Well, I purchased a used Tundra from this dealership back in 2010 and I was quite happy...until recently I found out that the truck I purchased has body damage and was fixed. I took my truck to get a compound because the truck was getting surface rust and the worker stated that there was bondo on the quarter panel and that's why it was rusting. Wow, I was not informed that this truck had been in an accident!! I was deceived and am still making payments on something that was damaged any not by me. I thought I could trust this dealership based on its reputation but I guess not.

Was this review helpful to you?    Yes | No Thank you

We were so happy with this dealership, the sales person Travis and our whole experience that we ended up buying not 1 but 2 cars on our visit. After a horrible experience at another dealership with my last purchase, I was hesitant to go through this again. But Johnston's Toyota is fabulous. I have recommended this to many friends. I will be returning. I love our 2 new vehicles and the fact that we had such a great experience. Great job Travis!!!! I knew what I wanted and you helped make it happen. AJ - Thank you for having all the paper work ready the following day. With my 2 little ones, it was nice to be able to get in and get out.

Thank you, thank you, thank you.

Was this review helpful to you?    Yes | No Thank you

This dealership was an excellent experience from beginning to end. Jamie was very knowledgeable and spent a lot of time with us, even staying after hours to work with us. He went over and above to make the sale work.He continually stayed in touch during all phases of the sale and I couldn't have asked for a more competent and nice person to work with. Jamie also spent a lot of time teaching us how to use all of the features of the car. Lynn was a pleasure to work with during the finance portion of our sale. He patiently went over all forms etc. with us.They are both an asset to this dealership. If you go there request them.

Was this review helpful to you?    Yes | No Thank you

this was a great experience buying a car. i have been visited about 3 other toyota dealers, but those experiences were very bad they wanted to sale only no matter what making me feel confusing and guilty to no accept what they put on the paper about numbers. and always make numbers high the vehicle price and porcentage rate. one of those dealer wanted to sale me a used car for same price of new car and when i say no they feel offended and they tread me bad, so i do not want to go back to that dealer. in johnstons toyota was totally different was great no presure to buy exellent treat and very profesional people.

Was this review helpful to you?    Yes | No Thank you

Jamie didn't try to sell me a car, he helped me buy one. An impressive selection of Certified cars. A very well run dealership.

Was this review helpful to you?    Yes | No Thank you

I give Johnstons Toyota of New Hampton a score of 5 on everything. My main reason is because I was not made to feel pressured at any point during my car search. The atmosphere was relaxed and every employee I encountered made me feel at home. All of my questions were answered directly. I did research on the cars I saw at Johnstons Toyota and feel that I was given a fair deal. I would recommend this dealer to my friends and family. Thanks for the great experience!

Was this review helpful to you?    Yes | No Thank you

Dealing with Tom and David was a pleasure. They are extremely knowledgeable and respectful of your time. Both are gentlemen and are willing to do anything they can to make your buying experience as pleasant as possible. I would absolutely buy from them again.

Was this review helpful to you?    Yes | No Thank you

it was a wonderful and easy place to deal with .very comforable and the sale associate was pleasent to talk to and buy a car

Was this review helpful to you?    Yes | No Thank you

Great experience!!! Will recommend friends and family to this dealership. Knowledgeable and friendly sales person. He made a difficult and stressful decission easier and less stressful.

Was this review helpful to you?    Yes | No Thank you

I recommend Johnston's, but with caution after your 3rd purchase. I have been a loyal customer since 2002 and since that time I have purchased more than 6 used Toyota's from 2002 to 2012. One chief complaint about them is how they deal with trade-ins. I have estimated to have lost a few thousand dollars in previous trades and with recent inquiries on potential trades that without a doubt gave me a very low trade in value. They use Galves.com which is a widely used trade in value web site used by many car dealerships. Forget thinking they use Kelly Blue Book, NADA or Edmund's. Whatever those web sites estimate your car is worth in trade, Johnston's (Galves) will knock off anywhere from $1,500-$2,000 off those prices.

Update 2/9/13: I began to realize after reading what I posted that it comes off as quite negative, and that was not my intention. While I stand behind the above paragraph, It's also important to point out why I recommend Johnston's and the good things about this dealership:

I won't mention any names, as I have dealt with so many different individuals over the years and not one of them has ever been rude or did not give me great customer service. I trust the service department, and I believe them to be honest and fair about repairs needed on your vehicle. They are NOT pushy. You can always expect them to send you out with a loaner for major repairs, or if you don't want to wait, you can rent a car for around $30-$40 (est) a day. Nice perk! Suggestion to the service department: Cover car seats when cars go into service. They do use the paper mats, but I'd like to see them use the plastic seat covers for further protection.

I have been comped items in some of my used car purchases. I have received floor mats and touch-up paint, and sometimes had repairs done to the car at my request free of charge. I have personally witnessed all of the sales staff courteous and professional with customers in and out of the showroom.


My apologies to the owner(s) for not giving a proper initial review. I look forward to one day going back to buy my next car, but I am reaching a point in my life of being done with buying used. It may very well be a new car next time.

Was this review helpful to you?    Yes | No Thank you