear from any manufacturer recalls, and took took the extra step to correct the necessary defaults on my 2001 Oldsmobile Alero. No matter how old your car is, don't forget to ask about RECALLS on your vehicle. Alero Owner, Belle More
by BJ74
Employees Worked With
August 16, 2014, Saturday employee. Sorry forgot your name. :)
December 09, 2011
Every single thing about Jim Ellis' service department is A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service tech A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service technicians, and cashier - everyone is friendly, kind, and helpful. The service area itself looks like a movie set of what a perfect service area should look like. The waiting area is warm and comfortable, the restrooms are clean as a whistle, there is always fresh coffee and tea as well as bottled water and hot cereal packets. The television isn't too loud, there are separate reading and/or work areas, separate children's room, current magazines, just everything you could want so you can be comfortable and occupied while you wait for your vehicle. The service reps keep you apprised of what's going on with your vehicle, and if necessary the technicians come to talk to you about the work they are doing or which needs to be done. Every aspect of the Jim Ellis service experience is pleasant. More
by adinnj
Employees Worked With
Mark Frost
October 05, 2011
I took my Yukon in for an oil change and tire rotation. Everything was fine until I picked up the car. First, some employee had parked a dealer truck so close to my driver's side that nobody could even sq Everything was fine until I picked up the car. First, some employee had parked a dealer truck so close to my driver's side that nobody could even squeeze through the space. I have no idea how he got out of the truck unless he climbed out his passenger side. How stupid. I went around to try my passenger side entry and there were 4 scratch marks on the door that were not there when I arrived. I had a bad experience with another dealer and take pictures all around now before I take a care in for service. So an employee squeezes into a space like peanut butter on bread and my Yukon is the bread, and the service department scratches my door multiple times, how or why I have no idea. Once was enough for me so I am opting to drive the distance back to my selling dealer where they don't do this kind of stuff. As a side note, the lot for this dealership is entirely too small and I just don't see it working in this location. There is no place to turn around, park, or breathe. GM must be desperate to permit a truck dealership on a postage stamp space. This dealership just opened so the lesson is not to go there. Be careful there; be very careful. More
by watchguy
Employees Worked With
General Manager
