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John Thornton Buick GMC - Service Center

Carrollton, GA

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233 Reviews

233 Reviews of John Thornton Buick GMC - Service Center

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February 13, 2021

My experience was good and has been for at least 25 years, still very pleased! I will continue to purchase my vehicles at this location and have them serviced there as well. They have earned my trust. More

by Wilda Faye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond, Steven Packard
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! We appreciate your trust and hope that we can continue to assist you for many more years!

February 12, 2021

The service department always treats me right. They tell you like it is and never try to sell you untruth. I recommend them to anyone. More

by JASON.W.BROWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is there to help keep your vehicle running smooth and we are happy to assist.

February 12, 2021

Great customer service and the techs are great. They really work with you to understand what your concerns are. It took several visits but they seem to have found the problem More

by joecogdill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

We are so glad that we could work with you to get your concerns resolved. Thank you!

February 12, 2021

The staff at John Thornton Buick GMC are very curtious and professional. They got my car in and out quickly. I definitely recommend having your car serviced here. Ty More

by drussell5669
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is happy to help.

February 11, 2021

As usual everything went smoothly. I am grateful for the phone call reminding me that I needed to come in for service. Thank you all. More

by Pamela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help and appreciate your continued business.

February 11, 2021

Good people trying hard to service their customers. Knowledgeable courteous easy to get along with. Service department personnel very professional. Certainly will return to dealership for future needs More

by tedcrews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are glad that our team could help and look forward to doing so more in the future.

February 09, 2021

Steven helped me get right in due to my being late for my appointment. He explained what in addition to my requested service was required, and the cost for doing so. I was treated in a courteous and professi More

by JTGILBERT2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Fordham, Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

We are so glad that Steven could assist you with keeping your vehicle well maintained and on the road. Thank you for your review!

February 06, 2021

Very pleased with the service today just dropped in with no appointment for a screw in my front tire they were very polite and more than willing to fix my truck and I was on my way. More

by tim dyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Conner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to help keep you on the road.

February 04, 2021

I think this dealership is slightly above average. The staff seem nice but no one seems to want to go above and beyond. I bought a brand new Buick and I bring it to the dealership to get the BEST care f More

by just4shyanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steven Packard
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you for your feedback. We always appreciate the opportunity to improve as a team and dealership.

February 04, 2021

Got there a little early but, still took us in. Got done in a timely manner. Did very good job. I'm very satisfied with the service on the truck More

by windomsalt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 13, 2021 -

John Thornton Buick GMC responded

Thank you! We are happy to assist.

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