I had a deal at another dealership where I was pre-approved for a fully-loaded, Premium Enclave. I wanted to be smart and shop around. Sam and team promised they would match payment and waive first month on the phone and asked if that would earn my business. I walked away from the other deal against my better judgement. I didn't want two hard inquiries on my credit, but they assured me (actually said they promise) they could make it happen and proceeded to pull my credit.

I wasted 3 hours there and ended up with no deal. I was forthcoming with anything that might come upon my credit on the phone before going to the dealership, and was assured it wouldn't be a problem, and they would take care of me. I asked Sean at the dealership again before i filled put the credit app if it was a sure thing before I let them pull my credit again, and he said they would take care of it. When they couldn't deliver on their promise, they blamed it on Ally (their lender), but Ally approved me at Hennessy. Bought @ Hennessy instead. Dishonest!!!!! Stay away and go to Hennessy Southlake in Morrow. Worth the drive from Atlanta. I would have saved a lot of time (3 + wasted hours) and a unnecessary hard inquiry on my credit had I listened to Markus from Hennesy from the start. Lesson learned. Do not go to this dealership. They do not keep your word and will say anything to get you in the door. They tried to say the other dealer was giving me a lesser model (another lie and I showed them the sticker of the other car, which was a loaded premium), but I drove off from Hennessy in the premium, fully loaded car that Jim Ellis said the bank wouldn't approve me for.

This was Sam's response by text when I informed him that I would be writing an honest review of my experience at their dealership today:

"We did not get the approval from the bank that we needed. We have no problem honoring the numbers we agreed to. I am truly sorry for the inconvenience this has caused you. Our goal was to make this a pleasant experience for you. Our goal is to sell and deliver vehicles and have no reason to upset any customer. Again, I'm sorry it didn't workout. This is what happens when we are at the mercy of the bank, unfortunately we are a auto dealer and not the lending institution. I am sorry you feel it necessary to bash us when lending money is not in our control."

Since when is giving an honest account of an experience "bashing"? And it's very interesting that the same lending institution approved me for the same vehicle at another dealership. It simply means that they were not willing to give me the same deal that the other dealer did. Therefore, not the lending institutions fault. Don't promise and not deliver!!!

My reply : "It should not have been promised then."

And that's how I feel. My time was wasted. I was negatively affected by my experience with them, and the reason for sites like this is to let other people know so they don't go through the same thing you did. I will tell everyone I know who is looking for a car to avoid this dealership.

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Every single thing about Jim Ellis' service department is A-1. From the first person you speak to on the telephone when making your appointment, to the service representatives, service manager, service technicians, and cashier - everyone is friendly, kind, and helpful. The service area itself looks like a movie set of what a perfect service area should look like. The waiting area is warm and comfortable, the restrooms are clean as a whistle, there is always fresh coffee and tea as well as bottled water and hot cereal packets. The television isn't too loud, there are separate reading and/or work areas, separate children's room, current magazines, just everything you could want so you can be comfortable and occupied while you wait for your vehicle. The service reps keep you apprised of what's going on with your vehicle, and if necessary the technicians come to talk to you about the work they are doing or which needs to be done. Every aspect of the Jim Ellis service experience is pleasant.

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I took my Yukon in for an oil change and tire rotation. Everything was fine until I picked up the car. First, some employee had parked a dealer truck so close to my driver's side that nobody could even squeeze through the space. I have no idea how he got out of the truck unless he climbed out his passenger side. How stupid.

I went around to try my passenger side entry and there were 4 scratch marks on the door that were not there when I arrived. I had a bad experience with another dealer and take pictures all around now before I take a care in for service.

So an employee squeezes into a space like peanut butter on bread and my Yukon is the bread, and the service department scratches my door multiple times, how or why I have no idea.

Once was enough for me so I am opting to drive the distance back to my selling dealer where they don't do this kind of stuff. As a side note, the lot for this dealership is entirely too small and I just don't see it working in this location. There is no place to turn around, park, or breathe. GM must be desperate to permit a truck dealership on a postage stamp space. This dealership just opened so the lesson is not to go there. Be careful there; be very careful.

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I as completely dissatisfied by the service. I came into the dealership on Thursday, March 24th. My mother was looking for a Lexus RX350 and I saw a fantastic vehicle on Autotrader. I came into the dealership and was helped by Kalo Brantley and David McBride who are sales consultants at the dealership. I saw the car and advised Kalo Brantley that I was looking for a Lexus for my mother. I loved the car and had my mother fill out a credit application online. Kalo Brantley had me wait for over an hour while they check my mother’s credit and talked to her regarding other pertinent information. After waiting over an hour, I was advised that the credit person had left for the day. I was told by Kalo that he would contact me tomorrow on Friday March 25th to confirm that everything was approved. I along with my mother advised Kalo Brantley that my mother was 2 hours away in Columbus and that she was coming up on Friday to purchase the vehicle. On Friday, we did not receive a call and after my mother came up, we called Kalo. Kalso advised that they were really busy and that they had a large sale and was crowded. Kalo advised me that the he was still waiting on the credit approval person there to review my mother’s file and call me back. Kalo said he would call me back one the loan was approved. I did not hear from Kalo again at all Friday. I then called on Saturday and spoke to the internet sales consultant David McBride. He apologized saying he thought that Kalo was going to call me back. I advised that he never did. David McBride said he would call me back Saturday by end of business day and that he would have the loan person for Jim Ellis Chevrolet call my or my mother back.
No one ever called us back on Saturday. On Sunday, we went to look for another Lexus and my mother found a 2008 Lexus and purchased the vehicle the same day.
It was not until Monday did Kalo Brantley contact us asking if we were still interested in the Lexus RX350. We applied for a loan on the vehicle on Thursday March 24th. This was the worse service I have ever experienced. Kalo Brantley and David McBride was told that we wanted to buy the Lexus and that my mother was driving over 2 hours to come and pick up the vehicle. Not only did they not call like they said they would, but they placed blame on each other from David McBride saying Kalo Brantley was supposed to call me back to Kalo Brantley saying he was really busy and had a lot of people at the dealership to blaming the loan person as being too busy or leaving early for the day.

We committed to purchasing the Lexus and Kalo was telling us he would call us back but never did or how busy they were. We had filed out all the paperwork and was waiting for a response on approval but never received it. The customer service of Kalo Brantley and David McBride was horrible. Not only did it disappoint me but also disappointed my mother who drove up to Atlanta to purchase the vehicle. These two people who are in sales should find another job because they provided such horrific customer service. They lost a sale for the Lexus and also lost a customer to any Jim Ellis dealership. Not only did they lose the sale, and business but I will let everyone know how terrible the service is and how horrible we were treated.

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" My name is Joseph and I recently purchased a used 2007 Dodge Grand Caravan from Jim Ellis Chevrolet. My salesperson was Don Campbell. Mr. Campbell did an outstanding job during this sale making it very painless and quick. Not only did he respond to my internet inquiry the very next morning, he brought the vehicle for me to see that very next day. We negotiated the deal over the phone and all I had to do was apply for credit using the “easy to use” internet credit application. Once submitted, I was contacted by Don within a couple of hours (if that long) letting me know that my credit was approved and what kind of interest rate and payments I could expect on the used Dodge. He also added a DVD Player (installed) at no additional charge so that my young children could enjoy movies on long trips. The great salesmanship didn’t stop there. Don brought the vehicle to my job in Villa Rica, GA the next day for a test drive and demonstration of the car features. Since I liked the vehicle, and more importantly, the service, I agreed to purchase the Dodge. I gave him copies of driver’s license and a down payment and he brought me my new vehicle the next day. His second visit to my job was even more surprisingly fast. We met to review and sign the paperwork, he demonstrated the usage of the newly installed DVD Player and asked me if needed any additional demonstrations. I also liked that when his work phone rang, he let the person know very quickly that he was “servicing” a customer and would have to call them back. I have purchased many items online, even a vehicle before. But never has the process been this seamless. Jim Ellis Chevrolet and Don Campbell really know what internet shopping is all about. THANK YOU!! -- Joseph."

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Easiest car purchase I've ever made. Great people, especially Randy Stephenson who handle my sale. If you are looking for a Tahoe, this is your guy!

I found the exact vehicle I wanted on their web site and contacted them by phone. They called back with a great quote and I went in for a test drive. I then asked about changing the figures by adding some addtional down payment they re-calculated and we moved to the finance department where everything was exactly as we had discussed.

A great deal and a great dealship. I've had several follow-up calls from Randy and others to make sure everything is good with my new Tahoe. I would recommend Jim Ellis Chevrolet to anyone looking for a new Chevy.

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