On 6/26/2026 around 5:30pm, I visited Capital Chevrolet - mgaines570
On 6/26/2026 around 5:30pm, I visited Capital Chevrolet to see a 2020 BMW 740i listed for $26,799, stock #9C05525B, dealer fees included, listed on Autotrader. I was quickly greeted by Brandon Gonzales, who was friendly and quickly showed me the vehicle, which was just traded on a Corvette and not reconditioned.
I expressed interest in purchasing the vehicle. I’ve already driven them, and was ready to buy it outright, but needed to see if it fit in my garage. He explained that it wasn’t ready for me to drive, but I could do all of the paperwork upfront. When it was ready in a couple of days, I could test drive and if I like it, could just take it quickly. I agreed, and he wanted to talk numbers. I said that I would agree to purchase it for what it was listed for on Autotrader, and to verify that the cost was all in with dealer fees. This is where it takes a turn.
He took my phone and left for a few minutes to show his manager. He came back with some made up xx story about how he doesn’t know how the Autotrader ad came to be, that he doesn’t know where that pricing came from, and implied that the pricing wasn’t from their team. I told him that you have to pay for an Autotrader ad, so they had to have made it, it doesn’t appear out of thin air. Basically, they said they wouldn’t agree to the price that they advertised the car for, so I left.
I understand mistakes happen, but to lie to my face and insult my intelligence is just poor salesmanship, and if they’re willing to lie about making an honest mistake, how can you trust this dealership to do the right thing for the customer? I would have been willing to work with them on price if Brandon had the integrity to admit a mistake, but he lacked the character to do what’s right.
Here’s a screenshot of the pricing - even though they claim to not have made the ad, I guarantee it magically will be updated within the next hour.
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