Jim Norton Toyota of OKC

Need a good car go and check out “JIM NORTON TOYOTA” 100% recommended. Rachid Kaci will make the impossible possible!! Trust me. 10/10 customers service.. recommended. Rachid Kaci will make the impossible possible!! Trust me. 10/10 customers service.. More

What a terrible crooked dealership. I bought a car from them and later found out that they completely lied about accessories and additions to the vehicle. Some things they told me were painted where only c them and later found out that they completely lied about accessories and additions to the vehicle. Some things they told me were painted where only covered with spray paint. A lift kit they told me was a suspension kit was just a spacer kit. What a bunch of crooked salesman! I want to let everyone know that I went through all the sales managers with complaints up to the dealership manager and they all would refuse to correct the mistake made on the vehicle purchase or hold anyone accountable for lying. What a poor display of management. I urge everyone to take your business elsewhere. Why would you want to buy a car from a dealership who are a bunch of liars and terrible people just trying to steal your money. Their manager should be ashamed of himself for ignoring my calls and telling me to forget about it. The only decent people were the finance people. PLEASE BUY YOUR CAR SOMEWHERE ELSE! This business is a disgrace to have in the OKC area and I hope too see them lose all there business in the future from this review. More

I fell for the Classic Bait & Switch ScamJANUARY 13, I fell for the Classic Bait & Switch Scam JANUARY 13, 2020: The salesman and I agreed on an Out-The-Door price - it was initialed by me and Ron Re I fell for the Classic Bait & Switch Scam JANUARY 13, 2020: The salesman and I agreed on an Out-The-Door price - it was initialed by me and Ron Reeves, the Sales Manager. Upon paying, the price was $1,000 higher. Ron said he made a mistake and would split the extra 1,000 with me. I mentioned the Bait & Switch con, the lack of integrity, and the mistrust of the dealership. He didn't care - it was cancel the deal or I had to pay for his mistake. According to another Jim Norton Toyota employee, Ron took the OTD sheet (with his initials) to "hide the evidence." I reluctantly agreed to pay the $500 scam fee (I should have walked out).
 The Title sat at the dealer for 17 days, until I called to ask where it was.
 FEBRUARY 13, 2020: Manager Heath called at the 30 day follow up - he wanted to make sure I was happy. I told him about the Bait & Switch scam, the missing title, and the lack of follow-up communication. It was too late to negate the deal. He wasn't sure what else to do. I said, "there is something you can do. You can honor the sale price that was agreed upon." He said he would check with the sales manager in the morning and call me back. That was on February 13 - no phone call yet.
 MARCH 11, 2020: Reply comment from Ryan R. of Jim Norton Toyota OKC Jim, thank you for providing this feedback. There was some miscommunication at the time the paperwork was completed. We have shared this with our management team and we will be in touch shortly to discuss this further with you and work toward a resolution together. Thank you, Jacqueline Cagle, Variable Operations 
 APRIL 15, 2020: No one has contacted me, even after their statement on March 11 that "we will be in touch shortly" (and the dealership has been open and staffed this entire time).
 "Some miscommunication at the time the paperwork was completed" could explain dropping the ball on getting the Title to me, but it does not explain or justify the Bait & Switch scam. Be very cautious if dealing with Jim Norton Toyota. More

Rachid you rock man .. you make our day.. they have the best deal in Oklahoma.. the environment is clean in their place ! They are lovely best deal in Oklahoma.. the environment is clean in their place ! They are lovely More

Rachid was excellent to work with! He made my truck buying experience smooth and pleasant. He was able to answer all my questions, and helped me get a great deal. buying experience smooth and pleasant. He was able to answer all my questions, and helped me get a great deal. More

Rachid was a complete professional, best car buying experience ever! I highly recommend Jim Norton Toyota OKC and Rachid Kaci!! Thank you for helping my family buy our dream car! experience ever! I highly recommend Jim Norton Toyota OKC and Rachid Kaci!! Thank you for helping my family buy our dream car! More

Rachid Kaci was AMAZING!! There is not enough words to express how grateful I am for his service he was very sweet and professional! My favorite place from now on to shop! I would recommend Rachid Kaci 10 express how grateful I am for his service he was very sweet and professional! My favorite place from now on to shop! I would recommend Rachid Kaci 1000% More

Rachid was so friendly and made it comfortable and easy to purchase my vehicle. Willing to go above and beyond. Very happy with my new vehicle. to purchase my vehicle. Willing to go above and beyond. Very happy with my new vehicle. More

Rachid was friendly and made the buying experience a pleasant one! From the time I met him, I felt like I had known him forever! He will definitely be our salesman for life :) My hubby and I love our ne pleasant one! From the time I met him, I felt like I had known him forever! He will definitely be our salesman for life :) My hubby and I love our new Toyota Tundra! More

Great price, great experience! Everyone at Jim Norton was very friendly and easy to deal with. Bought my Highlander pretty much online and whole process was simpleand easy and pri Everyone at Jim Norton was very friendly and easy to deal with. Bought my Highlander pretty much online and whole process was simpleand easy and price was better from the get go than any other dealer I checked with. Rachid was very nice and showed me all the ins and outs, bells and whistles and how to use. Would recommend this dealership if you are in the market for a new Toyota. I'm loving mine! More