
Johnstons Subaru
Middletown, NY
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120 Reviews of Johnstons Subaru
XV Crosstrek 2014 Certified Used Roger Homer was my salesman; excellent, no pressure whatsoever. I am 2 weeks in to my purchase of a Certified Used 2014 XV Crosstrek. There were plent Roger Homer was my salesman; excellent, no pressure whatsoever. I am 2 weeks in to my purchase of a Certified Used 2014 XV Crosstrek. There were plenty of cars to choose from and I'm extremely happy with this one. More
Worst Customer Service This dealer has the worst customer service. No one picks up the phone to schedule appointment. They do not return the phone calls. The staff has alway This dealer has the worst customer service. No one picks up the phone to schedule appointment. They do not return the phone calls. The staff has always some excuse for poor customer service. There are instances of overcharging for the repairs. More
We are completely satisfied! We are very satisfied with Patrick Umphries and the staff at Johnstons Subaru. We were very pleased with the way Patrick not only made our experience We are very satisfied with Patrick Umphries and the staff at Johnstons Subaru. We were very pleased with the way Patrick not only made our experience a positive one but most importantly, how knowledgeable he was in sharing pertinent information about the cars test driven. Above all else, his patience was of utmost importance to us...we never felt rushed and once we determined we found the right fit, he was there answer all of our questions and prepare the purchasing process. Thanks so much Patrick and Staff...so far we are very satisfied and loving our first Subaru. More
Service is Beyond poor !!!!! Had my 2016 Forester towed in with an engine knock, 4 weeks later still no progress in the fix and no phone calls with any updates from the Johnstons Had my 2016 Forester towed in with an engine knock, 4 weeks later still no progress in the fix and no phone calls with any updates from the Johnstons Subaru. If there was a way to give them 1/4 star I wood. Also they would only offer me a replacement car for one week, I had to have Subaru corp. to get involved to cover the rental car. Sad but true, Don't go there !!!! More
I love my Subaru from Johnstons Subaru!!! Patrick umphries was the best! He was very knowledgeable, as well as helpful! This is our first Subaru, and we couldn't be happier! We are no longer " Patrick umphries was the best! He was very knowledgeable, as well as helpful! This is our first Subaru, and we couldn't be happier! We are no longer "Honda" people, we will be a loyal Subaru family from this point on. Ray C. In finance was also wonderful. The team effort between Patrick and Ray exceeded our expectations, the two made the entire process of purchasing our crosstrek pure joy! Wonderful dealership, wonderful staff... would highly recommend!!! More
very helpful, friendly staff with excellent customer service As above as already stated No need to repeat what was already stated. Found out some of staff were my neighbors so felt personal touch As above as already stated No need to repeat what was already stated. Found out some of staff were my neighbors so felt personal touch More
Very pleased!! 100% top-rate service at Johnstons Subaru! Tony went above & beyond with getting me a great deal, the entire process was both pleasant & enjoyable. I 100% top-rate service at Johnstons Subaru! Tony went above & beyond with getting me a great deal, the entire process was both pleasant & enjoyable. I recommend this dealership to anyone who wants to have buying a car a happy, stress-free experience! More
Very knowledgeable and relatable staff I enjoyed my purchasing experience at Johnstons Subaru. Other dealerships I have been to, I have been treated like a prospective sale. Or like they di I enjoyed my purchasing experience at Johnstons Subaru. Other dealerships I have been to, I have been treated like a prospective sale. Or like they didn't think I was going to buy a car and so they didn't want to waste their time on me. Dan, the sales person, was not only knowledgeable, but also drove the same model car I was looking at, so was able to give me information based on his personal experiences. Karen, from the Finance Dept, was also very helpful and knowledgeable. This is my 4th Subaru, my second from this dealership. I would highly recommend both the sales and service department. More
Very good & helpful! Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. E Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. Everyone was very courteous to me. Overall it was a Great experience. I recommend everyone to come in!! More
Bait and Switch Terrible Experience. We were told we would be driving off with our new 2017 Crosstrek Premium same day, last minute they tell us we have to wait anoth Terrible Experience. We were told we would be driving off with our new 2017 Crosstrek Premium same day, last minute they tell us we have to wait another day. Agreed upon Leasing for $299 a month, AJ assured me that nothing would change and all we had to do was come pick it up tomorrow. Next day, my wife gets a call on her cellphone while at work (they barley spoke with her the whole time, I was the one making the decisions for us because I work in Finance, and they knew to call me directly) saying the car is ready but it would be $340 due to some other factors they were not aware of. Once my wife told me this I called back immediately and was told he entered a meeting and he would call back. after another 2 hours I called back again and AJ could not give me any reason as to why the price jumped up so much, but he said he couldn't do anything about it. Told them to cancel everything and that I would be taking my business elsewhere. Went to Ramsey Subaru in New Jersey, they gave us everything we were promised the first time. I WILL NEVER REFER ANYONE TO JOHNSTONS. BUYER BEWARE!!!!!!!!! More