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Jon Hall Chevrolet

551 N Nova Rd, Daytona Beach, Florida 32114
Sales: (866) 994-6567

Makes: Chevrolet|Service Center
 
Good
68% Recommend

Overall Rating 3.9

56 Lifetime Reviews

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Jon Hall Chevrolet
56 Lifetime Reviews
Jon Hall Chevrolet Info
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Reason For Visit
Sales (Used)

"Great Overall Experience"

Bought a used Corvette a couple of months ago, and although I discovered a few things amiss during the first month of ownership, the used car department was quick to honor their one month/1000 mile full mechanical warranty. No arguments, no discussion, just immediate satisfaction - and these were not inexpensive repairs. The sales department was easy to deal with and Chris Brugna offered excellent after-sale support. Would not hesitate to buy another car from this dealership. Was particularly impressed with my service rep, Gary Yocum, who pulled out all of the stops to make sure that I received the requested service. He also was a big help with a 3rd party waranty service on our Equinox.

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Employees dealt with

Sales: Chris, George and Scott. Used Car Svc Mgr: Gary. Sevice Rep: Gary Yocum


Reason For Visit
Service

"The WORST service I have ever recieved at a dealership."

I am writing this review in hopes that Jon Hall will improve their service for the next woman who visits their dealership for service. I had to have paint work done on a 2010 Camaro. After dropping off my car I was never called with a time to pick up my car. I was told it would take three to four days and I would be called. After three days I called, the call was not answered but sent to voice mail. I left a message and my number. Several hours later I was called and told my car would not be ready until the next week. I called Monday, again voice mail. On Tuesday I sent a friend to check on my car and he was told it was in service and he could not see the car. I immediately called and asked service why my car was there when it was suppose to be in the paint shop. I was told they did not know where my car was and they would call me right back. That was at 2:00 pm. At 4:30 pm I was called and told my car was ready for pick up. When I reached the dealership, it was the worst paint job I had ever seen. After contacting a friend and a nasty phone call with Mark Stephens ( nasty on his part ) I returned my car to be painted again. This time Mark could not have been nicer my car was painted to my satisfaction. My thought is Jon Hall needs to realize the days of treating women like they know nothing have long since past. I am single, independent and purchase new vehicles every two to three years. Women are a large part of new car purchase group and we need to be treated as such. I would never return to Jon Hall and have purchased a new vehicle from another dealership who did treat me well.

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Employees dealt with

Mark Stephens


Reason For Visit
Service

"I left the hospital after spending the day there visiting..."

I left the hospital after spending the day there visiting my husband. After getting in my car and starting to drive I found that my check engine light stayed on. I pulled over, checked the book which said to check the gas cap. I did this, then, since the light was on steady and not blinking I tried to continue driving as the book said you could. As soon as I started to pick up speed the light started to blink. I turned around and went back to my parking space at a very reduced speed which put the light back to steady again, not blinking. I'm new to Florida and don't know anyone here and it was 4:45pm. I called Jon Hall and got Joyce as my service advisor. I explained my predicament and she immediately did her best to help. She got a dealer shuttle to pick me up from the hospital (the shuttle driver stayed late to do this) and bring me to the dealer. Joyce said to me as long as she was able to get me to the dealer she'd be able to get me home from there, even if she had to drive me home herself after work. It turned out not to be necessary as they decided to loan me a car until my car was fixed. She said she'd have my car towed to the dealer that night or the next day and then call me with the estimate, which she did the next morning. The car was fixed by the next afternoon! I had never even asked what the price of the tow was so they could really have overcharged me but they didn't. The price of the tow and of the repairs was very fair, the quality of the work was excellent, the people were honest & helpful. I feel everyone I dealt with there went way above and beyond what was required and this is definitely my dealer from now on. They turned what could have been a real disaster for me into a minor inconvenience - and they did it all for someone they didn't even know who was a first time customer! Again, a big thank you to Joyce and everyone else there for your kindness and help!

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Employees dealt with

Joyce


Reason For Visit
Sales (Used)

"After doing extensive research while my truck was..."

After doing extensive research while my truck was finishing up giving its last hurrah I paid a visit to John hall in search of a certified pre-owned vehicle. I spoke with Scott on the phone who set me up with Rocky to help narrow down a vehicle that suited my needs. With over 25 years of experience in the industry, Rocky was professional and considerate in his pitch and suggestions. He had no issue in saying no to what he initially suggested as alternatives, affirming to me that he was more interested in having return business and referrals rather than just landing a quick deal. Negotiating was not a headache, he was courteous to uninvolved parties who chimed in as well. Upon delivery of the vehilce, the detailing left something to be desired. Rocky mentioned before I did that he was not happy with the detailing. With it being a holiday and the detailers being short-staffed, it was understandable for me. Rocky went above and beyond for me, allowing me to come in later and have a pristene detail performed. I would recommend John Hall to anybody for patiently working with me through the process and being straightforward and honest during the negotiation.

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Employees dealt with

Rocky


Reason For Visit
Sales (Used)

"So after myself, family, and friends have purchased..."

So after myself, family, and friends have purchased several vehicles from Jon Hall, I will no longer support this local dealership! Went looking for a new, used truck and instead of trying to help me find what I was looking for, Scott Wilford was more interested in trying to sell me a truck on their lot that night. Guess he didn't understand that unless he was willing to work up a deal I couldn't refuse, I did not mind waiting to find what I'm looking for. Anyways, he bluntly let me know that unless I was going to work a deal that night I could get off their lot. Even the sales rep was embarrassed and had to apologize. I will make sure to let as many people know to stay away from him!! Good luck...

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Employees dealt with

Scott Wilford


Reason For Visit
Sales (New)

"I have never had an experience like this... it was my..."

I have never had an experience like this... it was my son's first truck purchase and a very unprofessional salesman and dealership. He was even talked into a truck he didn't even go to the dealership to get!!! . I should have walked out, when I got insulted... But my son was with me... I have tried to communicate my experience with the dealership twice (no response back). I had to explain to my 22 yr old ... that this was not the proper way to do business. Terrible...

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Employees dealt with

finanical salesman


Reason For Visit
Sales (New)

"I am starting to understand why they say Jon Hall is the.."

I am starting to understand why they say Jon Hall is the only dealership you will ever need. Once again I walk into Jon Hall With a challenge and BC Scott Willford Travis Matt Kelly and Craig come through. Not only did they put me into a brand new 2013 Malibu they lowered my payment by 100.00 and also they cut my apr pretty much in half. Most dealerships that I have visited would just laugh and tell me I need a huge chunk of change to put down but with a small down payment they made a deal. Once again thank you for the hard work guys. I am a Jon Hall customer for life. Please be careful with this dealership seemes they did all this to get rid of a car that was involved in a front end crash. Ask for a Carfax to be safe on buying a new car from them. They will take care of you but put you in damaged goods.

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Employees dealt with

BC Scott Willford Travis Turner Matt Kelly Craig


Reason For Visit
Sales (Used)

"even though I already left a negative review of this..."

even though I already left a negative review of this dealership I wanted to get the names of the people I had to deal with correctly.it appears it was Scott Wilford and or Robert Loffler are the individual who threatened to call the police on me,come to MY house if I didn't pay what they wanted me to pay on a car I paid CASH for!!!! that's a pretty good reason not to shop at Jon hall Chevy Chevy.after filing a complaint with BBB.they informed me Jon hall already has an F rating.next stop?inform the state attorney.all I got from 1800 gmc were apologies.in meantime,I will keep on leaving negative record of this disgusting dealership all over the net.

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5
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Employees dealt with

scott Wilford Robert loffler,Chris brugna


Reason For Visit
Service

"Brought my vehicle for routine maintenance for which I..."

Brought my vehicle for routine maintenance for which I had received coupons from the dealership. After paying the bill, I noticed on my way to the vehicle that the cashier had not applied one of the coupons. I went back to my customer service rep who brought the bill back to the cashier. When she processed the credit, she asked me why I hadn't brought it to her attention while paying the bill - like somehow I was the problem. After I told her that I didn't want to waste her time going over a full accounting of the bill during the payment process, she acted petulant (again, like I was the problem). I finally stated that I was not the one who had made the mistake, to which she gave me a sarcastic "have a nice day". I won't be returning to this dealership, despite the very satisfactory performance of my service rep (Gary).

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4
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Employees dealt with

cashier


Reason For Visit
Sales (New)

"I was shopping for a muscle car and decided that the best..."

I was shopping for a muscle car and decided that the best way to make up my mind would be to test drive Mustang, Challenger, and Camaro. When I arrived at the Jon Hall Chevy dealership, I saw several salesmen hanging outside laughing. They completely ignored me. I had to go inside to get one of them to show me a Camaro. The salesman offered me to testdrive it. He took my license and went inside. After 15 min he came back with the keys for the car and said: "We are NOT going for a testdrive but you can look inside the car." He said that I lived more than 30 miles away and he is not going to put miles on the car. I said I just wanted to go around the block. He said: "Absolutely NOT. You will drive this car and then go buy anotherone somewhere else." I feel that his behavior was unprofessional at best. I should have talked to the manager but was too upset and left promptly.

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5
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New Car Sales Person
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