Having purchased or leased multiple family vehicles in the past year from Jim Riehl's Friendly in Lapeer, I can say that our loyalty is rewarded with great products at a fair price and excellent customer service. We've been a Jim Riehl customer for several years, so I can also say their service after the sale is equally as good. They have truly taken the hassle out of and put the excitement back into the new car buying experience.
We worked with Chris Byrnes who is an exceptional, down to earth guy. We will not go anywhere else. Thankfully for him the process was as smooth and flawless as could be. His customer service is top notch. Thank you!
Jason was very accommodating to my time restraints. He gave me options when I could bring my vehicle in for service. He explained fully what was wrong with my vehicle and what they had to do to fix it. Dealership personal was friendly from the first and highly recommend them for sales and service.
"Staff is very friendly (should be with Friendly in the name)"
Never disappointed with my treatment at this dealership. They value my loyalty, and ,make sure I am happy with my service and/or purchases. Very friendly and professional. Dealership is clean with nice amenities.
It's nice working with people who understand and appreciate the needs of a business owner. Frank discussion of needs, prompt delivery. That was my experience with Friendly. Not only was Tim Wilcox on the ball, he was respectful of my time. Even turned in some Sunday hours to accommodate my schedule. On top of all that, they had the exact inventory I was looking for.