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Jim Ellis Kia of Kennesaw
Kennesaw, GA
5,554 Reviews
Jim Ellis Kia of Kennesaw is a full-service new and certified pre-owned dealership that opened in 2018 and is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Jim Ellis Kia of Kennesaw is a member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 5,554 reviews
May 22, 2024
I same in to get a complete oil change and about a week in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to come to my job and take a look at my car and it result in my car being towed back to the shop so they can redo my oil change . I am highly upset because I spent my hard working money on an incomplete job. This is not my first time receiving bad service from you guys my last time I received bad service I came in to get an oil change and my car completely detailed in the exterior and first I was told I could’ve have the service because the person who does it called in to work. Then a few minutes later a guy came to me and stated he was the supervisor and that he would shampoo my car out for me well all he did was vacuumed the inside and left everything the way it was no wipe down nor was my carpet shampoo/ detailed. I’m very upset because that day I spent over $400 dollars of my hard working money . More
by ROSEMONDMYKAYLA23
Verified CustomerEmployees Worked With
Helpful May 22, 2024
Everyone was extremely professional and courteous. It wasn't the typical car buying experience. My salesperson was extremely knowledgeable. He made sure I got everything that I wanted in the car the It wasn't the typical car buying experience. My salesperson was extremely knowledgeable. He made sure I got everything that I wanted in the car the I purchased. The staff was efficient and the buying process moved along quickly. More
by kimzonsa
May 21, 2024
Do not like your digital Stella make an appointment you can never get through for a simple question about the vehicle can never get through for a simple question about the vehicle More
by Tanyahendrix
May 21, 2024
The people who helped me with the process of servicing and payment were really helpful. Even when I had a problem they were never rude. and payment were really helpful. Even when I had a problem they were never rude. More
by GASTON.PROPHETE123
May 21, 2024
Slow to get started but that was due to a short staffing on a Saturday. Mallory did a great job being clear about was going on with my vehicle and did a great job communication on a Saturday. Mallory did a great job being clear about was going on with my vehicle and did a great job communication More
by Sean
Employees Worked With
Malory Crabb
May 20, 2024
Always professional and courteous. Estimate of how long it will take was accurate. Bill was very accommodating Estimate of how long it will take was accurate. Bill was very accommodating More
by MYLAMITCHELL
May 19, 2024
I did not have any service performed because you couldn't perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave th perform it while I waited. I cleared my day and drove 30 miles to wait on the car and they informed me when I got there that I would have to leave the car for at least 3 days. I didn't stay. I feel like you are scamming me with notices that my engine needs to be checked. I'm pretty sure that's not something this particular dealership thought of. It's probably KIA. However, I don't appreciate it. I was loving my Kia until I determined that you can turn on and off messages to my car to get me to come in for service whenever you want. That wouldn't even be such a problem if the dealership would address it within the same day while I wait. But you wanted me to leave my car for a few days just so you could run a diagnostic that should take 30 minutes. Poor planning and management. Maybe I should say "selfish" planning and management. You want me to rent a car just so you can run a diagnostic that may or may not be necessary? I was really enjoying my Kia and recommending it to everyone until this experience. Once again, it's probably not something you came up with. Someone in the high castle thought of this great scam, but all the same, I don't appreciate it. More
by meredith.howard
Employees Worked With
May 18, 2024
Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More
by Jeterli002
May 18, 2024
Annabelle is the greatest what is advisor services advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank y advisor that you will find out there this is the second time I have come in to get my car fixed and she has been absolutely amazing thank you thank you thank you so much next More
by mercymyra2002
Employees Worked With
May 18, 2024
There's been a recall on my remote start for over a year. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. I've been told several times someone would call me when the part was in. No calls, no repairs. Very disappointed in the service. More
by JILLKALOUSTIAN
Employees Worked With
