Joyce Koons Buick GMC

Steve was very very helpful. I really appreciate his professionalism and patience with a senior citizen. I really appreciate his professionalism and patience with a senior citizen. More

I wanted to share my experience because it truly included both frustrating challenges and a strong example of dealership support and advocacy. In September 2024, I purchased a vehicle that unfortunately b both frustrating challenges and a strong example of dealership support and advocacy. In September 2024, I purchased a vehicle that unfortunately began experiencing multiple mechanical issues within the first year of ownership. Over a four-month period, these problems resulted in repeated repairs, extended downtime, and reliance on loaner vehicles. When exploring options for assistance, I was directed to GM corporate to pursue a buyback or resolution. That portion of the experience was difficult, with limited communication and a denial that created uncertainty and stress. Where this story changes is with the dealership. Once dealership leadership became involved, the experience improved significantly. I want to specifically recognize Matthew, Joon, and Bob for their professionalism and willingness to advocate on my behalf behind the scenes. Their involvement demonstrated accountability and a genuine commitment to customer satisfaction during a complicated situation. While escalation took time, the dealership ultimately stepped in and helped move the situation toward resolution. Their advocacy and willingness to support a customer facing a difficult manufacturer process did not go unnoticed. I appreciate the dealership team’s effort and am now enjoying my vehicle. I plan to update this review after several months of ownership to reflect my long-term experience. More

Every time I have my truck serviced here they always take care of me. They always go above and beyond. If something isn’t right, I’ll bring it back and they fix it right away with no issues. Whatever I need care of me. They always go above and beyond. If something isn’t right, I’ll bring it back and they fix it right away with no issues. Whatever I need they take care of. Thank you. Will recommend to everyone. More

Fantastic, best experience I've had when buying a car. Steve Hughes was excellent! It was the first time in my month long search that I felt like a Sales Consultant really listened to what I was saying. I Steve Hughes was excellent! It was the first time in my month long search that I felt like a Sales Consultant really listened to what I was saying. I knew which car I was interested in, what I wanted to pay and the whole process far exceeded my expectations. I ended up with the car I wanted with all the features I wanted thanks to Steve and even a lower interest rate then I was getting with my CU thanks to the finance dept. I highly recommend Joyce Coons. More

Service review: Delanta Alves is great! He communicates repairs clearly. Even when he’s busy, he makes you and your car feel like a priority. Highly recommend! He communicates repairs clearly. Even when he’s busy, he makes you and your car feel like a priority. Highly recommend! More

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative. feedback. Very knowledgeable of services provided and informative. More

Steve Hughes, and Sahid Conteh have been very easy to deal with, and I have appreciated their straightforward approach. deal with, and I have appreciated their straightforward approach. More

This was the best car buying experience we have ever had. Our sales rep. David is such a welcoming individual. He has a great personality. We were given a fair price and financing was a breeze. Everyone was Our sales rep. David is such a welcoming individual. He has a great personality. We were given a fair price and financing was a breeze. Everyone was fantastic!. Our family highly recommends this dealership. I know we will certainly be coming back for our next vehicle. Thank you Koons family. More

Jeff is the best customer service representative in this location he is very kind & understanding helps solve any questions providing outstanding solutions location he is very kind & understanding helps solve any questions providing outstanding solutions More

The best customer service we have had in the auto industry! Delanta Alves goes out of his way to ensure your vehicle is maintained properly and doesn’t cost you more than necessary. The fact that the industry! Delanta Alves goes out of his way to ensure your vehicle is maintained properly and doesn’t cost you more than necessary. The fact that the service is super quick is a plus. More