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John Hiester Chevrolet - Service Center

Fuquay-Varina, NC

4.3
189 Reviews

189 Reviews of John Hiester Chevrolet - Service Center

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December 31, 2023

Dealership was thorough and professional with the maintenance work done on My Chevrolet Silverado truck More

by Dkrattie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Jan 03, 2024 -

John Hiester Chevrolet responded

Thank you for your kind words. We feel our service department is what makes John Hiester Chevrolet special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. The John Hiester Chevrolet Team

December 27, 2023

The quality and service were great. The price was extremely fair too! Staff was very friendly and welcoming. I highly recommend trying Hiester for service work. More

by Tree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn, Digital Airstrike
Report | Print
Dec 29, 2023 -

John Hiester Chevrolet responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our customer service. Please feel free to contact us or stop by for a visit if you need any assistance. The John Hiester Chevrolet Team

December 26, 2023

Hiester Chevrolet takes great care of their customers and provides quality service for my Tahoe. More

by rp1493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Dec 28, 2023 -

John Hiester Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. The John Hiester Chevrolet Team

December 25, 2023

JHC has very friendly and knowledgeable staff. In purchasing my car and servicing my car, they always take great care of me. More

by Msjill513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 27, 2023 -

John Hiester Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. The John Hiester Chevrolet Team

December 06, 2023

Everyone is so friendly and helpful. Great service department! Thank you for all you do! More

by 59barbac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Dec 07, 2023 -

John Hiester Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! The John Hiester Chevrolet Team

November 14, 2023

Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.34 More

by Dav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital Airstrike
Report | Print
Nov 14, 2023 -

Dav responded

John Hiester Chevrolet Nov 14, 2023 Dav Beware I am a repeat customer of both buying trucks and service.Today was a game changer for me.I now a little about Chevys.I immediately knew the quote of 6500 for a transmission was grossly of target.3400.00 over several other shops who offered a few other things I asked to be done. THERE TOTAL WAS 10 GRAND FOR A 2012 Z1.I got most of the stuff they were over pricing alot less also Beware ill never go back

Nov 16, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to leave us your review, Dav. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team

October 26, 2023

Good communication and service. Proud supporter of the Wolfpack. I would highly recommend this dealership More

by Greg.Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Oct 27, 2023 -

John Hiester Chevrolet responded

We really appreciate the kind recommendation, Greg. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! The John Hiester Chevrolet Team

October 11, 2023

I was please with the service at Hiester Chevrolet. The advisors were nice and the got me in and out in about an hour. More

by LH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisors and attendants
Report | Print
Oct 12, 2023 -

John Hiester Chevrolet responded

Thank you for your kind words. We feel our service department is what makes John Hiester Chevrolet of Fuquay Varina special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. The John Hiester Chevrolet Team

October 06, 2023

They are not thorough in checking my car on 3 separate occasions. I have to keep pointing out to them things they should know and reminding them of things I’ve asked them to check. Communication is not go More

by C8 Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael in service
Report | Print
Oct 06, 2023 -

C8 Owner responded

Poor communication from the service department communication from the service department. They are not thorough in checking your car. You have to tell them and then remind them what you wanted them to do and what they were supposed to be checking as well. They tell you that a problem is fixed and then you get home and you’re still having a problem..

Oct 09, 2023 -

John Hiester Chevrolet responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. We would appreciate hearing more about this issue so that we may work together to make amends. Please contact us at your earliest convenience. We hope to hear from you soon. The John Hiester Chevrolet Team

October 02, 2023

John and staff are excellent. I would recommend dealing with them for all auto needs. Their service department is top notch as well. More

by Jonathan Durham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital Airstrike
Report | Print
Oct 05, 2023 -

John Hiester Chevrolet responded

Wow, your kind words took our breath away, Jonathan! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. The John Hiester Chevrolet Team

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