Johnson Auto Plaza, Inc.

Poor service Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my Brought my truck in for an issue with the alignment. I told them I tried to get the truck aligned at another reputable tire store. The store said my tie rod was popping. Obviously a problem. I had the tire store show me, it was obvious to me. When I brought my truck to Johnson Auto Plaza, they told me my tie rods we within spec. I called xx and fought with them for 4 days to replace the tie rod and align my truck. The only reasonable person was Tom the service manager. My tie rod was eventually replaced under my warranty. Customers should not have to deal with this type of service. I purchased a factory warranty and I expect my truck to stay in good working order. I should not have to argue with a service manager in order for my truck to be fixed under my factory warranty. I don't know if this is Chrysler or the dealer but I will take my business elsewhere to find out. More

Missing and broken detail Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the wi Purchased our car here in 2009 and was not happy. Recently we returned to have the car detailed. We had to bring to the staffs attention that the windshield, dash and visors were not clean. It was as though we were asking them to do something not included in a car detail. A few days later when it snowed, we could not find the window scrapers! We brought it to their attention at which point they quickly returned our two scrappers. But... they were not ours! 2 weeks later we are still waiting to get our scrappers back as promised by the staff. To top it all off, while searching for the window scrapers, we found the parts that the detail staff broke off during the detail. They conveniently hide them in one of the storage cubbies. Johnson Auto Plaza staff graciously offered to order and install the broken parts. 1 weeks later we are still waiting for the parts to arrive. More

Rude and unprofessional sales staff I have been thinking to purchase a muscle car for months , and we decided to go this dealer since we had done previous business by taking our vehicles I have been thinking to purchase a muscle car for months , and we decided to go this dealer since we had done previous business by taking our vehicles for service. First time on the Dodge side, we couldn't find available parking for customers. Walked in and we were not acknowledge for a while, finally this person approached us to ask if we need it help, without even introducing himself. We told him that we wanted to test drive the Challenger, his response was " what car do you drive ?" that was a question that I never had before done by a dealer, and we had purchased several brand new cars. I told him that does not matter. He responded " Oh you want to do a Joy ride ?, we didn't think any of it, and we said "sure". Then he said that they "don't do joy rides", We paused for his statement of a "joy ride". We restated that wanted to test drive the car and see the different options available on my budget. He went on to scold us about "joy rides" and that they do not do them. We left very upset , and decided to call the Dealer Manager, because I've never been told that by a dealer before. So the Manager said that they avoid to do test drives because they can't sell a car with too many miles. I'm not sure how you can wisely buy a car without test driving it nor does anyone buy every car they test drive. My thought was what Dodge Brand would said about his statement, this dealer chooses money over building a relationship with his customers over few bucks. Ownership should then allocate few cars for test drives if they are so concern about it, they don't care about the business, just the money that they can get from it. They lost my business and anyone else that i can tell about me experience.. More