Jim Hudson Lexus - Service Center

Excellent Customer Service My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. My alternator went out and left me stranded on my way to Atlanta for the weekend last Friday afternoon. The emergency flashers would not even work. I have had my Lexus in to the maintenance dept several months ago and the alternator checked out but I have had to have my Interstate battery replaced 3 maybe 4 times over the last several years. Lexus seemed to be puzzled that my batteries were not lasting very long which makes me suspicious the alternator was draining the batteries all along. I received a new battery this time without a charge. That's the sorry on the car...now about the service department. Everyone in the maintenance department was so helpful and knowledgeable. I appreciated that they found me a loaner car on a late Friday afternoon. Jim Hudson has a topnotch service department and excellent customer service. Shaun was excellent to work. Thank you for fixing my car in a very speedy fashion. More

Oil change and a once over for our 203,000 mile IS250. Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a go Excellent service, great people dealing with the customers make going for service stress free and relaxing. First time dealing with Shaun. Always a good experience... More

Service Technician was excellent (Jay) My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The techn My October 31,2017 experience was excellent. The technician was courteous and knowledgable. However, my September 7 experience was terrible. The technician was rude and did not appear to know what he was doing or talking about. I left and took my vehicle to another dealership. This was the first "bad" experience I have had with this dealership. More

Very calm and pleasant experience Because I am a long standing customer with this dealership, so that in itself speaks for why such a review.And very familiar with employees who have w Because I am a long standing customer with this dealership, so that in itself speaks for why such a review.And very familiar with employees who have worked there many years. More

Servive to my 2015 Lexus GS 350 F-Sport I was well please with the customer service I received from Mr. Shaun Crosier. He was very polite and well mannered. We engaged in conversation about I was well please with the customer service I received from Mr. Shaun Crosier. He was very polite and well mannered. We engaged in conversation about service available then my hometown Pomaria. He was very knowledgeable of the mechanical aspects associated with the 50,000 mile service. I plan allow Shaun to assist me on the next visit. I enjoyed this visit. Thanks More

My experience was Excellent. I had my 50,000 mile service. My sales person was friendly and listened to my concerns. Wait time was not long. Snacks were good. I had my 50,000 mile service. My sales person was friendly and listened to my concerns. Wait time was not long. Snacks were good. More

service department this is the first time i've dealt with this dealership. i must say that brandi lindsay couldn't have been more professional and friendly. my car was s this is the first time i've dealt with this dealership. i must say that brandi lindsay couldn't have been more professional and friendly. my car was serviced in an extremely timely manner. the waiting area was awesome, light, airy and comfortable. thank you, brandi, for making this a great experience. More

Above and Beyond Service! Jim Hudson Lexus Service Department made my life so much easier last week. They delivered a loaner car to my house while my car was at the dealership Jim Hudson Lexus Service Department made my life so much easier last week. They delivered a loaner car to my house while my car was at the dealership for two days. They kept me updated on service being performed during those two days. Then, they returned my car to me at my house and picked up the loaner, and handled payment for service over the phone. They make it easy and pleasant to do business with, and the quality of work they provide is outstanding! More

Aways first-class customer service. The customer service at Jim Hudson Lexus is unsurpassed. They always go above and beyond and keep me informed at all times about whatever issues come The customer service at Jim Hudson Lexus is unsurpassed. They always go above and beyond and keep me informed at all times about whatever issues come us when they're servicing my car. More

RX 300 with 195,000 miles 2000 model bought new in '99 has kept going with no major issues thanks in large part to Jim Hudson's service dept. Melvin Alston helped determine wha 2000 model bought new in '99 has kept going with no major issues thanks in large part to Jim Hudson's service dept. Melvin Alston helped determine what service work was needed and made getting it done convenient. More