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Jim Ellis Kia of Kennesaw
Kennesaw, GA
5,554 Reviews
Jim Ellis Kia of Kennesaw is a full-service new and certified pre-owned dealership that opened in 2018 and is dedicated to helping each customer find the vehicle best suited for their lifestyle and needs. Jim Ellis Kia of Kennesaw is a member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 5,554 reviews
May 18, 2024
Service good with the dealership and the advisor was great for the kia Rio car great for the kia Rio car More
by Cdjaneiya1
Verified CustomerEmployees Worked With
Helpful May 18, 2024
Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More
by CHAD.BELINFANTI
May 18, 2024
Very accommodating, I just hate having to negotiate a purchase price and then an agreement has to be signed each and every time. purchase price and then an agreement has to be signed each and every time. More
by Corinneh21
May 18, 2024
Fast and efficient service. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. Friendly people, nice waiting room. Diagnosis and recommendations but no pushing. Pleasant experience overall. More
by Abusamuel
Employees Worked With
May 16, 2024
I wanted my car thoroughly checked out before giving it to my grandson, including resolving some delinquent recalls. My experience was awesome. I left feeling secure knowing the car was in good running ord to my grandson, including resolving some delinquent recalls. My experience was awesome. I left feeling secure knowing the car was in good running order. More
by lynnsou
Employees Worked With
May 16, 2024
Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More
by Katyoubs
May 16, 2024
Excellent service, very proactive and willing to go above and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s servic and beyond for customer satisfaction, ig was a very good experience taking care of the recall in my EV6. I will come back to Mark for my car’s service needs without batting an eye More
by alfredoospina
Employees Worked With
May 16, 2024
I had a good experience at the dealer. I had a good experience at the dealer. I had a good experience at the dealer. More
by Jaredlouissaint
May 16, 2024
Nice dealership with a good selection of vehicles. it was not as stressful as other dealers i have dealt with it was not as stressful as other dealers i have dealt with More
by Rrteresa99
