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Joyce Koons Buick GMC

10660 Automotive Dr, Manassas, Virginia 20109
Sales: (703) 368-9100
Service: (703) 366-1002
Parts: (703) 366-1010

Makes: Buick|GMC|Pontiac|Service Center
 
Excellent
96% Recommend

Overall Rating 4.8

387 Lifetime Reviews

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Joyce Koons Buick GMC
387 Lifetime Reviews
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Joyce Koons Buick GMC Info
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About Joyce Koons Buick GMC

At Joyce Koons Buick GMC in Manassas, we serve Centreville, Chantilly, Fairfax, Warrenton, Gainesville, and Woodbridge. We offer new Buicks, GMC trucks and used cars, trucks and SUVs

About This Dealer | Hours of Operation | Amenities

About Joyce Koons Buick GMC Learn More

At Joyce Koons Buick GMC in Manassas, we serve Centreville, Chantilly, Fairfax, Warrenton, Gainesville, and Woodbridge. We offer new Buicks, GMC trucks and used cars, trucks and SUVs

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 9:00 AM - 8:00 PM

Sunday 12:00 PM - 5:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 9:00 AM - 4:00 PM

Parts

Monday 8:00 AM - 7:00 PM

Tuesday 8:00 AM - 7:00 PM

Wednesday 8:00 AM - 7:00 PM

Thursday 8:00 AM - 7:00 PM

Friday 8:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday 9:00 AM - 4:00 PM

  • After Hours Drop-Off
  • Automated Car Wash
  • Free WiFi
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Shuttle Service
  • Vending Machines
387 Dealership Reviews
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Reason For Visit
Sales (Used)

"Stephen Witcher"

I came to the dealership with my guard up. As soon as I met Charles Carlson, I felt relieved. He was extremely helpful and I'm not the easiest person to deal with. If you are ever in the area, looking for great people as well as a great selection of vehicles, come check Joyce Koons Honda Buick GMC. Ask for CHARLES CARLSON!

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Reason For Visit
Sales (New)

"Great Expeirence"

Derek was the gentleman that sold us our GMC Yukon. It was a great experience and I will refer my friends and family to see Derek if they are in the market for a vehicle. Thanks.

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Joyce Koons Buick GMC responded to this review

August 21, 2014

We appreciate your review on DealerRater. We are so glad that Derek was helpful during your visit and we hope to see you again soon. -Kevin Runey General Manager



Reason For Visit
Service

"Excellent Service"

My experience with Joyce Koons GMC continues to be outstanding. They are always friendly and helpful and never pushy. It is a great pleasure to deal with them.

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Joyce Koons Buick GMC responded to this review

August 12, 2014

I am so glad that you find us to be friendly and helpful! Thank you for your business. -Kevin Runey General Manager Joyce Koons Honda Buick GMC



Reason For Visit
Service

"Routine service of Buick Regal"

I brought my Regal for a routine servicing and inspection. I pulled into the covered car bay and waited outside my car for a few minutes. I saw employees behind the desk area but no one came out to me. I went inside to ask if I needed to check in at the desk. One employee ignored me and continued to type on his computer and another held up a finger signaling to wait since he was on the phone. I stepped outside and waited another few minutes. Finally the person who was on the phone came out and seemed irritated that he had to help me. He told me I would be taken care of by another employee who was helping a lady in the bay with her car ahead of me. I waited for my car in the waiting area. Many customers came and went so after about 2 hours I asked how long or if there was a problem with my car. Again the people behind the desk seemed annoyed that I bothered them with a question. I never got a definite answer so I waited another 45 minutes and asked again and received the same type of treatment. Finally, after almost 3 hours and asking again I was told it would be done soon. About 10 minutes later a gentleman came and said my car was ready. It took so long because the COMPUTER would not let them get the information through for the inspection. Then when I went to check out the lady who is responsible for that was not at her desk. I waited just a couple of minutes and when she saw me she said "Oh I didn't know the were sending me someone." Really??? I felt the employees were unwilling to help and that I was irritating them just by being there. I would not return to this dealership. I really like my buick but the Ford escape just move to #1 place for my next vehicle.

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Employees dealt with

I do not remember names but there were a few people involved.


Reason For Visit
Service

"Service on 1996 Yukon"

Joe Atkins was very helpful in identifying a problem with the rear brakes, ordering the parts, and setting up the service appointment to complete their installation. As always, over the past 17 years, the service and support has been excellent.

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Joyce Koons Buick GMC responded to this review

August 12, 2014

We thank you for the last 17 years of loyalty and we look forward to many more! Thank you for your business. -Kevin Runey General Manager Joyce Koons Honda Buick GMC



Reason For Visit
Service

"Frustrating Experience"

They did not work on my car until the time I gave them that I needed to pick it up. Said not their fault. Reservation for the service department on a Wednesday for them to repair what I believed to be a bad wheel bearing for morning on Friday. I dropped off my car at 7:30 am. I noted to them that I needed the car before 3:00 that day for the weekend to go out of town. At 1:00 they called to notify me that they were going to look at it. I said that I dropped it off at 7:30 am why would they just be looking at it? They said that they would call me when they checked it out. At 3:00 when I was on my way to them to pick up my car they called me to say that I was right it was a wheel bearing and would get to it soon. I said I was on my way to get it as I stated I would be. When I got there I spoke to the Service manager and he said that it was not his fault that he had a problem with water? I said it was not my fault either but I never received a call that they would not have it done in time that I requested. When I did get there to pick it up they said that they found a 15% discount on line. I gave them the 20% that I had from on-line. If they could not do the work they should have told me up front so that I could have taken it somewhere else and not have gotten all stressed out and have to run around.

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Reason For Visit
Service

"Another great visit"

Had an oil change and rear brakes done this time. Took less than two hours. Jeff and his co-workers were their usual courteous, professional selves.

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Joyce Koons Buick GMC responded to this review

July 29, 2014

Thank you for reviewing our dealership on DealerRater. We appreciate your business. Kevin Runey General Manager Joyce Koons Honda Buick GMC



Reason For Visit
Service

"Handled Recall Pronto"

Tyson Farina gave me his usual excellent customer service. He has always been most helpful and always gives an extra effort to make sure that my vehicle and I receive the necessary and utmost professional attention and support. I always feel confident when I leave the dealership that my vehicle is well maintained and I am operating a vehicle that is safe for my family and me to operate and/or ride in every day.

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Joyce Koons Buick GMC responded to this review

July 29, 2014

I love that Tyson gave you his “usual” excellent service. We appreciate your business and we look forward to giving you excellent service again as usual! Kevin Runey General Manager Joyce Koons Honda Buick GMC



Reason For Visit
Service

"Truck got serviced and Mike Clancy rectified a small issue"

I recently got my truck got serviced, and the drivers door was damaged. To Koons credit, Mike Clancey resolved the issue. I have now found that Koons GMC Service and Joyce Koons Auto/Body offer superior service, and total customer satisfaction.

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Reason For Visit
Sales (New)

"Love it...They worked hard to find the vehicle I wanted."

I wanted a GMC Acadia without a sunroof and they are harder to find in the right color outside and inside. But they found it and I'm very happy.

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Employees dealt with

JOYCE BOWLER WAS A GREAT HELP WITH THIS.

Joyce Koons Buick GMC responded to this review

July 29, 2014

I am so happy that our team found you exactly what you are looking for. Thank you for your business. -Kevin Runey General Manager Joyce Koons Honda Buick GMC

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