Twice I've gone to Joe Cooper Ford and twice it's been an experience that I'd rather exchange for colorectal surgery with a dull knife and no anesthetic. The first time was my own blonde moment when I went to their Midwest City lot looking for trucks to buy for my company. Our company always brings in its own financing or pays cash for our vehicles because we don't care to be a part of their "retail rodeo" in the lobby. When I asked to see a particular truck, there was always a reason the salesman couldn't allow me to see that particular truck because he wanted to show me something I didn't want. After the fourth time, the salesman finally told me "We really don't have anything to show you. Maybe you'd be happier shopping for your trucks somewhere else." Fair enough. If my money is no good there, there are always plenty of other places to go.
Seven GM trucks later (and always a very good experience buying), my business partner told me he wanted a new truck. He found the truck on the Joe Cooper Tulsa lot. We called the salesman who faxed us a sales agreement that we signed and returned. We then took a half a day off work to go to the Tulsa lot to buy the truck, bank draft in hand as usual, and looked forward to him getting the truck he wanted. I should have known better. I really should, but it wasn't my truck and everything else had been smooth so I had hope despite that gnawing deep in the pit of my stomach that warned me not to ever go back to Joe Cooper anywhere.
Long story short, we arrived in Tulsa and called our salesman. Ht told us that the truck was washed and waiting for us in front of the sales office. We told him that we would stop for lunch then be in to finalize the deal. When we arrived, the truck was in the front door as we'd been promised. We looked it over with the salesman then went inside where he immediately told us that in order for us to purchase a truck, we had to fill out a credit app. We declined. He told us we HAD TO or he couldn't sell us the truck. When asked why, he replied that it was because of 9/11 and the dealership needed to run a background check on us to make sure we weren't xxxxxxxxxx. After that round, their fleet manager came out to the table where we sat and that's where the real fun began. "That truck's been sold." "OK, why do we have a sales agreement on it and why was it listed on the Internet?" "It shouldn't have been because it was sold before it arrived." "OK. Do you have anything else we can look at?" "We don't have anything here for you. You really do need to leave."
We drove back to Oklahoma City, went out the very next day and found another truck that fit what my business partner wanted at another dealership, didn't have to fill out any kind of credit application for any kind of terrorist background check, and had the truck bought in fifteen minutes. All we had to do was wait for them to wash it and then drive it off the lot. When pressed as to why our presence on their lot was so offensive, Joe Cooper had another of his managers call us from Tulsa, tell us that they still have the truck for sale, and offering the truck that "has already been sold" for the same price to which we originally agreed. Now, I may not appear very smart and never claimed I could build a sand castle let alone write the entire history of the world in fifteen minutes, but that statement right there told me that we were lied to from beginning to end. Unfortunately, by this time, the taste left in my mouth was so bad from the lies and bullying we received on the lot, I couldn't even accept the truck if they gave it to us for free. I'd be so thoroughly mad every time I walked out of the office and saw the truck sitting there, I'd want to set it on fire and push it off of a cliff.
Who loves ya Oklahoma? I'm glad he loves you because he sure as xxxx can't stand the sight of us and never even had the common courtesy to tell us why.
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