John Eagle Acura

Scheduled maintenance Good work but a bit expensive. Sometimes difficult to reach a live person at the service department by telephone to ask a question or get an update Good work but a bit expensive. Sometimes difficult to reach a live person at the service department by telephone to ask a question or get an update on my vehicle. Seems like they need to staff up. More

Minor service Scott set me up at 4:00 pm but he wasn’t there, brady is my service rep who served my MDX, he step over to help me on this matter, I will gave him a t Scott set me up at 4:00 pm but he wasn’t there, brady is my service rep who served my MDX, he step over to help me on this matter, I will gave him a thumb up on this case More

Very Pleased The staff here is very professional. This is easily this best experience I have had purchasing a vehicle. This dealership gets all of the best invento The staff here is very professional. This is easily this best experience I have had purchasing a vehicle. This dealership gets all of the best inventory. More

Warranty work on noise from the front end The service team worked hard to identify and fix this rattling noise coming from underneath the front end of my Acura. It was all covered under warra The service team worked hard to identify and fix this rattling noise coming from underneath the front end of my Acura. It was all covered under warranty and the service and professionalism was excellent in handling the issue. More

Worked for the customer My salesman Seydou Keita did a wonderful job working hard to satisfy all my needs. Sales manager worked with me to stay within my budget and finance w My salesman Seydou Keita did a wonderful job working hard to satisfy all my needs. Sales manager worked with me to stay within my budget and finance was informative and helpful. I recommend John Eagle Acura. More

Excellent job Excellent help from Scott Sheley.He is very friendly and helpful. He answered all my questions that I had. Keep up the good work Scott. Excellent help from Scott Sheley.He is very friendly and helpful. He answered all my questions that I had. Keep up the good work Scott. More

Exceptional service Scott Shelley always treats his clients with the honesty, thoroughness and respect! I appreciate his willingness to listen and offer advice regarding Scott Shelley always treats his clients with the honesty, thoroughness and respect! I appreciate his willingness to listen and offer advice regarding the service to my vehicle. More

Excellent and Expeditious Service Had brought in 2006 Acura TL to have tire rotation done. Tested afterwards and found all 20 Lug Nuts were way too tight. I have a 4 point Lug Wrench a Had brought in 2006 Acura TL to have tire rotation done. Tested afterwards and found all 20 Lug Nuts were way too tight. I have a 4 point Lug Wrench and it was necessary for me to STAND on the arm and use my full weight (175 LBS) to get the Lug Nuts to release so that I could tighten them to the correct Wheel Nut Torque with my Torque Wrench. This caused two of the arms on the Lug Wrench to bend thus ruining it. I discussed the matter with Eric Spencer and requested that the Dealership replace my damaged Lug Wrench. He not only replaced it, but replaced it with a top of the line Chrome Plated 4 point Metric Lug Wrench and very quickly. It is refreshing to find a business that clearly values its customers and is committed to providing 5 Star Service - they treated me the way I would have treated myself. More

John eagle Acura in Houston Texas Be careful buying from John Eagle Acura. Theyre dishonest in theor pricing and especially if you finance the vehicle, they will MOST DEFINITELY change Be careful buying from John Eagle Acura. Theyre dishonest in theor pricing and especially if you finance the vehicle, they will MOST DEFINITELY change your armotization. They will present you with a payment plan and ask you to sogn. That it's jist a "range" not actual figures. Then later they'll bring you some agreeable figures and ask you to sign if you agree. Later on in the finance office, after paying the nonrefundable deposit. You will be confronted with the 1st payment plan that you signed. Not the 2nd one whulich you actually consented to. It's a trick they use. More

I brought car in regarding taillights We have purchased 6 autos at this dealership and have dealt with the same salesman for most of them. We have also used the same service advisor for We have purchased 6 autos at this dealership and have dealt with the same salesman for most of them. We have also used the same service advisor for almost the entire time. These 2 facts vouch for how well we have been treated for over 20 years. More