Jim Tidwell Ford

Very customer focussed and friendly. I had a good experience and would use them again. I had a good experience and would use them again. More

When I called to make an appointment, I was able to get right in. Service advisor knew what the issues were. The car was fixed promptly. right in. Service advisor knew what the issues were. The car was fixed promptly. More

Great service from the whole staff. Mike did an excellent job with my performance upgrade! Mike did an excellent job with my performance upgrade! More

Jim Tidwell provides great customer service and quality service… every time! They are informative and trustworthy which is not something you are able to get from all dealerships. service… every time! They are informative and trustworthy which is not something you are able to get from all dealerships. More

Was very clean and a lot of options to choose from…in and out with oil change out with oil change More

Jim Tidwell Ford of Kennesaw was amazing! Michael in the service center was very accommodating and understanding of my situation when it came to my work vehicle having a flat tire. He and his Michael in the service center was very accommodating and understanding of my situation when it came to my work vehicle having a flat tire. He and his team of technicians were able to fix it next day after it had been towed to the dealership overnight! More

Prompt, not a long wait, and spacious waiting room. Kind workers and very helpful with anything I needed. Kind workers and very helpful with anything I needed. More

I brought my car in to have it serviced. I had an issue that I needed to be resolved, and Kelsey the service advisor was one of the most professional knowledgeable, and excellent people I’ve I had an issue that I needed to be resolved, and Kelsey the service advisor was one of the most professional knowledgeable, and excellent people I’ve ever met in the industry. She kept me informed every step of the way as my vehicle was being serviced, I would highly recommend this Dealership and Service department More

Very disappointed & felt lied to. Took truck on a 40 plus mile test drive. Truck returned with same problems and scratch door post along with now being covered in bugs and less ¼ tank Took truck on a 40 plus mile test drive. Truck returned with same problems and scratch door post along with now being covered in bugs and less ¼ tank of fuel. Told they don’t replace gasoline used in test drives and their detail shop doesn’t wash vehicles. Truck was brought in after having just been washed and fueled. Cost me $75 to get scratches removed. They will never do another test drive unless I approve beforehand and am in the truck. More

Top notch service department at this dealership. They always do a great job of explaining the issue and then you can make whatever choices you feel you need to make or can afford at that time. They always do a great job of explaining the issue and then you can make whatever choices you feel you need to make or can afford at that time. More