Jim Ellis Hyundai - Service Center

Above and beyond I have been to many dealerships but Jim Ellis Hyundai sets the standard. I recommend them for service and sales. They are patient with no pressure. I have been to many dealerships but Jim Ellis Hyundai sets the standard. I recommend them for service and sales. They are patient with no pressure. More

Dealership was willing to work with me to make things right After some initial miscommunications the management and service area at the dealership showed a tremendous willingness to work with me on resolving t After some initial miscommunications the management and service area at the dealership showed a tremendous willingness to work with me on resolving the problem. That was sincerely appreciated by me. I am happy to say that the end result of the cooperative effort was a resolution to my car issues. This is my second Hyundai and I will definitely give this dealership the first opportunity for my business in the future when I am in need of another vehicle. More

Felt like I needed to shower after leaving Service Center Had my Azera in for service. Just got the feeling these folks were so squirrelly. Told me my tranny was out and that I needed a new one. Like a dum Had my Azera in for service. Just got the feeling these folks were so squirrelly. Told me my tranny was out and that I needed a new one. Like a dummy I did not take it to get a second opinion. $4k lighter I pick up the car. Go about a mile up the road and have to turn around . The car is running so rough I thought it would tear itself apart. Turns out they did not sync the new transmission. You would think that when a customer drops $4k+ they would make sure that they got things right. More

My boyfriend and I visited Jim Ellis Hyundai a few months ago to browse their used car section. We did not plan to buy, but the sales man found us a Veloster that was fully loaded with the tech package. Need ago to browse their used car section. We did not plan to buy, but the sales man found us a Veloster that was fully loaded with the tech package. Needless to say, we were very impressed with the car and bought it right away. Since then, we have had a flat tire and a bad alternator on the car. This is not at all Jim Ellis fault, but you would think that sales people / service employees would be sympathetic about our situation. The alternator on the car actually went bad this morning, 12/3/2013. My boyfriend called Jim Ellis, the man who answered the phone was very friendly. He said to bring it right in and we would be given a loaner, just ask for Peter. Well, my boyfriend drove from North Alpharetta to their Atlanta location and was greeted very poorly, in fact rudely. He asked for Peter who told him he had no idea what he was talking about and could not help him. They were very short with him and would not give him any options. The Hyundai would not start again, so he had to have the car jumped and had to drive all the way back to North Alpharetta, to Rick Case Hyundai, which is 1 mile from our condo. We wanted to bring the car to Jim Ellis for the service due to buying the car there in the first place and thinking that Jim Ellis had exceptional customer service. NOPE. We will not be going back to Jim Ellis. I was even considering purchasing a 2nd Veloster from them, which will not be happening. I will be sticking with my Fiat, which I purchased from the car dealership next door from Jim Ellis, they actually have an exceptional service center. More

The people at Jim Ellis Hyundai are very polite and courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no except courteous. However, the non-competitive prices (to be fair, all car dealerships overcharge compare to other service points, and this one is no exception) and the poor quality of the service are major irritants. Essentially, this dealership has caused me more problems that it has solved. As my car is under warranty, I need to have the major repair done at this dealership. The last three times it has been serviced, I needed to bring the car back within 2 days because of unresolved issues. In one instance, I brought my car in because the check engine light was on. After the car had been serviced, I did not even had time to reach the I-285 that the check engine light was back on because of what it turned out to be misfire. Three trips to the dealership and 3 days without a car later, I finally had the problem solved. The latest incident is related to the brake light switch recall. I had my car serviced and the light switch was changed. Later that evening, after picking up the car from the dealership, I realized the brake light actually never turned off. I verify the switch and it turned out that it was defective. I had to make another round trip to the dealership... I understand that things can happen and people make mistake, but changing a brake light switch and actually testing a little before returning the car to a client is not exactly rocket science. As a result, I am greatly dissatisfied with the quality of the service at this dealership, and unless they implement some important reform regarding the control of quality of their service, I do not intend to have business with them as soon the warranty ends, and I will certainly never buy a car at this place again. More

Joseph was the most courteous, friendly, honest, and all round good service representative that I've encountered at Jim Ellis Hyundai; and I have been bringing my car(s) there for 3 years. It is the experie round good service representative that I've encountered at Jim Ellis Hyundai; and I have been bringing my car(s) there for 3 years. It is the experiences like these that ensure my wife and I will continue to return to Jim Ellis Hyundai for our future car purchasing needs.-- Jake Seim" More

Service advisors are the JIM Ellis Dealership in the eyes of your customers when they arrive at the service desk. I have been favorably impressed with their technical knowledge and their customer service att of your customers when they arrive at the service desk. I have been favorably impressed with their technical knowledge and their customer service attitude each time I visit. Pretty soon the customer gravitates to the advisor that stands out, much as selecting a doctor. My selection has been Ms Mueller. She seems very knowledgeable about the vehicles and I have observed her demeanor with other customers in addressing their concerns. She represents you well, and seems to handle each customer's concerns with the care that you advertise. I also appreciate the ability to converse with the service technician that will be performing the repairs to my vehicle if I desire. I truly appreciate their ability and training ---much as a surgeon. I hope you are recognizing these folks as your "front line" and treating them accordingly! Ken Gillespie" More