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Johnson Lexus Of Raleigh

Raleigh, NC

4.8
2,397 Reviews

5839 Capital Blvd.

Raleigh, NC

27616

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Showing 2,397 reviews

July 14, 2026

Johnson Lexus of Raleigh service department does an excellent job. My service Rep, Andreas and his team NEVER disappoints. More

by kthorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas, Shavar Shuttle driver , Zack Gray
Jul 14, 2026 -

Johnson Lexus Of Raleigh responded

We love hearing from our customers and are so happy to hear that Andreas and his team never disappoint! Thank you for choosing Johnson Lexus of Raleigh Service Center!

July 09, 2026

,As always, service was excellent . Waiting area great. Prompt service. Quality service. Quality work. Friendly More

by gmcgowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ingram II
Jul 09, 2026 -

Johnson Lexus Of Raleigh responded

Thank you for sharing your feedback about our service and waiting area! We wish you safe travels from all of us at Johnson Lexus of Raleigh!

June 28, 2026

My salesman was very nice and helpful. Great customer service. Everyone was very nice and helpful. More

by cooperdaly1285
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louay Cheikhali
Jun 29, 2026 -

Johnson Lexus Of Raleigh responded

We are so happy that our Johnson Lexus of Raleigh team delivered an excellent experience. Thank you, Cooper!

June 24, 2026

Amazing customer Service, fast response about my car issues, very attentive with customers, the courtesy vehicle is a Great touch. More

by noradelaflor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Crisostomo
Jun 26, 2026 -

Johnson Lexus Of Raleigh responded

We’re delighted to hear our Service Team has been attentive, efficient, and helpful, Nora. Thanks for putting your confidence in the team here at Johnson Lexus of Raleigh. Safe travels!

June 17, 2026

Prompt check in. Service performed in a timely manner. Service agent Javier Morin kept me well informed about the status of the work being done and made check out ve More

by Loy Ab 98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Morin, Bill Ingram II
Jun 17, 2026 -

Johnson Lexus Of Raleigh responded

Thank you for sharing your five-star review of Javier and the team! We hope to welcome you back to Johnson Lexus of Raleigh for all of your future auto needs. Safe travels!

June 17, 2026

All staff is very polite. Love video of work being done and complimentary car was More

by Peyton1park
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis
Jun 17, 2026 -

Johnson Lexus Of Raleigh responded

Here at Johnson Lexus of Raleigh, we always value and appreciate our customers' feedback. Thank you, Peyton!

June 13, 2026

Tonya was very rude and unprofessional on the phone. Something has to be done about this behavior. Her tone, lack of respect, and meanness turns people off. There is also a lot of disrespect towards the More

by Imjustava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tonya, John
Jun 15, 2026 -

Johnson Lexus Of Raleigh responded

Thank you for bringing this to our attention. We apologize for the negative experience you had with us and we would like the opportunity to address this feedback further. At your earliest convenience, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com and we will connect you directly with upper management.

June 13, 2026

An excellent visit as usual. the staff are very friendly. The video report is very useful . More

by Amb
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ingram II
Jun 15, 2026 -

Johnson Lexus Of Raleigh responded

Amb, thank you for the great review. We look forward to seeing you again at Johnson Lexus of Raleigh!

June 13, 2026

I’ve been dealing with Lexus Raleigh for many years. The service is excellent! Andreas is so personal and I depend on him for service information.. And I’m fortunate to live close to this dealship. A w More

by annake203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas P
Jun 15, 2026 -

Johnson Lexus Of Raleigh responded

We are so grateful to have you as a loyal customer! Thank you for trusting our team, and Andreas in particular. We look forward to seeing you at Johnson Lexus of Raleigh for many years to come, Anna!

May 30, 2026

Great place to take your car. Great service. They take care of you and take videos of your car so you can see what the issues are. Nice touch.!! More

by cindy.banks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Ingram II
Jun 01, 2026 -

Johnson Lexus Of Raleigh responded

Cindy, seeing your feedback made our day! We're so glad you enjoyed the transparency we provide here at Johnson Lexus of Raleigh. We truly appreciate your support!

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