Kearny Mesa INFINITI

Great place our salesman Peter was great and knowledgeable about the cars we were happy knowledgeable about the cars we were happy More

Service is spot on , sales of the actual vehicle , at least with my experience with the Kearny Mesa location - substandard . Salesman was not clear on his knowledge of the vehicle , its specifications , least with my experience with the Kearny Mesa location - substandard . Salesman was not clear on his knowledge of the vehicle , its specifications , history, not welcoming … truly - not good . But I bought the car as I knew the quality and its history . More

Amazing customer service. I don't think I had a bad interaction the whole time I was there. They made car buying super easy. I don't think I had a bad interaction the whole time I was there. They made car buying super easy. More

Great people, great service, always a good experience. Knowledgeable, respectful and courteous personnel who ensure that the work you requested is performed. Knowledgeable, respectful and courteous personnel who ensure that the work you requested is performed. More

Adam in the service department is phenomenal and kept me up to speed on every aspect of my service. Always fast and friendly. Great service! up to speed on every aspect of my service. Always fast and friendly. Great service! More

Darryl and Carla are awesome, professional,and caring! I wouldn't trade them for the world. Kudos for them equally I wouldn't trade them for the world. Kudos for them equally More

Prompt service and very friendly employees, mainly work with Adam and he provides excellent customer service. with Adam and he provides excellent customer service. More

Was a nice experience I will recommend my friends and family to this dealership will definitely be back 🤗 family to this dealership will definitely be back 🤗 More

So this would have been my 3rd car purchased from Infiniti. I show up ready to buy the car. I spend hours waiting and doing paper work and so on. this was my only day off this week and I spent it at Infiniti. I show up ready to buy the car. I spend hours waiting and doing paper work and so on. this was my only day off this week and I spent it at this dealership. I was about to sign the contract for the car and drive off with the car after hours of waiting. But guess what? the guy typing the contract up gets an urgent phone call from an associate. Apparently, the car was already sold two weeks earlier. They tried to find a replacement for the same price but it was all in vain. at this point, im rightfully pissed off. not only did they make me wait all those hours; they ran my credit twice. once online and again in the person. I had to pay for uber driver back and forth. I walked away empty handed with no car that I desperately needed for work. so here I am with no car and hurt credit score from them running the credit. and a complete waste of time on my only day off from work. im super angry and super sad at the same time. this has been the worst car buying experience in my life. no one should ever have to go through this. this was a huge error on their part. poor communication, poor management, poor everything. I will be contacting corporate office and will let them know what happened. someone should be held accountable for this huge mistake. I the consumer ended up paying for it in the end. I walked away worse off than I began. so for those trying to buy car from this dealership beware. More

Great customer service provided by service advisor Darry Hern. Thank you Darryl for taking great care of my vehicle. Hern. Thank you Darryl for taking great care of my vehicle. More