My Review Of Jim Ellis Buick GMC Atlanta:
I had a deal at another dealership where I was pre-approved for a fully-loaded, Premium Enclave. I wanted to be smart and shop around. Sam and team promised they would match payment and waive first month on the phone and asked if that would earn my business. I walked away from the other deal against my better judgement. I didn't want two hard inquiries on my credit, but they assured me (actually said they promise) they could make it happen and proceeded to pull my credit.
I wasted 3 hours there and ended up with no deal. I was forthcoming with anything that might come upon my credit on the phone before going to the dealership, and was assured it wouldn't be a problem, and they would take care of me. I asked Sean at the dealership again before i filled put the credit app if it was a sure thing before I let them pull my credit again, and he said they would take care of it. When they couldn't deliver on their promise, they blamed it on Ally (their lender), but Ally approved me at Hennessy. Bought @ Hennessy instead. Dishonest!!!!! Stay away and go to Hennessy Southlake in Morrow. Worth the drive from Atlanta. I would have saved a lot of time (3 + wasted hours) and a unnecessary hard inquiry on my credit had I listened to Markus from Hennesy from the start. Lesson learned. Do not go to this dealership. They do not keep your word and will say anything to get you in the door. They tried to say the other dealer was giving me a lesser model (another lie and I showed them the sticker of the other car, which was a loaded premium), but I drove off from Hennessy in the premium, fully loaded car that Jim Ellis said the bank wouldn't approve me for.
This was Sam's response by text when I informed him that I would be writing an honest review of my experience at their dealership today:
"We did not get the approval from the bank that we needed. We have no problem honoring the numbers we agreed to. I am truly sorry for the inconvenience this has caused you. Our goal was to make this a pleasant experience for you. Our goal is to sell and deliver vehicles and have no reason to upset any customer. Again, I'm sorry it didn't workout. This is what happens when we are at the mercy of the bank, unfortunately we are a auto dealer and not the lending institution. I am sorry you feel it necessary to bash us when lending money is not in our control."
Since when is giving an honest account of an experience "bashing"? And it's very interesting that the same lending institution approved me for the same vehicle at another dealership. It simply means that they were not willing to give me the same deal that the other dealer did. Therefore, not the lending institutions fault. Don't promise and not deliver!!!
My reply : "It should not have been promised then."
And that's how I feel. My time was wasted. I was negatively affected by my experience with them, and the reason for sites like this is to let other people know so they don't go through the same thing you did. I will tell everyone I know who is looking for a car to avoid this dealership.
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Jim Ellis Buick GMC AtlantaAdded:
6/5/2013 10:34:18 AM
We have researched this situation extensively and unfortunately - in this case - we got a different call from the bank than the other dealer did. This should not happen, but it did. We in no way tried to mislead the customer. Based on our experience - selling 3,000+ cars/year and financing approximately 70% - we did not think there would be a problem - at all - with approval. We are in this case, unfortunately, guilty of poor communication and for that I apologize. As a nationally-ranked, top Buick GMC "Mark of Excellence" Award winning dealer (based greatly on customer-reported sales satisfaction surveys), we do not have a reputation for misleading customers and in fact, we have a zero tolerance policy for doing so which is strictly enforced. I have apologized profusely to the customer and have endeavor to fix the situation so it never happens again. Mark Frost, General Manager