Karp Volvo

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Karp Volvo:
I leased Volvo at this dealer for 8 years (2- 4yr leases). The refundable security deposit of $425 from the first lease was never refunded & was not shown on the second lease. When asked why is was not shown on the 2nd lease the sales person said not to worry it will be refunded at end of the second lease. It was not refunded. The dealer said to contact Volvo Finance & Volvo finance said to contact the dealer because they have no record of leases that expired. I was conned for the refundable security deposit. In addition, I paid $400 for an ipod connection in the car. After going back no less than 5 times because it didn't work I gave up & did without it. My first oil change after 6 mos was charged $230. Another rip off. I can scan copy of leases to substantiate all facts. My reason to write such an unfavorable rating is because I believe a big injustice was done several times.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Karp Volvo:
While my car was under warranty, this service department was great. After the warranty expired, every time I went in for an oil change, I "needed" other work done and typically spent upwards of $200. My last AND FINAL experience with this dealership was insulting. I was initially told that my catalytic converter would be replaced for $255. After a week of waiting for the part to come in, I called to follow-up. I was then told that that offer was no longer possible, BUT if I had more than $1300 worth of other work, they would "throw in" the catalytic converter (cost $1500). This is highly insulting and unethical. Furthermore, I took my car to another mechanic and am paying $1000 for all the repairs combined!

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