John Hiester Chevrolet - Service Center

They did a great job and were very accommodating. I’ll definitely be back there in the future. I’ll definitely be back there in the future. More

I’m Graces brother. I came to the repair desk looking for a new ignition key for my ‘68 Corvette. They asked me to go to parts. They don’t have keys for that year I came to the repair desk looking for a new ignition key for my ‘68 Corvette. They asked me to go to parts. They don’t have keys for that year - decided to ask about an oil change. The service desk said about an hour wait, but didn’t take that long. The computer system had trouble wit a car this old, but the Rep was very polite , apologetic - great service More

We’ve always had a great service experience here on our 2018 GMC Yukon XL. Most recently they took care of a battery warranty issue. The battery they installed died after 3 year but had a 55 month warranty 2018 GMC Yukon XL. Most recently they took care of a battery warranty issue. The battery they installed died after 3 year but had a 55 month warranty. Not only did they give me a new one, but after setting expectation that I would pay for installation, surprised me by honestly revealing installation is also covered. I haven’t bought a vehicle here but would in the future. Car dealership reviews are probably similar restaurant reviews now. Happy people don’t review just keep going back, and unhappy people get a kick out of unfair reviews over the smallest thing. For example, love the car, service is great, but when I stopped by to see if they could check my car because check engine light is on, they said I need to make an appointment! 2 stars More

A very good experience. In and out in a hair over 1 hour from appointment time. Would highly recommend their service department In and out in a hair over 1 hour from appointment time. Would highly recommend their service department More

Always had great service when needed! Staff is very friendly and accommodating! Great location which is near our subdivision. Would recommend them to anyone!! Staff is very friendly and accommodating! Great location which is near our subdivision. Would recommend them to anyone!! More

The employee was helpful. Excellent service. I would recommend family and friends I would come back at all time. Excellent service. I would recommend family and friends I would come back at all time. More

Quick, fast and friendly service. I enjoyed popcorn and hot chocolate. The price was better than off-brand shops for the oil change. I enjoyed popcorn and hot chocolate. The price was better than off-brand shops for the oil change. More

Very professional, great people. Figured that was enough but I have to write fithteen words. Figured that was enough but I have to write fithteen words. More

Normal maintenance visit. Oil change and tire rotation. Service Advisor Julia Gomez made sure all my concerns were addressed to my complete satisfaction. Customer service like Oil change and tire rotation. Service Advisor Julia Gomez made sure all my concerns were addressed to my complete satisfaction. Customer service like this is what makes John Hiester my dealership for life. More

Service department failed to provide the basic services I requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed requested. I called, told the service tech I needed 4 new tires for my company vehicle and also a new key fob. Service tech verified the VIN, listed back the tires needed and assured me the tires and key fob would ready for me when I brought the vehicle in 3 days later. Brought the vehicle in, 4 hours later sitting in the service area another service tech now tells me they only have 3 tires and they will have to reschedule a different time for me to come back. Service tech said they took the vehicle to “see if I needed new tires”, said yes I do! I never asked to have the tires checked, I scheduled the appointment to purchase all new tires. I received 4 text message reminders of the appointment prior t coming in. At no time did any of the texts say the tires were not available nor did anyone inform me personally when I came in. Instead I sat there for 4 hours missing VALUABLE time off of my work for nothing. This also means I now have to take more of my valuable time off next week. What should have been a very simple process has now become a big inconvenience for me and my company. More