My 2012 Kia Soul was diagnosed as needing a new transmission at only 25,000 miles. The transmission was replace and they returned the vehicle to me even though it had some very obvious problems. It wouldn't shift into 1st gear without double clutching. The mechanic who replaced the transmission, the resident master mechanic and the service manager collectively determined that there was nothing that could be done about this sifting issue and recommended I drive the car for a couple hundred miles and then call them and let them know if the problem works itself out. Not one of the had a real solution. They all lacked the experience with manual transmissions to provide any real answers. The next morning while driving the vehicle it popped out of 5th gear while I was driving down the road. It was an audible pop from the center console. My foot was still on the gas, I had not touched the gear shifter, the clutch or the brake. The rpm's spiked and it took a second before I realized what had happened. Quite frankly, it scared the daylights out of me. After I gathered my thoughts I started thinking this was a fluke. So I shifted back into 5th and continued my commute. About halfway through my commute it popped out of gear again. This time it was 3rd gear and my sister and I heard the pop and saw the gear shifter move and then the rpm's revved high like it did when it popped out of 5th. What is going on with this transmission? After waiting for Kia Roadside Assistance from 9:45 a.m. to 3:45 p.m. and no tow truck ever showing up, I drove the death trap home. Where it popped out of 5th gear two more times. Jones Kia's general manager did send a tow truck after my husband called to complain about KRA not showing up. But when I got to the Jones Kia Service Center, the service advisor tried to turn the tables on me and suggest that the bumps I was hitting were too big and that was what was making the gear shifter pop out of gear. This infuriated me. No vehicle should ever, ever, ever pop out of gear, no matter what!!! His suggestion was ridiculous. And he just stood there with a look on his face that showed he was taking pity on me. The number of times he replied "Really?" with that stupid look on his face only infuriated me more. I have been driving vehicle with a manual transmission for nearly 30 years. They don't just jump out of gear. I do know what I am talking about. And someone at Jones Kia needs to hire someone with some knowledge of manual transmissions or foot the bill for me to take it to an expert because they are baffled and that is not going to get my car repaired, now is it?
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