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Joe Cooper Ford - Tulsa

3400 S Sheridan Rd., Tulsa, Oklahoma 74145
Sales: (888) 664-4095
Service: (800) 630-4811
Parts: (866) 278-4078

Makes: Ford|Service Center
 
Average
29% Recommend

Overall Rating 2.8

13 Lifetime Reviews

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Joe Cooper Ford - Tulsa
13 Lifetime Reviews
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Joe Cooper Ford - Tulsa Info
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13 Dealership Reviews
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Reason For Visit
Service

"What is covered under warranty?"

Have had some problems with my 2012 ford mustang . Very frustrating to get service and to fine out what was going on . More communication would help.

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Sara


Reason For Visit
Service

"Car Repair"

I picked up my car from Joe Cooper Ford on last week. A couple of days later my car was making the same noise that I thought caused my car to put me down in the middle of the road. Monday, August 4, I called and left a message for Daniel the advisor to call me back. This was early Monday morning. I made several calls before noon and each time it took me directly to his voice mail. By noon I called the main number and asked to speak to the Manager of the service department and she referred me to someone who only change oil. Today is Wednesday and August 6 and still no one has called me back. This company took my money and has neglected to render customer service. Nearly every time I start my car you hear this awful noise and I know the technician heard it to but never addressed IT AT ALL. I AM UPSET and I would like to know when I pay a company good money at least return my call and TRY to work out the issue at hand. What ever happened to customer service?

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Daniel Visor


Reason For Visit
Sales (Used)

"Bad Customer Service"

We bought a 2009 Nissan Maxima from here about a month and a half ago. The car is fine with the exception of a couple things. It didn't come with the Nissan Maxima floor mats. No floor mats as a matter of fact. So they gave us some from another car that didn't fit and said we could work on that later. Fine... Then a few weeks later my wife went back in. They said 145 bucks for the mats. What? That's more expensive than new at a dealership. Ok... So forget the floor mats. Next problem the tires on the car were bad. Really bad and it has an alignment issue. One of the tires became flat and all we wanted from them was perhaps they fix the tire or buy us one. After all, the car was 18,000 dollars. Nope. Just said the sale was as-is and told us we were completely on our own. I understand the deal with AS-IS but I also understand that for about 100 bucks on the floor mats and fixing a tire they have now lost a customer for life. I hope it was worth it. I'm a professional and talk to many people in the course of a day. Any chance I get I will steer people from Joe Cooper. They really disappointed us after the sale.

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Timothy Hall


Reason For Visit
Sales (Used)

"HORRIBLE CUSTOMER SERVICE. WILL NEVER DO BUSINESS WITH..."

HORRIBLE CUSTOMER SERVICE. WILL NEVER DO BUSINESS WITH THEM AGAIN OR LET ANYONE IN MY FAMILY DO BUSINESS THERE EITHER. AFTER SPENDING $20,000.00 ON A USED 2012 VEHICLE THERE THE HEATER WENT OUT THE NEXT DAY. I REALIZE I BOUGHT THE CAR "AS-IS" (I WAS NEVER OFFERED A WARRANTY PACKAGE), BUT WHEN I CALLED MY SALESMAN "RICO" HE TOLD ME TO COME IN AND HE COULD GET IT TAKEN CARE OF. BEING 8 MONTHS PREGNANT, I DROVE AN HOUR, WAITED IN THE LOBBY FOR TWO HOURS, ONLY TO BE TOLD THERE WAS NOTHING HE COULD DO FOR ME. A FOUR HOUR TRIP THAT COULD HAVE BEEN ELIMINATED BY HIM PULLING MY FILE AND LETTING ME KNOW THEIR POLICY ON THESE "AS-IS" TRANSACTIONS. SEEMS LIKE SINCE IT WAS THE DAY AFTER, THEY COULD HAVE AT LEAST GIVEN ME A FREE DIAGNOSIS ON THE PROBLEM. HORRIBLE WAY TO DO BUSINESS, ESPECIALLY AFTER SPENDING SO MUCH MONEY!!

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Employees dealt with

RICO


Reason For Visit
Service

"Took my car for diagnostic which they charge 89 bucks..."

Took my car for diagnostic which they charge 89 bucks for. They said this fee would cover inspection and finding out what the problem was. Following day they say they have figured out that the problem is one of several suspects and to further diagnose the problem to tell me what is wrong will be 330 more dollars. I don't see how they can defend this, so the problem is harder to find then normal your going to break your word and charge more to find out? Not to this guy Joe cooper. I paid there 89 bucks and told them to give me my car back, so now this chick christen wants to catch an attitude and become a bit rude. So I wait till they bring my car back and when it finaly is brought around theres used papermats and plastic strewn about. Very unprofessional, but I just take it and leave. The problem I was having was intermittent and only happened once or twice a week. Now the car is going haywire and the problem is constant, I barely make it home. On the way home I notice wires hanging unconnected from the dash, And the cover to the plug in for the diagnostic completely missing. I call back up there and talk to the service shop foreman, I describe my issues and he tells me they could not have possibly done anything to make matters worse with my car. Yea its impossible for Joe cooper ford service department mechanics to make mistakes, there perfect, hahahaha .....So then tell me this joe cooper, so they don't know for sure whats wrong with my car but they knew it was going to cost me 330 more dollars in diagnostic fees and then between 1400 and 4200 to fix the problem which they did not even know what was yet....I would never take anything back to them or buy anything from them, I feel there service department is very dishonest. I took the vehicle and traded it in and bought a chevy.

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Employees dealt with

christen


Reason For Visit
Service

"Bought a 2010 Fusion from a local dealer, it had a recall..."

Bought a 2010 Fusion from a local dealer, it had a recall on wheel lug nuts, took it to Joe Cooper, Tulsa. They did the work, and checked the car out, gave me a report on brakes tires battery and other points, and did the recall, price = 0 expected it for the recall but they did the check out too. Very Pleased, and Brooklynn was EXCELLENT A++ for service!!

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Employees dealt with

Brooklynn


Reason For Visit
Sales (Used)

"Saw internet add for a Ford Fusion, went over on my lunch..."

Saw internet add for a Ford Fusion, went over on my lunch hour and looked at a 09 SE, sunroof, all the beels and whistles, worked with Mario, and bought the car after a test drive and a little negotiation :-) Very good experiance, very pleasant purchase.

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Mario,

revsam1 responded to this review

January 18, 2013

need to correct the salesmans name, it was Pete Moro



Reason For Visit
Sales (New)

"I talked to Kevin Gorham. He was very professional and..."

I talked to Kevin Gorham. He was very professional and friendly. He knew the car well and answered all of my questions. I sell real estate so I know how a professional behaves. Kevin Gorham is a Pro and if you want a good car buying experience, ask for Kevin.

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Employees dealt with

Kevin Gorham


Reason For Visit
Sales (Used)

"This was the worst car buying experience. I went in to..."

This was the worst car buying experience. I went in to Joe Cooper of Tulsa 1/14/12 due to a commercial I seen on TV. There they advertised that all you needed was 2yrs at job and home. When I filled out the online app, I got a call less than 15mins later saying, your approve come see us. I got there and they automatically had me test drive a car without even asking me what I was looking for, Then we get back to the lot and Shawn says lets run your credit, I don't have the best of credit and I knew at this point it would not work. He comes back and says I got you approve for a car @ $12000 with only $1000 down. I was super excited and came back in a wk with the $1000 down, then I found that there was a catch....the car had to have less than 50000 miles, that to was okay. I found the car that would meet the "lenders" standards and drove off 4 1/2 hrs later with a car. 3 1/2 wks later not a word from them about a title or 1st payment and I call to find out that there is no lender and they want $1500 more down to get one or bring back the car. I agreed to bring it back and they would have my down payment on Tuesday. Tuesday turned into Wednesday and then I go to speak with them in person and was greeted my some man, that did not even have the courtesy to introduce himself but did down talk me in such a manor that I was fed up at this point. I was so angry, here I was calling, sending emails, trying to keep the lines of communication open as they should be when it comes to business but this gentleman has now made this personal. A guy calling him self the boss says bring me $500 more and keep the car, but I was done. I got my down payment back Thursday evening and after the turn of events that was most smoothest process of them all. This dealership is very unprofessional and lacks greatly in customer service.

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Employees dealt with

Al(last name unknown) Shawn(last name unknown) Robert(Bob)


Reason For Visit
Sales (New)

"I purchased a new Ford Truck with Joe Cooper Ford the day..."

I purchased a new Ford Truck with Joe Cooper Ford the day after Thanksgiving 2011. I negotiated a trade price, rebates, and interest rate before I took delivery of the truck. I had the truck for almost 30 days when my trade Lien Holder called to say it had not been paid in full. I called several times to the F&I who finally called and said one of the rebates he had given me did not apply. I went and talked to the General Manager about this who said I was going to have to pay $1500 more for the same truck I had for 30 days. I had already purchased accessories for it and had to strip it all off and take it back. I took the finance sheet to Bill Knight, they gave me all the rebates and all the terms on the sheet and gave me a more expensive truck. Beware, I have heard of several others who have had similar instances with this dealership of calling later and trying to get more money or a higher rate. I feel because I did not buy the extended warranty and Gap Insurance I was almost cheated. They tried to cheat me for $1500 I discovered after Bill Knight said the rebates are all still in tact. Beware...

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Employees dealt with

Kip Karnes
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