We bought a used 2004 Honda Pilot from John Hinderer Honda of Heath, Ohio a couple of monthes ago and it was time
for the first oil change.
My wife took the Honda Pilot in to have the oil change done, fully expecting to pay the price on the coupon we had.
We didn't realize that we were to have a free oil change for buying the used Pilot there. She was informed of that and the service was
being done when she was told of a problem with the oil drain plug. The service manager ( Jason Culver) told her that since we had bought the Pilot there, he would talk to the manager and try to set things right. The manager (Joe Bertke) gave permission to replace the oil pan since the oil drain plug could not be fixed. This was all done at no cost to us.
We were and are extremely pleased with the service and above all, honesty by John Hinderer Honda at Heath, OH.
not sure, customer invoice written by Jason Culver
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