Joe Myers Ford

Joe Myers Ford responded

We're incredibly sorry to hear your truck's dashboard was cracked and rattled after your visit. We understand your frustration. Our Service Director, Aubrey Cook, is committed to resolving this issue for you. Please don't hesitate to contact him directly at Acook@joemyersford.com to discuss this situation further. We value your business and hope to regain your confidence.

Joe Myers Ford responded

We sincerely apologize for the disappointing experience you had. It sounds like there was a miscommunication regarding the availability of parts for your after-market accessories, and we understand your frustration, especially since you're on vacation. We agree, no one should have to spend valuable vacation time dealing with this. We take all customer concerns seriously and would love the opportunity to discuss this further with you and regain your trust. Our Service Director, Aubrey Cook, is committed to ensuring customer satisfaction. He can be reached directly at Acook@joemyersford.com. We hope Aubrey can hear the details of your experience and work towards a resolution. Thank you for bringing this to our attention. We look forward to hearing from you.

Lv2DiveNH responded

Hello, thanks for the reply. This was not a miscommunication by me with the parts person and the service contact. When I called to find info on parts availability, and installation/service., the whole conversation was on speaking phone. Others heard the conversation. In addition, I hate wasting my time, and I had limited time to have the installation completed. I talked with the parts person. I went the extra yard on insuring parts availability and scheduling an installation appointment. Both knew I was coming in on Wednesday to have the parts installed. What would have it taken for someone to call prior to me showing up for my appointment? My window has coming and gone. I leave for Odessa Monday morning. Even after discussing this with the service rep after my arrival, I wasn't impressed with the breath and depth of his knowledge to solve the problem. He didn't take the initiative to ask Parts when the parts would arrive. Rather, he said that we will call you when the parts arrive. The service rep was nice and wanted to help, rather being apologetic, then solving the problem. Overall, this was an Unacceptable response, given the circumstances.

Joe Myers Ford responded

That's great to hear! We appreciate you letting us know about your positive experience with our service department. We strive to make the process as fast and efficient as possible while still providing thorough and complete service.

Joe Myers Ford responded

Thank you for being a loyal customer for over 10 years! We truly appreciate your continued trust in our service department. It means a lot to hear that you've consistently been satisfied with the work we do. We're also thrilled that you have a terrific service advisor in Elaine Latham. Elaine works hard to ensure a positive experience for every customer, and it sounds like she's been exceeding expectations! We'll be sure to pass on your kind words to her. Thank you again for choosing Joe Meyers Ford. We look forward to seeing you again for your next service need!

Joe Myers Ford responded

Thank you for the fantastic review! We're thrilled to hear that our service advisors impressed you with their professionalism and knowledge. Having a team you can trust is important, and we appreciate you recognizing their expertise. We're always happy to assist you in the future, and we're glad to know you'll be returning to our service department. In the meantime, please don't hesitate to reach out to our service department if you have any questions or need to schedule your next appointment. Thank you again for choosing Joe Myers Ford!

Joe Myers Ford responded

Thank you for the review! We're happy to hear you experienced good and fast service from our client service advisors. We appreciate you noticing the recent renovations – we're always working to improve the dealership experience for our customers.

Joe Myers Ford responded

Thank you for taking the time to leave such a well-rounded review! We're thrilled that our staff impressed you with their professionalism, friendliness, and genuine care for your needs. At Joe Myers Ford, we strive to create a welcoming environment where our customers feel valued and supported throughout their car buying or service experience. It sounds like our team achieved that for you! We appreciate you recommending us for both purchasing a dream vehicle and for service needs. It means a lot to us that you trust us for the entire car ownership journey. Please don't hesitate to reach out to us if you have any questions or need anything in the future. We look forward to seeing you again!

Joe Myers Ford responded

Thank you for taking the time to leave a review! We're thrilled to hear that your service advisor, Dylan C, did a great job and that your service was completed as promised. At Joe Myers Ford, we pride ourselves on having knowledgeable service advisors who can answer your questions and keep you informed throughout the service process. We're also committed to completing repairs efficiently and within the time frame we provide. We're glad Dylan and our service team achieved that for you! Please don't hesitate to reach out to us if you have any questions or need anything in the future.

Joe Myers Ford responded

Thank you for the fantastic review of our service department! We're thrilled to hear that your experience, from pick-up to drop-off, was exceptional. Our team is dedicated to providing clear communication and keeping you updated throughout the service process, so we're glad they exceeded your expectations. We appreciate you trusting Joe Myers Ford with your vehicle's care. Please let us know if you have any questions in the future, or if there's anything else we can do for you.

Joe Myers Ford responded

We're so happy to hear you had a positive experience at our dealership! Thank you for recognizing Geo and Jason's friendly and helpful approach. It means a lot to us that they went the extra mile (or bent over backwards!) to find a deal that worked for you and the vehicle you were looking for. At Joe Myers Ford, we believe in putting our customers first and working hard to find solutions that meet their needs. We're glad Geo and Jason embodied that for you! Congratulations on your new car! We hope you enjoy it for many years to come. Please don't hesitate to reach out to Geo, Jason, or any of our team members if you have any questions or need anything in the future.