Joe Machens Nissan

Joe Machens Nissan
201 Nebraska Avenue
Columbia, Missouri 65203

Sales: (573) 443-1660
Service: (800) 651-1472
Parts: (800) 651-1472

Manufacturer: Nissan

Most Reviewed Employees
Travis Dometrorch Travis Dometrorch
Sales
James Williams James Williams
Internet Sales
Solomon Jefferson Solomon Jefferson
Sales
Scott Jennings Scott Jennings
Sales
Eric Highley Eric Highley
Internet Sales
Dan Do Dan Do
Sales
Bill Sheets Bill Sheets
Sales
Gary Eising Gary Eising
Commercial Vehicle Sales Manager
Bob Jacaway Bob Jacaway
General Manager
Dustin Gardner Dustin Gardner
Sales Manager
Need a New Car?

Dealership Amenities
One to One Rewards Dealer
NV Commerical Vehicle Dealer
Nissan & Infinity Lease Turn in Center
GT-R Certified Dealer
Customer Lounge Area
Shuttle Service
Free Coffee
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Vending Machines
After Hours Drop-Off
Cable TV
Drive-In Service
Free WiFi
Pet Friendly
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 5:30 PM

Tuesday: 7:00 AM - 5:30 PM

Wednesday: 7:00 AM - 5:30 PM

Thursday: 7:00 AM - 5:30 PM

Friday: 7:00 AM - 5:30 PM

Saturday: 7:30 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
61 Reviews
Joe Machens Nissan

Overall Score: 5 Star Rating4.9



About Joe Machens Nissan
Certified: Joe Machens Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Joe Machens Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Joe Machens Nissan
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available, over 500 new Nissan to choose from, at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.





fromGlory
5/17/2012 2:44:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: James Williams

My Review of Joe Machens Nissan:
The professionalism, courtesy and effeciency with which James Williams operated was above and beyond my expectations. Matthew McMahon initiated the sale, but was unable to be present the day I arrived. He referred me to James Williams, who was the best possible salesperson for me and my personality. He was patient and kind, inspite of my indecisiveness and gave me excellent guidance in selected a vehicle without coercing or coaxing me toward his way of thinking. James reflected my feelings, acknowledged my opinions and went out of his way to find just the right type of vehicle for my needs with many extras I hadn't even anticipated. Greg finished the deal off with the financial paperwork. He was very helpful, courteous and professional as well. I can't say enough possitive things about my experience.

I'd like to also note that I was a cosigner on my son's vehicle and worked with Matthew McMahon and Adam with that deal that was done with equal professionalism and courtesy.

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Roger Dixon
5/8/2012 10:27:50 PM

Overall Score: 2 Star Rating   1.5  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Joe Machens Nissan:
This is to inform you we are VERY DISSATISFIED CUSTOMERS! Our
family bought 2 trucks in 1 week and spent $70,000.00. Since buying our
trucks we have been yelled at, made fun of and treated like crap. The
last visit to your Nissan store your finance manager yelled at and
raised his voice at my husband, Roger Dixon, as we were leaving.Roger
said nothing to him. He got up to push me out of the office in my
wheelchair so we could get out of the office and the finance manager
started in on my husband. Before leaving the store we asked for him to
call you and he flat refused. While sitting outside in my wheelchair one
of your salesmen made a statement that I belonged in the chair. That was
totally uncalled for. There were several sales staff standing inside
pointing fingers at us and laughing at us. I do not know what they were
saying since there was a glass between us. Guess we were the butt of
their jokes. I tried calling you several times but was never able to
speak with you. Seems like my phone calls were not important enough for
you to answer. Then our son, Jeremy Dixon, has a bad rim and the tires
are splitting due to belts breaking. This is unacceptable! How did his
truck pass your inspection with the tires the way they are and the rim
bent? You did not pay for the rim, it was done under Warranty so there
was no money from you. He let you all know 1 week after he purchased it.
Jeremy offered to pay half the price of the tires and was told NO! Now
we feel you should pay 100% for the tires. He is also a disabled
veteran. I am now going to put the white paint on our truck telling
people NOT TO DEAL WITH JOE MACHENS PERIOD! Especially if you are a
veteran or are handicapped. You can contact MnM Auto Sales in Jefferson
City Missouri if you think I won't do it. They can tell you we will as
we have done it to them in the past. I'm also taking this to Facebook as
to how we have been treated by your COMPANY! We have tried to work with
you but I can see what we have heard is wrong. You don't try to work
with your customers and make things right. Your customer service leaves
a lot to be desired. The paint will remain on the truck until things are
made right. Stop and think how many people will see it at the VA
Hospital where we go for medical treatment. These tires being defective
could have caused our son to have a wreck and been hurt or even worse. This
should have been fix before it ever left your lot. Until this is made right
the paint and Facebook will stay on. Our son had to put out ($1400.00) for new tires
that should have been replace before the pick up was sold. If we don't hear from
you the paint will go on, then put on Facebook and this well be sent to the BBB.
You need to decide how you want to take care of this. You have no customer service.
If this is how you treat customer's after they spend $70,000 then you DO NOT NEED TO
BE IN BUSINESS!!
Roger and Joan Dixon
1-573-619-4501

PS. We do not want to be contacted by one of your people who just blow
smoke and have no intention on solving the problem. Looking forward to
hearing from you Mr. Gary Drewing. You said you would talk to any one who called
you, but you prove that not what you will do. So by Wednesday the 9th of may the
White paint will go on the pickups and I'll make sure I go by the TV station and
let them see it, and by anywhere they are set up. Then we have the VA Hospital.
Roger and Joan Dixon

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kyleman
5/6/2012 9:18:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mathew McMahon

My Review of Joe Machens Nissan:
This was about as painless experience as I could imagine for buying a new vehicle. Matt McMahon was an absolute pleasure to deal with; and I would recommend him to anyone. Everyone at the dealership was very friendly. And from a cleanliness standpoint; it was immaculate.

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Cpartridge
5/2/2012 9:29:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
Great service, I called Travis and told him what I wanted and was able to stop by after work the same day and get everything handled with no fuss!

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Chief_19_98
5/2/2012 8:12:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Josh Elder

My Review of Joe Machens Nissan:
Josh Elder was great to work with. My Wife & I went in to look for a new truck since we enjoy fishing. The vehicle we had at the time wasn't able to reach the places I like to go. The thing I liked the most about Josh was that he was straight forward & to the point. There wasn't hours and hours of back and forth negotiating which I appreciated. I told Josh what I would he willing to pay, and he went back and worked until he got the deal done. We drove off the lot with a brand new 2012 Nissan Frontier, and couldn't be happier with it.

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hershal12
5/1/2012 12:14:44 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
I give this dealership the rating I did because; they were extremly nice, helped me get the best deal, helped me find the vehicle I wanted, met all my needs, and went beyond my expectations. I am very satisfied with my purchase from Joe Machens and I was impressed with how friendly everyone was in the dealership. Travis is a very nice guy and helped me a lot with making my purchase. I have recommended Joe Machens to others looking for vehicles because I think they will have as great experience as I did.

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farm4fun
4/30/2012 1:41:32 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
Travis helped me purchase a car when I was needing a car. It was painless, quick, and the dealership worked to accomodiate our needs and time schedules.

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Firegirl2_1999
4/30/2012 2:28:29 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
I called Travis for a price on a vehicle and he hooked me up with an exceptional deal. I walked out with a Sentra in about an hour. He was great. Very friendly and easy to deal with. Any time I have a question he is very fast to get me an answer. Would deffinatly do business with him again. Thanks Travis.

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Soco2728
4/30/2012 12:18:19 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
Travis did an excellent job of helping us choose the right car as well as the right price. We are from Texas and bought our 2012 Nissan Sentra from him in Missouri. He did an exceptional job and went above and beyond to make sure we were happy and satisfied. Whenever we buy another car, we won't hesitate to call him. I would definitely recommend him without any hesitation to anyone looking for a dealer!

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jessiehammel
4/29/2012 11:32:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Travis Dometrorch

My Review of Joe Machens Nissan:
Travis was awesome! Made my first time car buying experience very pleasesnt! I would recommend anyone to go to Travis, first time buyer or not!

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