John Eagle Acura

Excellent service You are treated with respect. The staff tell you how long they estimate to work on your car and try to finish before the estimated time. You are tre You are treated with respect. The staff tell you how long they estimate to work on your car and try to finish before the estimated time. You are treated with friendliness, respect and excellence. More

Flexible, reliable, and honest Jarrett does a great job finding a time when I need service for my Acura. He always can find a good time that works for my schedule and if needed, pro Jarrett does a great job finding a time when I need service for my Acura. He always can find a good time that works for my schedule and if needed, provides a loaner Acura so I can continue my work day while the car is being serviced (usually for oil changes). Highly recommend John Eagle Acura! More

2019 MDX Thom was great and very friendly, the sales man Ali was funny and did ok but he acted like we didn’t know what we were talking about when I brought fa Thom was great and very friendly, the sales man Ali was funny and did ok but he acted like we didn’t know what we were talking about when I brought facts up about the sale and our trade in. He was getting angry at the end when he figured out I knew what I was talking about and knew he wasn’t going to get over on me on the sale. For being the biggest dealer in the country I figured the negations would have been a lot simpler. More

Professional,courteous, time efficient I wanted a small used vehicle for a work commuter. I found it at John Eagle Accura. From the time I walked into the showroom I was met by a professio I wanted a small used vehicle for a work commuter. I found it at John Eagle Accura. From the time I walked into the showroom I was met by a professional and courteous salesman who didn’t try to high pressure me. The price was as advertised in Facebook Market and all business was straight forward. I would definitely deal with this dealership again given the chance. More

JaVon was just who we needed I came in with my wife to buy an Acura MDX. We have always been Honda lovers and wanted to extend the love to the luxury line. JaVon helped us make th I came in with my wife to buy an Acura MDX. We have always been Honda lovers and wanted to extend the love to the luxury line. JaVon helped us make that experience count. He never gave up and was helpful in navigating the selection and buying process. I truly recommend him to any buyer out there. More

Details lacking Finance department put the wrong vin number on my documentation. Fortunately the client (me) caught this even before I took possession of the car. Th Finance department put the wrong vin number on my documentation. Fortunately the client (me) caught this even before I took possession of the car. They did a nice job of putting on the window film. They failed to fill the car with gas as promised. Upon inspection of the vehicle, I found the trunk interior to be wet from the power washing they did. Had them go and dry it out. They had to go and hunt down the second key and manual why I waited. They had 2 days to prep this car. Why was none of this done before I arrived at the dealership? More

Fast easy and good service Working with Thuc Vu was easy and very pleasant. I highly recommend anyone looking for a car to use him. Thanks Thuc, I love my new Acura RDX! Working with Thuc Vu was easy and very pleasant. I highly recommend anyone looking for a car to use him. Thanks Thuc, I love my new Acura RDX! More

Service Department Just had my Acura serviced. Excellent Serice as always. I use Jackie York. He is very responsive always. He keeps me up to date on the status of my ve Just had my Acura serviced. Excellent Serice as always. I use Jackie York. He is very responsive always. He keeps me up to date on the status of my vehicle. I like the new text feature on the device updates too. More

Class A. Customer Service! I went into John Eagle Acura to purchase a Vehicle. The entire experience was phenomenal. Seydou the Salesman and Edgar the finance Manager handled th I went into John Eagle Acura to purchase a Vehicle. The entire experience was phenomenal. Seydou the Salesman and Edgar the finance Manager handled the entire experience exceptional. I will be a lifetime customer and refer my friends and family to John Eagle Acura. More

Poor Service and no accountability The initial car buying was very predictable with the tactics used. I bought a new car that had around 5000 miles on the car. What I give them this ra The initial car buying was very predictable with the tactics used. I bought a new car that had around 5000 miles on the car. What I give them this rating for is when I bought the car I was told they would come and pick me up so I could purchase the car. I told Ali that I could not pick up the car on this particular day and he offered me a coupon on Lyft which turned out be a discount. I told Ali that I needed a ride or they would have to wait until Monday. Ali offered me a ride so I agreed but my time was limited. I live up north so I agreed to meet them at a location that was about half way (my wife dropped me off on her way to her appointment). Ali said he would meet me at a particular time. He arrived over 2 1/2 hours after the time that was agreed upon. Obviously I was very upset about the excuses and lies I was told why he was late. When I arrived at the car dealer I was very upset and spoke to Jamaar. His response was a shoulder shrug and I am sorry. I was pressed for time and I needed to get to work so I did not follow up at that time. I followed up with German who was going to look into this situation. I was told German would call me back but never did. I followed up with a phone call to the store manager who told me he would take care of me if I needed anything but was not willing to do anything about the situation. I have bought several cars in my lifetime and I would have to say this is my worst experience buying a car. If there was a silver lining in this experience I would have to say that Rita was extremely helpful resolving a plate issue. I wish the other staff that I dealt with at John Eagle were more like Rita. She went above and beyond assisting me with the plate issue. More