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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,455 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,455 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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April 30, 2024
I took my car to Kia for an oil change and 19 days later my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back my car had a oil leak and my oil was low and black I had to take my car back twice and I was told I had to drive my car 500 miles than bring it back I had to take it back the next day after they looked at it and then they tells me I have to pay $437 and I know for a fact they messed my car UP …….. More
by austell2675
Verified Customer
Helpful April 30, 2024
Mark has taken care of my Telluride since I purchased it in 2020. He's always taken the time to explain things and make sure work is done right. in 2020. He's always taken the time to explain things and make sure work is done right. More
by JOHNJCAPUTO
Employees Worked With
April 30, 2024
Diana was great and called me throughout the day to keep me updated. She also helped get me in and out quickly. me updated. She also helped get me in and out quickly. More
by sgeorge130
Employees Worked With
April 30, 2024
Customer service was excellent. Service was done in timely matter and vehicle returned clean. 5 🌟 Service was done in timely matter and vehicle returned clean. 5 🌟 More
by SANDRAD1520
Employees Worked With
April 30, 2024
I had a bad past experience but this interaction was quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out ther quality- love the texting updates and appreciated the quick diagnosis. I won’t use their recommended tow company tho- there are cheaper ones out there and felt sort of “taken” thinking I was getting a deal by using Kia’s recommendation where “they get a discount”- it’s not. More
by justgoldens
Employees Worked With
April 30, 2024
They have clean facilities. They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done They have friendly service folks and helpful check-out staff. Easy to make appointments and get things done More
by JANELLELAMAR
Employees Worked With
Other Employees :
I’m not sure if my service rep was Norris or someone else
April 30, 2024
My service rep Phil Joyce was very accommodating and kept me informed. Overall great service. me informed. Overall great service. More
by mgrant9
Employees Worked With
April 27, 2024
Very convenient to schedule appointments online. They took my car at my appointment time and told me what was needed next. My representative was super polite and professional. They took my car at my appointment time and told me what was needed next. My representative was super polite and professional. More
by TRACEY.THRASHER44
Employees Worked With
April 27, 2024
They took me in quickly and I think that my getting there early helped. I read my newspaper and nobody bothered me until the car was ready. Thankyou and please notify me when the second recall part is in. I early helped. I read my newspaper and nobody bothered me until the car was ready. Thankyou and please notify me when the second recall part is in. I like to maintain my vehicles. More
by LSUINGA
Employees Worked With
Jahvon Sims
