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John Eagle Acura

Houston, TX

2.0
704 Reviews

16015 Katy Freeway

Houston, TX

77094

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704 Reviews of John Eagle Acura

June 14, 2019

Maintenance Service Jackie York @ John Eagle was very helpful in scheduling, check me & keeping me informed while my car was being serviced. Work was done in a timely man More

by John G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie York
Jun 15, 2019 -

John Eagle Acura responded

John, thanks for your praise and mention of working with Jackie! We appreciate your 5-stars and look forward to your next visit. Best wishes!

June 12, 2019

Scheduled maintenance Good work but a bit expensive. Sometimes difficult to reach a live person at the service department by telephone to ask a question or get an update More

by Acurama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Jun 12, 2019 -

John Eagle Acura responded

Acurama, thanks for the praise! We appreciate you choosing John Eagle Acura for your service. Let us know when we may be able to assist you additionally. Thanks again! Best wishes!

June 07, 2019

Minor service Scott set me up at 4:00 pm but he wasn’t there, brady is my service rep who served my MDX, he step over to help me on this matter, I will gave him a t More

by Ming9975
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brady bob
Jun 07, 2019 -

John Eagle Acura responded

Ming9975, thanks for the 5-stars! We appreciate you choosing John Eagle Acura for your service. Let us know when we may be able to assist you additionally. Thanks again! Best wishes!

June 05, 2019

Very Pleased The staff here is very professional. This is easily this best experience I have had purchasing a vehicle. This dealership gets all of the best invento More

by KB0017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thom Chau, JaVon Martin
Jun 06, 2019 -

John Eagle Acura responded

KB0017, thank you for the kind note and mention of an excellent experience. We appreciate your note and tag of JaVon and Thom. See you next time! Thanks again.

May 31, 2019

Warranty work on noise from the front end The service team worked hard to identify and fix this rattling noise coming from underneath the front end of my Acura. It was all covered under warra More

by lk77094
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sheley, Jesus Montes
May 31, 2019 -

John Eagle Acura responded

LK77094, thank you for the kind note and mention of your recent service with us. We're pleased to hear that Jesus and Scott were able to assist you.

May 28, 2019

Worked for the customer My salesman Seydou Keita did a wonderful job working hard to satisfy all my needs. Sales manager worked with me to stay within my budget and finance w More

by Seaman706
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seydou Keita, Thom Chau
May 29, 2019 -

John Eagle Acura responded

Seaman706, thank you for the endorsement of your recent sales experience with Thom! We appreciate your note and look forward to serving you additionally moving forward. Thanks again!

May 28, 2019

Excellent job Excellent help from Scott Sheley.He is very friendly and helpful. He answered all my questions that I had. Keep up the good work Scott. More

by Heather
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Sheley
May 29, 2019 -

John Eagle Acura responded

Heather, we appreciate your endorsement of working with Scott in service. Thanks for sharing feedback and let us know when we may assist you next. Thanks again.

May 28, 2019

Exceptional service Scott Shelley always treats his clients with the honesty, thoroughness and respect! I appreciate his willingness to listen and offer advice regarding More

by Stacy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Shelley, Jesus Montes, John Eagle Acura
May 29, 2019 -

John Eagle Acura responded

Thank you, Stacy! We appreciate your praise and tag of Scott. Let us know when we may assist you additionally. Thanks again!

May 25, 2019

Excellent and Expeditious Service Had brought in 2006 Acura TL to have tire rotation done. Tested afterwards and found all 20 Lug Nuts were way too tight. I have a 4 point Lug Wrench a More

by thomas1909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Spencer
May 27, 2019 -

John Eagle Acura responded

Thomas1909, we appreciate your endorsement of your recent service with us. Thank you for taking the time to share and let us know when we may have the pleasure of assisting you next. Best wishes!

May 24, 2019

John eagle Acura in Houston Texas Be careful buying from John Eagle Acura. Theyre dishonest in theor pricing and especially if you finance the vehicle, they will MOST DEFINITELY change More

by Ajaja
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
TJ Morin, John Eagle Acura
May 27, 2019 -

John Eagle Acura responded

Ajaja, we apologize that you feel this way about your experience with us. We're passing your note along to our management for review and appreciate you sharing your concerns. If you'd like to reach out situation additionally, you can contact us at social1@johneagleacura.com. Thanks again for providing insight. Best wishes.

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