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646 Reviews of Jim Falk Motors of Maui - Service Center
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July 24, 2019
Disappointed with the service department They had not laid bottom of floor with paper. My mats have BLACK BOOTS MARKS. I had to ask again, where’s the information you all write on my window f They had not laid bottom of floor with paper. My mats have BLACK BOOTS MARKS. I had to ask again, where’s the information you all write on my window for next service?? My car was parked due to not having enough parking and I feel my car could have been hit. More
by torricer78
Verified CustomerEmployees Worked With
Richard/service
Helpful July 22, 2019
Wasn't notified on changes that we needed.. I wasn't notified on changes that was needed, I requested 1 wipers n they replaced all. It was costly n I could have done it on my own. I wasn't notified on changes that was needed, I requested 1 wipers n they replaced all. It was costly n I could have done it on my own. More
by VF_VALLEYGIRL
Employees Worked With
Rick
July 22, 2019
Service Dept Friendly & helpful I’ve had a couple Nissans over the years and always had them serviced at Jim Falk. The service guys and shuttle driver are all friendly and helpful. I’ve had a couple Nissans over the years and always had them serviced at Jim Falk. The service guys and shuttle driver are all friendly and helpful. More
by LT
Employees Worked With
Sean, Ryan
July 22, 2019
Waiting Room for Service maintenance check The waiting room was comfortable, nice big TV, coffees and treats. Courtesy car service available and friendly. I thought my car maintenace service The waiting room was comfortable, nice big TV, coffees and treats. Courtesy car service available and friendly. I thought my car maintenace service took too long 8:30 to 2:00pm for just an oil change and a few minor fixes. My complimentary car wash was forgotten! More
by MARACOLE50
Employees Worked With
Can’t remember their names
July 21, 2019
An awesome friendly experience I always receive great awesome service... from the moment I drop off my car... up to the moment I pick up my car. Everyone’s so friendly. My service r I always receive great awesome service... from the moment I drop off my car... up to the moment I pick up my car. Everyone’s so friendly. My service rep Rick is the greatest. He keeps me informed and lets me know when my car is done and ready for pick up. More
by Maui Wahine
Employees Worked With
Rick
July 19, 2019
Service Ryan at the car service is always awesome! They always squeeze me in when they are busy and the service is exceptional. I will always come back for ca Ryan at the car service is always awesome! They always squeeze me in when they are busy and the service is exceptional. I will always come back for car service. More
by BRICKHAND
Employees Worked With
Ryan from the service dept at the front desk. Not sure if his last name, Ryan Gallante
July 18, 2019
Still working on the issue after 10 months While some things have been resolved after 10 months of I'm not sure what was going on in the mechanics side of things, I'm still dealing with faulty While some things have been resolved after 10 months of I'm not sure what was going on in the mechanics side of things, I'm still dealing with faulty air conditioning. So many things have been replaced costing me over $2000, yet the air conditioning is still not operating properly. That said, Sean the customer service rep could not have been nicer. He was friendly, accommodating and knowledgeable. I wish I could give him the $1500 I paid for the brake job, and the $800 I paid for new tires and alignment. :) And although I said I would NOT recommend this service center, I only say that because my issue has not been resolved after many appointments and $2000 later. That said, the customer service has always been top notch. So they have that going for them...which is nice. :) More
by KDROSCOSKI
Employees Worked With
Sean in the service department
July 17, 2019
Vehicle Service I took my car for an oil change and routine maintenance inspection. The staff was helpful and friendly as usual. They even washed my car . I took my car for an oil change and routine maintenance inspection. The staff was helpful and friendly as usual. They even washed my car . More
by LJAYONAYON
Employees Worked With
Tim Torres. And Shawn in the Service Center.
July 17, 2019
Fast, professional and easy breezy I had a great experience with the Service Department, as it was easy to schedule the appointment, drop off the car, get a ride to a meeting and get pi I had a great experience with the Service Department, as it was easy to schedule the appointment, drop off the car, get a ride to a meeting and get picked up when car was ready. I was promptly informed of the status of the car and I was very happy with work performed. More
by MIHAELA
Employees Worked With
Rick Kealoha Jacobsen
July 17, 2019
Oil change tire rotation I had an appointment and was promptly greeted. Service was quick and helpful. Also advised about other items for the servicing of my truck. Thanks I had an appointment and was promptly greeted. Service was quick and helpful. Also advised about other items for the servicing of my truck. Thanks More
by MAUIHAMILTONS
Employees Worked With
Richard service
