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Joe Cecconi Chrysler Complex

3.9

227 Lifetime Reviews

2380 Military Rd, Niagara Falls, New York 14304
Call (716) 286-9078

Top Reviewed Employees

Julian Pancho Santiago, Salesperson, Joe Cecconi Chrysler Complex

Julian Pancho Santiago

Salesperson
4.7
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Jensen, General Manager, Joe Cecconi Chrysler Complex

Mike Jensen

General Manager
4.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Reardon, Operations Director, Joe Cecconi Chrysler Complex

Shawn Reardon

Operations Director
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chris Satarian, Service Advisor, Joe Cecconi Chrysler Complex

Chris Satarian

Service Advisor
3.5
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

July 25, 2017

"Steer clear of service department"

- jbl14

Sales team was good to work with and I feel I got a reasonable deal on my used vehicle purchase. However, that's where the good news ends. The service department has been atrocious. The vehicle has had issues since the day I left the lot and I've been dealing with their service department for the last year and a half. A check engine light came on the day I was picking up the vehicle. I was told it was because the car was just detailed and some of the components got wet and it would reset itself once dried out. Well it didn't so I had to set up another appointment to bring back my newly purchased vehicle the next day. They "fixed" the light but the next day it came on again. I scheduled another appointment where they then found a faulty part that they replaced. So it took 3 different trips to get my new vehicle. That's not where the story ends unfortunately. I've had problems with the seat heater changing from low to high on its own, the GPS not working properly and the radio controller not working with a plugged in phone properly. The first trip in, they did a software update. That didn't fix it. Second trip in they kept it all day and I had to make my own alternate transportation arrangements. They couldn't figure out what the problem was so they ordered a new radio control module. It took 3 weeks to come in, a week longer than they told me it would take. I had to call to find out what was going on. No heads up from them. Third trip in, I had to leave with them all day again with no loaner car provided. When I asked about the loaner after all the hassle they've put me through, the girl's response was to repeat over and over that I could rent a car from them if I wanted. They screw up multiple times but won't spring for a 1 day rental???? Fantastic customer service. They mistakenly replaced my Sirius radio with an XM radio which now costs me an additional $200/year to get the same service. The kicker is that the radio still has the same seat heater issue. The service person I dealt with, David, promised me he would help me resolve all my issues. He made a promise that he would get me the new part warranty in writing (he never did). He promised he would see what he could do to offset the additional costs I'm incurring on my radio service (he never did). I made follow up phone calls to David and sent an email. All have gone unreturned and unresolved. Their response is no response, hoping I'll just go away. 1-1/2 years later and I'm right where I started and they're unresponsive. This is the worst customer service I've ever experienced from any service based company.

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Employees Worked With

Julian Pancho Santiago
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Shawn Reardon
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : David Zaky

July 23, 2017

"The best dealership I've ever dealt with. "

- Stacy Williams

Great people would recommend this place to anyone. Very friendly and helpful was very happy . Thank you for the great service it was a good experience for my self and my husband we both left with cars guaranteed credit approved

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Employees Worked With

Gus Hammoud

July 18, 2017

"Worst experience ever "

- Alexis wrobel

Bought a ford thunderbird within five minuets of driving it home every single light went on including engine . Being New York State it is Covered under the lemon law meaning the dealer has to fix it . 2 weeks and many lies later they still haven't authorized the ford Dealer to buy parts or fix my car . IF your looking to be ripped off this is the dealer for you otherwise steer clear

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Employees Worked With

Chris Satarian
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Lea
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Renee Campbell

Featured Inventory

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Used 2003 Chevrolet Silverado

2003 Chevrolet Silverado

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Photos & Amenities

  • Authorized Accessories Store
  • Children's Play Room
  • Customer Lounge Area
  • Rental Car Service Onsite
  • Shuttle Service
Joe Cecconi Chrysler Complex, Niagara Falls, NY, 14304