Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
3,575 Reviews of Jim Ellis Kia of Kennesaw - Service Center
Diana the service advisor is great to work with and very knowledgeable and responsive. She follows up in a timely manner knowledgeable and responsive. She follows up in a timely manner More
Needed service for my car. Break problem. Was told to bring my car back in 13 days. To get to get someone to evaluate the problem. Also told that if they had to fix it and orde Break problem. Was told to bring my car back in 13 days. To get to get someone to evaluate the problem. Also told that if they had to fix it and order a part it would take at least another 5 days.. I made that appointment. I can not be without my car for 18 days!! So you are forcing people to go other places to get there Kia serviced. I can’t believe the place I bought my car could treat customers in this way.! I got my car evaluated and repaired at another place that serviced me the day I brought it there. Kia I bought my car from you but I will not bring my car back to you for any problems. You have lost my respect for how you deal with your faithful customers. More
The repairs have good but the process needs improvement. Telephone service has improved. Thank you Telephone service has improved. Thank you More
I always have a great experience dealing with Jahvon in the service department, he makes sure I’m taken care of and has the best attitude! the service department, he makes sure I’m taken care of and has the best attitude! More
The service team provided excellent customer service. The response to my questions were relevant. Kris was easy to work with and a great communicator. The response to my questions were relevant. Kris was easy to work with and a great communicator. More
Great service and a lot quicker than I expected. Rep was very friendly and helpful. Rep was very friendly and helpful. More
The service writer was wonderful, but they had my car all day and said it was fixed, but they did not fix either of the problems I brought it in for. I live an hour away and this wasted my day, and the peopl day and said it was fixed, but they did not fix either of the problems I brought it in for. I live an hour away and this wasted my day, and the people that gave me a ride. The stars are only for the customer service of the service writer. More
In and out in less time than I expected. Car came back clean. Good job Car came back clean. Good job More
Always professional and friendly staff with moder and clean reception areas. Always wait in dealership for service and they are never late clean reception areas. Always wait in dealership for service and they are never late More