I purchased my second car from Jones Kia, another Soul, in August, 2014 because when I purchased my first Soul in 2011, it was a GREAT experience. I loved my salesman and the finance guy. They gave me a good deal and GREAT service and I absolutely LOVED that car. This time around, not so much. They tacked things onto my contract, such as GAP insurance, which is supposed to be an option and I did not ask for it and I have been fighting with Kia since August to get that $750 back. I also had some minor issues with the car before it left the lot, such as, it had a couple of dings which needed to be repaired and the decorative tape under the driver's window was coming off. They fixed the dings, but could not paint the repairs because they did not have that in stock and the same for the tape. They told me it would be a "We owe" and they would call me when the paint was in. That was in August, this is December. They said they tried to call me when the stuff came in, but they had my cell and my home, which has an answering machine and voice mail and I NEVER got the call.
I also expressed to my salesman my concern about the gas mileage and I wanted something really good on gas. My 2011 did okay, but I knew there was something better and he told me the 2014 was great on gas, which I actually get LESS mileage with the 2014 then I did with the 2011 and also, not even a week after I got the 2014 Soul, I saw a commercial for an ELECTRIC Soul and I was so angry that I was not told about this coming out. Probably because I would have waited to make my purchase. I would much rather have had the ELECTRIC.
My buying experience took almost 11 hours, which I was not happy about, I am getting a run around from Kia about the GAP, service repairs is a joke and I just do not know what happened from the time I purchased my first Soul(which I wish I had back. I am not at all happy with the 2014 Soul. The driving experience is no longer fun with this car)until now with the company, but I would not recommend it to anyone.
I Recommend This Dealer:
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