I met Mr. Marinakos when I was looking for a car for our Daughters. When I contacted Mr. Marinakos about the 2005 Volvo S60, that I wanted to see it and take it for a test drive, he immediately replied asking what time I would be there, so he could have it ready for me. Upon our arrival, the car was parked right outside the main door. My Daughters and I looked it over and I asked if I could take it for a drive. He asked for my driver license and we were on our way. We returned the car and I told him that I wanted to purchase it. We agreed on a price and purchased it. The day we picked it up, we didnt make it home when the tail-lights went out. I called Mr. Marinakos and he asked that I bring it back for repair. Two days later, we picked up the car, and again before we got home the tail-lights were out again. I forgot to mention that this car was purchased "As is", no warranty. Before we brought it back, during the day time, we drove it around, and then something else happened. We stopped for gas and the gear shift would not work. A piece of the gear shift, where you squeeze it to place it in gear broke off. We found a temporary fix on "You Tube", and we were able to get it home. I contacted Mr. Marinakos and told him of our troubles with the car. He asked me to bring it in again, and he would guarantee it would be fixed once an for all. I asked him if he could have the gear shift looked into, and provide me a price to fix it. He said he would. I knew the gear shift was not his fault but from wear and tear over the years. I dropped off the car and he did something only new car purchases do, and that was provide me a temporary loaner car until my car was fixed. Two days after dropping my car off, I get a call from Mr. Marinakos that the car is ready for pickup. He explained that the read tail-light wiring was completely replaced, the gear shift was replaced with a New shifter, and they even replaced the windshield wipers, which I never asked to be replaced. Mr. Marinakos and the Joyce Koons Dealership, went far and above what 99% of dealerships would ever do. They fixed everything at NO COST to me. I will be in Mr Marinakos and the dealership's debt for what they did. Anyone I hear of that are looking for a New Car or even a Used Car, I will personally send his way, because when most dealerships just want your money, Mr Marinakos and Joyce Koons want your trust and your total satisfaction. They truly care about your and your Family! Nothing else matters and to be honest, we need more people like Mr. Marinakos. God Bless You and your Family Mr. Marinakos!
RonL, U.S. Marine Retired
I Recommend This Dealer:
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