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Joe Heidt Motors
Ramsey, NJ
186 Reviews
This May, Joe Heidt Motors is celebrating it's 66th year in business, and to this day the store is family owned and operated (now in our third generation!)
At first glance, you might not think we are a business in operation since 1958 - we boast a fresh, state-of-the-industry renovation, with interactive displays, a clothing and accessory boutique, all servicing done on location (no separate service centers to try and find!) and all the amenities the 2024 customer would expect. Pro Tip: try the hot chocolate.
All of this is in place to support our award-winning customer service:
-Joe Heidt VW is one of only 4 Volkswagen stores in North America to be selected as a JD Power Dealer of Distinction for 2024, reflecting our commitment to customer service and transparency.
-Joe Heidt VW is a proud member of Volkswagen's exclusive "Wolfsburg Crest Club" since 2017, a membership based entirely on sales excellence and customer satisfaction.
-We are a Carfax Top-Rated dealer since 2019, and in 2024 we became the only store in the area to be recognized for our 5 consecutive years of excellence (come check out the trophies, and the custom case they had to make for us!)
-For the third year in a row, our own customers voted us 201 Magazine's "Best of Bergen" as Best Auto Dealership, which we are humbled by, and for 2024 our service department was also selected as a finalist among all private and franchised service departments in the county.
Come visit us today, and you will find out what separates us from the rest. We'll be glad to welcome you to our ever-growing family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
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Showing 186 reviews
April 30, 2023
Gary DeLalla was Awesome! We appreciate his professionalism and customer service since 2020. This is our 2nd vehicle from Joe Heidt VW in Ransey, NJ. Gary was so helpful in ex We appreciate his professionalism and customer service since 2020. This is our 2nd vehicle from Joe Heidt VW in Ransey, NJ. Gary was so helpful in explaining the features of the new vehicle. He takes his time with his customer and even helped us decide on a new Tiguan model. Thank you also to Finance Mgr. Jose Tavarez. He guided us through the paperwork quickly and explained everything to us. The service department is top notch. Very easy to set appointments and the reps always remined me of coupons available for any service we may need. Thank you to everyone. Hermes & Mimi Vargas. West New York, NJ. More
by Hermes & Mimi Vargas
Employees Worked With
Jose Tavarez, Gary DeLalla
April 24, 2023
Alfredo and everyone in this dealer was very friendly and nice. We highly Recommend him. nice. We highly Recommend him. More
by Ashley
April 20, 2023
I was blown away with how helpful, kind, and understanding the staff was. For the first time ever I was finally able to get a car I truly love. understanding the staff was. For the first time ever I was finally able to get a car I truly love. More
by Christine.rrr95
April 12, 2023
Very personalized and professional service. Appreciate the care that is given to my customer needs concerning the car and “deal“. Very pleased with this dealership. Appreciate the care that is given to my customer needs concerning the car and “deal“. Very pleased with this dealership. More
by Chris C
April 10, 2023
We had am amazing experience working with Gary Delalla. Car shopping can be so overwhelming and feel uncomfortable, even contentious sometimes. From the moment we walked in the door at Joe Heidt VW, we kne Car shopping can be so overwhelming and feel uncomfortable, even contentious sometimes. From the moment we walked in the door at Joe Heidt VW, we knew it was a totally different experience. They were all welcoming and easygoing. It was clear they wanted us to find what we liked and take our time - we were not rushed. Everything was reasonable and mature. 100% would go back and refer others there. I wish all transactions were this easy! More
by a.auerbachnu
Employees Worked With
Gary DeLalla
April 07, 2023
My experience was quick and easy! I would by another car from them in the future ! I would by another car from them in the future ! More
by Katie785
Employees Worked With
April 05, 2023
If you want the best dealer in the Tri-State Area look no further! Dylan will get you the best deal as possible, professional, straight to the point, courteous, and will get you in the right car that you wan further! Dylan will get you the best deal as possible, professional, straight to the point, courteous, and will get you in the right car that you want! More
by Willgiordano1
April 01, 2023
I worked with Sara Schlosser, from the Service Department of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating of Joe Heidt VW regarding my VW Passat and a car accident that I was involved in. She was a huge help from the start in corresponding, and advocating, between the insurance company, and a local auto body shop to get my car repaired correctly, and in a timely manner. Sara worked above and beyond her job title, and was very responsive throughout the entire repair process. Thank you, Sara. More
by Lucas
March 29, 2023
Alfredo Gonzalez was very helpful and accommodating. He explained the difference between different models and had tons of patience. Alfredo is very knowledgeable and explained all the features the car c He explained the difference between different models and had tons of patience. Alfredo is very knowledgeable and explained all the features the car came with. We look forward to working with him again when the lease comes to an end. More
by Samantha
