John Hiester Chevrolet - Service Center

Excellent customer service. Upon entering, I was promptly greeted and assisted. Belinda demonstrated exceptional professionalism and kept me updated throughout the entire proces Upon entering, I was promptly greeted and assisted. Belinda demonstrated exceptional professionalism and kept me updated throughout the entire process. More

The service department has great communication and keeps you up to date on your vehicle you up to date on your vehicle More

Excellent service! !! I travel a little farther to the one in Fuquay Varina because of the professional service and they take care of my car! !! I travel a little farther to the one in Fuquay Varina because of the professional service and they take care of my car! More

Service was good, however we just recently purchased this vehicle at the Lillington dealership <5 weeks ago and sensors went out and had to replace at our expense/$200 deductible. Very disappointing to say t vehicle at the Lillington dealership <5 weeks ago and sensors went out and had to replace at our expense/$200 deductible. Very disappointing to say the least. We feel a bit taken advantage of. More

Emily Wahlberg was great two work with. She made getting our vehicle in for service easy. She made getting our vehicle in for service easy. More

I feel confident when I take my trucks to Hiester they will be repaired properly. Hiester technicians and service employees are great to work with and keep my vehicles running smoothly. I keep coming back will be repaired properly. Hiester technicians and service employees are great to work with and keep my vehicles running smoothly. I keep coming back because I trust them to get the repairs and maintenance done properly so I can have confidence my vehicles will continue to run well. More

Just a simple word of caution if you intend to do business with this dealership, I purchased a new Equinox in 2020. Less than 18 months later the fuel pump goes out. Still under warranty so they fix business with this dealership, I purchased a new Equinox in 2020. Less than 18 months later the fuel pump goes out. Still under warranty so they fix it. This should have been a sign to sell the vehicle. Fast forward to Sunday and the car breaks down. I have it towed to the dealership and find out it is the fuel pump once again. The dealership says it has been over two years since the last repair so I must pay in full. Also, they tell me I need to replace the cabin and engine air filter without checking to see that new ones were recently put in. I question them and they play dumb. Anyway, reached out to GM directly and waiting for them to review my case. Do not believe the tv ads, this place is as shady as they come. More

I had an appointment @ 9am to have my transmission fluid changed out. I arrived about 8:50. I was told the cost of the fluid change was around $250. At 11am I checked to see why my car wasn't done. She said changed out. I arrived about 8:50. I was told the cost of the fluid change was around $250. At 11am I checked to see why my car wasn't done. She said that she was waiting on tech for the papers. She called me over to the cashier at 11:35. I don't understand why a transmission fluid change would take over 2.5 hours. I was thinking that the tech may have started the change out at 11am. If someone would have told me about the 2.5 hrs, I would have dropped the car off. More

The dealership was quick and efficient and cheaper that where I normally take it. Will come back where I normally take it. Will come back More

Called Hiester Chevy about an almost dead battery. They were able to fit me in on Black Friday and valet service was available. The valet was on time, the battery had one dead cell and was replaced. They were able to fit me in on Black Friday and valet service was available. The valet was on time, the battery had one dead cell and was replaced. A reasonable cost for this visit, and the valet service returned my car in a few hours. More