Jim Norton Toyota of OKC

Wavin, the sales person was Great. However I was disappointed with the closing people. They Did Not listen to me!! I told them repeatedly that I did Not want to purchase the “exte However I was disappointed with the closing people. They Did Not listen to me!! I told them repeatedly that I did Not want to purchase the “extended warrant “ & they kept trying! A 30 minute process took more than 1 1/2 hours. I was having medical problems that day & told them that I wanted to expedite the process But again , they didn’t listen!! Wavin is “user friendly “ but the closers are NOT . More

Purchased a vehicle on July 4th, had a trade in. I provided a 10 day payoff as requested at the time of sale. It is August 1st and my trade has NOT been paid off by Jim Norton Toyota OKC. I have ca I provided a 10 day payoff as requested at the time of sale. It is August 1st and my trade has NOT been paid off by Jim Norton Toyota OKC. I have called and emailed Scott King(Finance mgr) several times and I have not received a response. Will be forwarding this information to my attorney for further discussion. More

We were completed satisfied with the service and strongly recommend Jesse Soto, Jr. He did an excellent job in helping with our new purchase. recommend Jesse Soto, Jr. He did an excellent job in helping with our new purchase. More

not a good place to go it used to be jim norton is not a good dealer ship if they were the last o e in the state i would go out of state they lied about the gap payment and bs untill youre tired of it and i good dealer ship if they were the last o e in the state i would go out of state they lied about the gap payment and bs untill youre tired of it and i have bought 6 cars from them in previous years but wont go back not good anymore More

I went in with a 655 credit score they ran my credit for the vehicle i wanted to purchase and the hard inquiry hit my score 95 points for what Chuck (used car sales manager)called a soft inquiry when I call the vehicle i wanted to purchase and the hard inquiry hit my score 95 points for what Chuck (used car sales manager)called a soft inquiry when I called to see what happened the salesperson was polite and said he wasn’t sure what went wrong. He also assured me a sales manager would call to get it figured out. I finally reached out again and Chuck simply explained it wasn’t their fault and in time m credit would return to normal and he would talk to the other managers and call me back. Ive never had a soft or hard inquiry drop my score 95 points. I only had them run my credit to see if they could get a better rate than my bank. Seems counterproductive to now keep me from even getting a bank loan to buy their car. I don’t expect anyone will read this that can fix the problem and nobody making any real effort to resolve this very serious issue and treating me like I’m the problem because I wanted to do business here. I haven’t lost my cool and will go whatever route to make this huge hit to my credit report known to anyone interested. Im not anyone important or powerful but that shouldn’t matter i make good money have proof of employment and income and would just like to be treated like A customer ready to make a car deal. More

I had my cabin filter and car filter replaced in August, 2021 & December, 2021. Took my RAV4 in for a recall on the battery installation on February 26, 2022. I was told both filters need replaced again. 2021 & December, 2021. Took my RAV4 in for a recall on the battery installation on February 26, 2022. I was told both filters need replaced again. This dealership only tries to get $$ when not needed & thinks they can women don’t know anything. I’ve kept every invoice and compare them. Sorry Jim Norton OKC you’re not screwing me anymore!! Never will I purchase another vehicle from you!!! I’m in the market to buy a new car, but not from Jim Norton OKC!! More

Rachid Kaci and Jason Webb ⭐️⭐️⭐️⭐️⭐️Have been the best Rachid Kaci and Jason Webb ⭐️⭐️⭐️⭐️⭐️ Have been the best salesman and finance manager we have ever worked with. They made everything super easy and s Rachid Kaci and Jason Webb ⭐️⭐️⭐️⭐️⭐️ Have been the best salesman and finance manager we have ever worked with. They made everything super easy and simple. No pressure what’s so ever. Very nice and very knowledgeable and answered all our questions. I highly recommend You ask for Rachid Kaci and Jason Webb. Oh and try to avoid Orlando. Horrible sales manager and very rude. More

The Jim Norton service department on NW Expressway was surprisingly AMAZING! Smiles from the moment I pulled my FJ Cruiser into the service lane! Thank you! surprisingly AMAZING! Smiles from the moment I pulled my FJ Cruiser into the service lane! Thank you! More

Called and verified that the specific vehicle we were interested in was still available. Arrived within an hour to find out it was sold the day before. interested in was still available. Arrived within an hour to find out it was sold the day before. More

We are ready to buy a new Highlander, but 0 salesman came to help us while 6 sat in front of the dealership on their phones or were talking to each other. to help us while 6 sat in front of the dealership on their phones or were talking to each other. More