Joe Heidt Motors

For the past 5 or more weeks, I've been attempting to get my auto dealer to correctly and capably repair a defective part -- a Bluetooth module in my car's radio/navigation system that often drops my Bluetoo my auto dealer to correctly and capably repair a defective part -- a Bluetooth module in my car's radio/navigation system that often drops my Bluetooth pairing. In the best of caases, it would work about 75% of the time. My dealer is Joe Heidt VW in Ramsey, NJ. I'm thinking of nominating their Service Department for medical research because I've grown accustomed to them being 'the missing link'. This story goes back nearly to my purchase of the car when this started, because it was evident quickly, so of course I took the car in to be checked at the one-month or so mark. Service barely looked at it before concluding "everything's fine, we aren't experiencing a problem". So I took a different route and swapped out my phone to prove the point. Then they decided to investigate as they should have originally by applying their diagnostic tools. Lo and behold, they could locate the issue after all, which meant they needed to order the part. Three weeks elapse and I hear nothing. So I call to find out what's happening, and I'm told the part should be in by Tuesday of the following week, so I'm ready to arrange an appointment for Thursday. Again, no news. So again, I call. "Oh, we're sorry, your part still isn't here, we're overnighting it, we should have it here by Tuesday." So I schedule my appointment for Friday, and arrange to drop the car off so that they have it overnight and can do all their work. The following day, I still hear nothing until -- yet again -- I call at nearly 5PM. "Oh, they shipped us the wrong part, we're so sorry, but stop by and we'll have a loaner car available for you." So I pick up my loaner - a so-so mini SUV called a Tiguan that at 6,000 miles had seen more xxx than a typical rental car, and it had the dings and cloth stains to prove it. Once again, I wait through the weekend until Monday when -- you guessed it -- I'd heard nothing and was forced to call. "Oh, sorry, I thought we called, everything's done, come pick up your car anytime before 8PM." This I need to see, since it's been more than 5 weeks now, so I return their loaner, pick up my car after hours, and am happy to get my car home. It does not so much as recognize our phones, much less even try to pair them. We stop, we fiddle, we attempt to make them work to no avail. So I call Joe Heidt VW and ask for their General Manager because, by this point, I'm simply ticked off by incompetence. After asking for the General Manager, I get the "Sales Manager" who spends no less than three-minutes explaining how he's willing to listen to me while I vainly attempt to get a word in edgewise. Only when I asked him how he could possibly be listening when he hasn't shut up for three minutes did he finally let me explain the situation...to no avail. More

They lie and cheat and I couldnt believe that the Owner actually condons it! I would never use that dealership again. I am searching for another VW right now. I work 5 mins from this dealer and I am going actually condons it! I would never use that dealership again. I am searching for another VW right now. I work 5 mins from this dealer and I am going to buy my car elsewhere even if it is inconvenient. They treated me awful!! And amazingly enough my last Beetle had a 50,000/ 5 yr warranty on it and they kept saying they were servicing it but it never was really fixed until the warrantee was almost up. They got their moneys worth out of my warranty company!!! But the car spent more time in the shop than on the road for the first 5 years. Can you imagine??? My car battery went completely dead and had to be towed to the dealer. Joe the Service Manager said it was my fault because I didnt lock the doors in my driveway and the car had to work so hard all night long to protect itself that it killed the battery ????? what kind of NONSENSE is that???????????? Is the car alive??? sis it know it was unlocked??? xxx??? That is just one example - everytime I went there I got some bull crap excuse for the bad service.. NEVER, NEVER GO THERE FOR ANYTHING!!! More

I had a great experience with my 2010 Jetta TDI purchase. The agent that worked with me was outstanding. He was helpful and communicated well throughout the process. There was no pressure or hassel. I wo The agent that worked with me was outstanding. He was helpful and communicated well throughout the process. There was no pressure or hassel. I would absolutely recommend him to anyone looking to purchase a new vehicle. More

I enjoyed the service, the staff was very personable and my overall experience was plesant. The only negative aspect is the length of time that I was kept waiting to fill out the necessary paperwork to wal my overall experience was plesant. The only negative aspect is the length of time that I was kept waiting to fill out the necessary paperwork to walk out the door with the car. The car is phenominal and I hope to continue my good experience with them in the future. More

I have been shopping and buying cars for years. This was my first time here and it was the best experience I have had in buying a new car. They were friendly, knowledgeable, and eager to make sure i was hap my first time here and it was the best experience I have had in buying a new car. They were friendly, knowledgeable, and eager to make sure i was happy. From the moment I went in the door they wanted to help BUT were not overbearing like some dealers. I have also been to some dealers recently where it was tough to get anyone to even acknowledge your presence. A lot can be said for this dealer, but the simple thing to say is, go in and give them a try. you will be happy. Also, the VW is a great car. More

I have had nothing but AWESOME experience from Joe Heidt Motors. I have had mutiple questions regarding my 2002 Jetta answered, even with advice for servicing and keep-up which has helped a great deal. Anot Motors. I have had mutiple questions regarding my 2002 Jetta answered, even with advice for servicing and keep-up which has helped a great deal. Another awesome thing about this dealer is I can be kept up-to-date on the latest deals and cars coming out over FACEBOOK. Now thats awesome. I would highly recommend this dealer to any and all of my friends, in fact i already have! Can't wait to get my next Volkswagen from Joe Heidt Motors! More

This dealership was great! When I revealed my budget and wishlist I was shown exactly what would be reasonable for me and was very pleased with the results. The delivery was quick and I was very happy with wishlist I was shown exactly what would be reasonable for me and was very pleased with the results. The delivery was quick and I was very happy with the presentation and the final product. They have a very friendly staff that got right to the point and was very accomadating. I am very happy with my experience and have been back to purchase my 3rd vehicle. More

For as long as I have been a VW owner, I would always go to Jack Daniels for the service of my cars. Their service was always standard at best, nothing out of the ordinary that left me saying, "Wow, that wa to Jack Daniels for the service of my cars. Their service was always standard at best, nothing out of the ordinary that left me saying, "Wow, that was really convenient" or "easy". One day, however, I went to take the wheels/tires off of my GTI only to discover that my wheels had wheel locks on them and that I was missing the proper key to remove them. I thought it would be simple enough to call Jack Daniels up and have them match the key to my locks and take them off for me and have me order the correct key for future instances. I called them up and to my frustration they wanted me to set an appointment for three days later to have a service technician look at the car and size up the locks. This was a task that even I knew should not have taken more than 5 minutes and in no way required an appointment by a service tech. The car in question was/is my daily driver and I since I was changing the brakes on it myself (that were no longer safe to drive) I needed to get those wheel locks off in order to put new put operable ones on. Needless to say I wanted to complete that task as quickly as possible so that I could resume driving my car for whatever I needed. Enter Joe Heidt Motors. After hanging up on the Jack Daniels personnel for trying to "reason" with me why it would be impossible to look at my wheel locks the day of, I decided to call up the next closest VW service center, Joe Heidt. Without any complication, they told me to just come in and they would take a look at my dilemma. The tech there found the working key for my locks and even went the extra mile to remove them and replace them with lugs that I could remove with a standard tool so that I could continue and finish my project and just put the locks back on after I ordered my missing key. I told him my experience with Jack Daniels and he agreed that the whole process was ridiculous for something so trivial as trial and error in matching up the different keys- Which of course did take him less time than I estimated over the phone with Jack Daniels. After thanking him, he gave me the information I needed to know to order the key for next time, and I was on my way. Since then, the friendly staff of Joe Heidt motors saw me revisit several times within the same week and following weeks thereafter. Whether it be to order a part or service my car, Joe Heidt is now the only place I go and trust with my beloved GTI. They truthfully make it so much easier to own a Volkswagen and make that experience even more joyous. They share the same enthusiasm for the cars they service or sell that an owner such as myself does. This IS a dealer I actually did leave thinking to myself "That was easy". I would recommend Joe Heidt motors to anyone looking for a personable, seamless service experience with no hassle or frustration. P.S. I couldn't help but catch some misleading reviews about certain employees at Joe Heidt. The first time I walked into Joe Heidt motors after running into my problem it was Carl that greeted me and assured me that someone would be willing to help me. He was real with me and totally involved/helpful despite it not being his problem. I have never bought a car from the man but that has not stopped him from being accessible or friendly in anyway. He continues to be a great guy to me every time I catch him there despite never having gained anything from me or my pocket. More

I have been involved in the leasing and co-signing for 5 vehicles in my family within the last 5 years and have had nothing but positive experiences with this dealership. Carl Jenkins has been my salesman c vehicles in my family within the last 5 years and have had nothing but positive experiences with this dealership. Carl Jenkins has been my salesman consistently for each purchase and has always been very helpful. When we call he remembers the members in my family right away and is very personal. I have never felt like he's trying to make a sale when I speak with him, instead that he's there to aid me with my purchase. The service department has also been amazing. I have even recommended this dealership to others who have had good experiences as well. Having 3 teenagers get their licences within a few years of eachother could have been a major financial burden yet this dealership gave us affordable options that satisfied the whole family. We travel a great distance to purchase our vehicles from this friendly dealership and will continue to. Thanks!!! More

TERRIBLE. I can't stress how BAD my experience was here. I went with my father to look at cars. We stopped at this dealership (HUGE mistake) The salesman Manny, who has only been working for "4 weeks" ga I went with my father to look at cars. We stopped at this dealership (HUGE mistake) The salesman Manny, who has only been working for "4 weeks" gave us a good price on a lease for a 2010 Jetta. I wanted to also check out other dealerships. When we left there, Manny called my father, asking us politely to come back and negotiate. This seemed like a good idea at the time, because I had decided I wanted to go with a Volkswagen. Before we returned Manny and my father negotiated at a price and Manny said that would be the price we would pay. I can't stress how many times on the phone, and after we arrived back we went over the lease price and all of the other figures. I was having my mother co-sign with me and we were going to go pick the car up Monday. Monday came, and my mother called them in the morning to give her information. They faxed my father a form, in which my mother and I filled out for them to review and check her credit. Craig, in the finance department, called back in 5 minutes when Manny said it would take 30 minutes. Craig told my mother that it would not work, which we did not understand because my mother had good credit. They said they still had to 'prep' the car and it wouldn't be ready until the next day (Tuesday). So Today, (Tuesday) we faxed over my Step-father's information. No call back. My mother called and left a message. Two hours passed and still no call back. She called again and asked if he was there, whoever answered was going to give her a voicemail again and she said she already left a message and she would wait. Craig got on the phone and said he 'didn't get to it yet, but was going to check now.' She asked if he could call her cell phone and not my step father, because he is a football coach and he was on the field for practice. Craig so not a problem. Well, Craig ends up calling my step father anyway and telling him the credit part was good to go, but in order to do this, it would be another 20-30 dollars a more a month. Well, on Saturday night when my father and I went, we left them a 500 dollar deposit with the information stating it would be the agreed price. I just checked my bank statement and they cashed my check, AFTER everything that happened. I would never ever tell my WORST enemy to do business with anyone from this dealership. They are liars and crooks. You do expect this to some degree with dealerships, but this is the WORST by far. The only reason i rated the price at 1 was because I did not want to have their average to be any higher. More