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Jim Norton Toyota of OKC

Oklahoma City, OK

3.8
342 Reviews

8401 Northwest Expy

Oklahoma City, OK

73162

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342 Reviews of Jim Norton Toyota of OKC

June 25, 2026

Jim Norton Toyota of OKC is the worst customer service in Oklahoma! They are lazy! and unprofessional! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Rentschler
Jun 26, 2026 -

Jim Norton Toyota of OKC responded

James, customer satisfaction is always our highest priority, and this is not typical of our customer feedback. We would like to address your concern, but I cannot identify you from just a first name. Kindly give me a call at your earliest convenience. -James Deaton - Fixed Operations Mgr - (405) 470-2717

June 21, 2026

We were very pleased with the results of our visit. The only criticism I might offer is that the inventory was a little low and the facilities a little dated. But the staff and salesman was just super More

by rcwallace1221
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roman Aggoro
Jun 23, 2026 -

Jim Norton Toyota of OKC responded

Thank you for sharing your feedback, and we’re glad to hear that you had a positive experience with our team. We appreciate your input about our inventory and facilities as we continue to improve. Thanks for choosing Jim Norton Toyota OKC!

June 21, 2026

Courteous initial encounter, agent listened to my concerns gave me an estimate that was close to what was charged. More

by Sjepedigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron and Eric?, Ryan Rentschler
Jun 22, 2026 -

Jim Norton Toyota of OKC responded

We are happy to hear our team was attentive to your concerns and needs! Thank you for choosing Jim Norton Toyota OKC and we hope to see you again. Take care!

June 20, 2026

The sales person and finance person both lied to me during the transaction. I will never do business with the dealership again. More

by beall
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carson Banks, Brandon Meadows
Jun 22, 2026 -

Jim Norton Toyota of OKC responded

Beall - while we do want to address your concerns, we cannot identify you from the review name. We appreciate our customers' feedback and always strive for complete satisfaction, so kindly reach out to me at your earliest convenience. Jacqueline Webster - Variable Operations Director - (405) 506-6259

June 19, 2026

Professional and courteous. Completed the work on my vehicle . Kept me up to date and informed throughout service. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jad
Jun 22, 2026 -

Jim Norton Toyota of OKC responded

Jack, thank you for sharing your feedback about our professional and courteous service team. We appreciate your business and we hope to see you again at Jim Norton Toyota OKC!

June 17, 2026

It was fast. I was kept notified at each step. Very courteous personnel. Pleasant area to wsit. Clean restrooms. More

by Lcguthrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unable to remember names
Jun 17, 2026 -

Jim Norton Toyota of OKC responded

We’re pleased to hear everything was completed so efficiently and that our team provided consistent communication throughout the process. Thank you for choosing Jim Norton Toyota OKC and sharing your experience with our Service Department!

June 16, 2026

German was a great help. We worked with a lot of other salesmen at other dealerships and none were as great as him. He brought a level of experience and expertise that others More

by elizabethangelnavarro1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
German
Jun 17, 2026 -

Jim Norton Toyota of OKC responded

Thank you for your fantastic feedback about German, Elizabeth! We're thrilled to hear he made your experience smooth and enjoyable. We truly appreciate your recommendation, Elizabeth. - The Jim Norton Toyota OKC Team

June 13, 2026

Very helpful and kind staff. They were accommodating with my schedule and made it a pleasant experience. More

by Swilson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payden
Jun 15, 2026 -

Jim Norton Toyota of OKC responded

Thank you for sharing your feedback about our accommodating staff! We hope to welcome you back to Jim Norton Toyota OKC in the future.

June 11, 2026

All good no long wait ready to drive off to the rest of my day More

by envirojack1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Flores
Jun 12, 2026 -

Jim Norton Toyota of OKC responded

Thank you for the excellent review of Jim Norton Toyota OKC, Jack!

May 28, 2026

Service advisor polite snd knowledgeable. Was told a time my vehicle would be through and it was. More

by njcline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rentschler
May 29, 2026 -

Jim Norton Toyota of OKC responded

Thanks so much for the review. We look forward to your next visit to Jim Norton Toyota OKC!

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