My Review Of Johnstons Toyota Scion:
I recommend Johnston's, but with caution after your 3rd purchase. I have been a loyal customer since 2002 and since that time I have purchased more than 6 used Toyota's from 2002 to 2012. One chief complaint about them is how they deal with trade-ins. I have estimated to have lost a few thousand dollars in previous trades and with recent inquiries on potential trades that without a doubt gave me a very low trade in value. They use Galves.com which is a widely used trade in value web site used by many car dealerships. Forget thinking they use Kelly Blue Book, NADA or Edmund's. Whatever those web sites estimate your car is worth in trade, Johnston's (Galves) will knock off anywhere from $1,500-$2,000 off those prices.
Update 2/9/13: I began to realize after reading what I posted that it comes off as quite negative, and that was not my intention. While I stand behind the above paragraph, It's also important to point out why I recommend Johnston's and the good things about this dealership:
I won't mention any names, as I have dealt with so many different individuals over the years and not one of them has ever been rude or did not give me great customer service. I trust the service department, and I believe them to be honest and fair about repairs needed on your vehicle. They are NOT pushy. You can always expect them to send you out with a loaner for major repairs, or if you don't want to wait, you can rent a car for around $30-$40 (est) a day. Nice perk! Suggestion to the service department: Cover car seats when cars go into service. They do use the paper mats, but I'd like to see them use the plastic seat covers for further protection.
I have been comped items in some of my used car purchases. I have received floor mats and touch-up paint, and sometimes had repairs done to the car at my request free of charge. I have personally witnessed all of the sales staff courteous and professional with customers in and out of the showroom.
My apologies to the owner(s) for not giving a proper initial review. I look forward to one day going back to buy my next car, but I am reaching a point in my life of being done with buying used. It may very well be a new car next time.
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2/4/2013 11:04:58 AM
I wanted to reach out to you after reading your review on dealerater.com, we at Johnstons Toyota have been very successful with having a great relationship with our customers. I see that you are not happy with the tools that our dealership uses for our trade apprasials and I wanted to personally apologize for any issues you may have experienced. We value every customers opinion and feel that some negative feedback allows for us to reflect on our daily processes to enhance them for future transactions. What you said about different internet sites apprasaising your car at a different value is very common, we use those sites as well as daily auction reports to determine values. Any questions that you may have feel free to contact us at any time. Thanks again for the great review and we will continue to learn from our customers.