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John Thornton Buick GMC - Service Center

Carrollton, GA

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232 Reviews

232 Reviews of John Thornton Buick GMC - Service Center

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February 15, 2024

Great people! Great customer service! They always go above and beyond to take care of their customers. More

by Matt P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2023

I have been using this dealership since buying my first Cadillac from them in 2014. I have never had any issues or problems with any of my visits. They are very professional and detailed in their service a More

by howbev1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2021

The most amazing experience! Omg! Wow! Wow! Wow! If you need anything done bring your unit here! Nobody better! Thank you so much for helping me for such a great experience and great price!!!!!!! Wow! Y’al More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Tanya, Steven, Shane, Shane Hammond, Steven Packard
Mar 05, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help.

February 27, 2021

Accessory installation no problems. Everything went smoothly. Everyone was very nice stopping to ask if I wanted water or anything. Very pleasant experience. Would recommend highly More

by DENNIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Mar 01, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are so glad our team could provide a pleasant experience. Hope you are enjoying the new accessory.

February 25, 2021

Great dealership always friendly and willing to take time with you. Prices are what they tell you up front. I will continue to do business with this dealership. More

by byersc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Mar 01, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is always happy to help.

February 20, 2021

Great service! We have had nothing but excellent service for the past three years! Customer service is awesome! Friendly staff and smiling faces every time we come in! Thank You! More

by mistyj770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you for your review! Our service team is always happy to assist with any maintenance and repair needs.

February 18, 2021

I love this dealership as they have great people in sales and service. They take care of all of my car needs. These last words are to take care of your 25 word minimum More

by ROWE9952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you for your review. We are glad that our team is able to assist you with all of your vehicle needs.

February 14, 2021

Always in and out very quick. The team seems very honest and friendly. And when I compared rates for a new transmission, JT GMC actually had the best price as well as best value. More

by Jwhite1455
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanya Byers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hammond, Steven Packard
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! Our service team is always happy to assist with your repair needs.

February 13, 2021

Nice people. Work was done correctly & in a timely manner. Do da do da do da do da do da do da do da Thanks More

by Jdavis88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you for your review! We are happy to help.

February 13, 2021

My experience was good and has been for at least 25 years, still very pleased! I will continue to purchase my vehicles at this location and have them serviced there as well. They have earned my trust. More

by Wilda Faye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane Hammond, Steven Packard
Feb 20, 2021 -

John Thornton Buick GMC responded

Thank you! We appreciate your trust and hope that we can continue to assist you for many more years!

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