This place is a joke. I took my brother here at 10am on a Saturday, because he wanted to look at a truck he saw on their website. I never even thought of buying a vehicle myself, as I don't have the best credit. While waiting for my brother I started wandering around and was almost immediately approached by a salesman. After some small talk I told him I wasn't really looking because I had bad credit, plus I didn't really need a car. He asked me what it would take to get me to buy one. I laughed and said I'd buy an SUV if he could keep it under $300 a month with no money down. He said something I didn't understand and hurried off. He found me about 20 minutes later and said he can do that. I was shocked. I was in disbelief so I asked for him to put it in writing. He did (luckily) and we both signed it. After looking at a bunch of used cars I was really liking a Hyundai Santa Fe. I noticed it had a dime sized dent that was rusty, so I asked if he could get that fixed. Again he mumbled something incoherent and wandered off. Half hour later he comes back and says don't worry about the rust, I can get you into a brand new Jeep Compass. I never really cared much for the look of them, but it's brand new, and given my credit situation I was kind of excited. I took one for a drive and was actually rather impressed. Much nicer than my 02 Grand Am. I told him I wanted either a white, black, or grey one. They had lots of red and green ones, and one white. He gave me the keys to it and told me to drive it around the lot. While I was doing this he had my Grand Am appraised. I wandered all over the lot twice and couldn't find it. Then he looked for it. Then several other people looked for it. Nobody could find it. By this time it was after 5pm. He had me fill out some more paperwork and told me to come back at 9am tomorrow and they would have the car there all ready to go. I'd just have to sign and drive away. He also said they would give me $1000 for my Grand Am. I was disappointed because book value for it is almost $2500. It's a loaded GT model in terrific condition. So I leave. Get there Sunday morning at 9am. Surprise, they don't open until 10. But the salesman is there too. Apparently he forgot what time they open. Seriously!? xxx. But at least "my" new white Jeep is there and ready to go. 10am comes and in we go. More sitting and waiting. I'm finally called into tI sign the paperwork. Manager is going over everything and tells me my monthly payment will be $429! Excuse me?? I tell him the salesman told me it will be under $300. Manager looks at me like I'm crazy and says he's sorry but they can't do that. I told him I had that in writing. Again I get that look. Then he goes through my folder and sees the paper that myself and the salesman signed. He slams the folder closed, swears a few times, apologizes, and storms out. A few minutes later I hear a very loud, but muffled conversation between him and the salesman. Salesman then comes in and apologizes, tells me he was "misinformed" and that they cannot honor our deal, then leaves. Manager comes back in. I tell him that I'm baffled and more than a little upset. I also mention that since the salesman wrote that down and we both signed it, that it's legally a binding contract (glad I took those business law classes in college). Manager asks me to leave his office for a moment. About an hour later he hands me a set of keys to a one year old Patriot, points it out, and asks me if I'd like to go look at it. I did. I liked it. More than the Compass. He tells me it's ready to go and I could have it for $300 a month, no money down. Also that it was prepped to go to someone else, but that buyer backed out so it was ready to go. Sign lots of papers. Then go to lobby to wait for the keys and registration. After about 2 hours I asked the salesman what was the wait. He tells me that the car needs to be inspected. I told him it already was inspected, and point out the new sticker on the windshield. He tells me that it's not valid because it was inspected for another buyer, not me. I was confused and bewildered. By this time it's after 3pm. I asked him how long that would take. He said it wouldn't be until Tuesday because there were no "inspection shops" open, and it was Labor Day weekend. I asked him what I'm supposed to do. They already took my old car. I also questioned the current inspection and why they couldn't inspect it themselves. He said a car has to be inspected for the individual buying it and that they can't do it there because it would be a "conflict of interest". He then tells me I'll have to get a ride home (I live in Buffalo), then come back Tuesday. I was pissed. I told him. He said "don't blame me, it's the crazy State laws". I called my girlfriend for a ride. Waited an hour for her to get there. Give minutes after I get home someone from the dealer calls me and asks where I am and when I'm taking my car. I explained what happened. They tell me I "must have misunderstood". Anger doesn't begin to describe my feelings. I get a ride back there. The salesman sees me coming in and is gone like a shot. A very friendly woman apologizes for any confusion and hands me my keys. In the end, I did get a car that I really like for the price that I wanted to pay. But really? I wasted my entire holiday weekend haven't been that angry, confused, or bewildered in a very long time.
I Recommend This Dealer:
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