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Johnstons Subaru

Middletown, NY

4.6
124 Reviews

3480 US-6

Middletown, NY

10940

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124 Reviews of Johnstons Subaru

June 03, 2025

I had a recurring issue with rear latch. Dealership did everything imaginable to solve the issue. Dan, Don and Ali were all professional and courtesous. More

by linda.kleinman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
May 31, 2025

I was treated professionally from the moment I arrived at service bay. I was directed to Tanya who wrote down my concerns. I was provided a loaner car as promised. Don arranged the lo a new for me and made More

by Doc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya
Jun 02, 2025 -

Johnstons Subaru responded

Doc, we're delighted to hear that Tanya and Don provided you with a professional experience at Johnstons Subaru. It's great to know your car's performance has improved! Thanks for sharing your feedback.

May 30, 2025

Always professional. Services explained and options are never pushed. Courteous staff. Making online appointments is easy and workable around my schedule. More

by kathibayer2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Purvis
May 30, 2025 -

Johnstons Subaru responded

Kathi, we're delighted to hear that our team at Johnstons Subaru provided you with professional and courteous service. It's great to know the online appointment system is convenient for you! Thanks for sharing your experience!

May 30, 2025

This is my fourth Subaru from Johnstons. All services on the vehicles have also been done there. I have never had a bad experience and always leave there satisfied and confident the work wa More

by bonfire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
Jun 02, 2025 -

Johnstons Subaru responded

Thank you for your continued trust in Johnstons Subaru! We're delighted to hear that each experience has been positive, and our team has consistently met your expectations. We look forward to serving you again in the future!

May 28, 2025

I didn’t have an appointment for fixing a leaking tire but they took me in. When all was said and done I needed 4 new tires and they gave me loaner car. The job could not be completed the same day but had More

by Veron2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary
May 29, 2025 -

Johnstons Subaru responded

We're glad to hear that our team at Johnstons Subaru was able to accommodate you and provide a loaner car while addressing your tire needs. Thank you for sharing your experience, and we're pleased everything worked out smoothly!

May 13, 2025

Professional, Reliable, Friendly, Good service. Tanya Wilkes very helpful and really cares about customers, Thanks More

by Gerardotrueba0024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanya Wilkes, Michelle Dilullo
May 13, 2025 -

Johnstons Subaru responded

Gerard, thank you for highlighting Tanya's dedication and the great service at Johnstons Subaru! We're glad to hear about your positive experience.

April 21, 2025

Excellent dealer. Very knowledgeable. Took care of everything. No problems. Showed me around. And available if I have any questions or concerns. Excellent experience. More

by deb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
Apr 21, 2025 -

Johnstons Subaru responded

Thank you for sharing your positive experience with us at Johnstons Subaru! We're delighted to hear that our team provided knowledgeable and comprehensive service. If any questions arise, feel free to reach out anytime!

April 17, 2025

The folks here are very customer focused and friendly. I’ve been coming here for service after purchasing my vehicle with them for many years and would not go anywhere else. More

by rdonofrio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jones, Cassela, Wilks
Apr 18, 2025 -

Johnstons Subaru responded

Thank you for your loyalty and kind words about our team at Johnstons Subaru! We're delighted to hear that you've consistently had positive experiences with us. Looking forward to serving you for many more years!

April 03, 2025

Roger was very helpful and purchase went very smooth. Michelle in finance went above and beyond. More

by barbee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
Apr 03, 2025 -

Johnstons Subaru responded

Thank you for leaving Johnstons Subaru a five-star review! We are happy to hear that Roger was helpful and that Michelle went above and beyond. Enjoy the ride!

April 02, 2025

Friendly people who look like they really want to please the customer. I am new to this Company so I will see the future results but they look promising!!! More

by Costomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liam
Apr 02, 2025 -

Johnstons Subaru responded

We're delighted to hear that our team at Johnstons Subaru made a great first impression! We're committed to providing excellent service and look forward to exceeding your expectations in the future. Thanks for choosing us!

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