I left the hospital after spending the day there visiting my husband. After getting in my car and starting to drive I found that my check engine light stayed on. I pulled over, checked the book which said to check the gas cap. I did this, then, since the light was on steady and not blinking I tried to continue driving as the book said you could. As soon as I started to pick up speed the light started to blink. I turned around and went back to my parking space at a very reduced speed which put the light back to steady again, not blinking. I'm new to Florida and don't know anyone here and it was 4:45pm. I called Jon Hall and got Joyce as my service advisor. I explained my predicament and she immediately did her best to help. She got a dealer shuttle to pick me up from the hospital (the shuttle driver stayed late to do this) and bring me to the dealer. Joyce said to me as long as she was able to get me to the dealer she'd be able to get me home from there, even if she had to drive me home herself after work. It turned out not to be necessary as they decided to loan me a car until my car was fixed. She said she'd have my car towed to the dealer that night or the next day and then call me with the estimate, which she did the next morning. The car was fixed by the next afternoon! I had never even asked what the price of the tow was so they could really have overcharged me but they didn't. The price of the tow and of the repairs was very fair, the quality of the work was excellent, the people were honest & helpful. I feel everyone I dealt with there went way above and beyond what was required and this is definitely my dealer from now on. They turned what could have been a real disaster for me into a minor inconvenience - and they did it all for someone they didn't even know who was a first time customer! Again, a big thank you to Joyce and everyone else there for your kindness and help!
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