This was the worst car buying experience. I went in to Joe Cooper of Tulsa 1/14/12 due to a commercial I seen on TV. There they advertised that all you needed was 2yrs at job and home. When I filled out the online app, I got a call less than 15mins later saying, your approve come see us. I got there and they automatically had me test drive a car without even asking me what I was looking for, Then we get back to the lot and Shawn says lets run your credit, I don't have the best of credit and I knew at this point it would not work. He comes back and says I got you approve for a car @ $12000 with only $1000 down. I was super excited and came back in a wk with the $1000 down, then I found that there was a catch....the car had to have less than 50000 miles, that to was okay. I found the car that would meet the "lenders" standards and drove off 4 1/2 hrs later with a car. 3 1/2 wks later not a word from them about a title or 1st payment and I call to find out that there is no lender and they want $1500 more down to get one or bring back the car. I agreed to bring it back and they would have my down payment on Tuesday. Tuesday turned into Wednesday and then I go to speak with them in person and was greeted my some man, that did not even have the courtesy to introduce himself but did down talk me in such a manor that I was fed up at this point. I was so angry, here I was calling, sending emails, trying to keep the lines of communication open as they should be when it comes to business but this gentleman has now made this personal. A guy calling him self the boss says bring me $500 more and keep the car, but I was done. I got my down payment back Thursday evening and after the turn of events that was most smoothest process of them all. This dealership is very unprofessional and lacks greatly in customer service.
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Al(last name unknown) Shawn(last name unknown) Robert(Bob)