Keffer Mazda - Service Center

Love these guys! I've been taking my car to this location for service since last July when I needed an oil leak fixed around my timing chain and I've been taking it ba I've been taking my car to this location for service since last July when I needed an oil leak fixed around my timing chain and I've been taking it back for every squeak due to the amazing customer service I received and continue to receive. I know, without a doubt, that they work on my vehicle with my best interest in mind. I absolutely recommend this location for any service you might need, these guys ROCK! Especially Chris with his excellent customer service. His follow up is outstanding and there is not a day that goes by where I wonder about the status of my vehicle. More

Excellent service!!! This place has really changed! My previous experience here was not great but the second time....much better. The service department has really gotten This place has really changed! My previous experience here was not great but the second time....much better. The service department has really gotten better and that is a welcome change. This time I dealt with Jay who handled me with "kid gloves". Everything was done as promised, when promised. Thanks again! More

Great Service Chris Brannon and his team did an excellent job with helping me to decide what to get fixed now and what to schedule a couple of months down the road. Chris Brannon and his team did an excellent job with helping me to decide what to get fixed now and what to schedule a couple of months down the road. They performed maintenance on my daughter's 2001 Grand Caravan with over 180,000 miles. They were low pressure and explained all of their recommendations in detail. They were friendly and I did not feel pressured to buy anything I didn't feel I needed at this time. More

Oil change, tire rotation, alignment Great people, great service! Always a pleasurable experience visiting Keffer Mazda! Chris goes above and beyond to keep me informed about the progress Great people, great service! Always a pleasurable experience visiting Keffer Mazda! Chris goes above and beyond to keep me informed about the progress of the service of my car! More

Quick and reasonable Had a great sales experience and my initial service was free, so figured I'd continue using the dealership. I was not disappointed. Scheduled my appoi Had a great sales experience and my initial service was free, so figured I'd continue using the dealership. I was not disappointed. Scheduled my appointment with no fuss. Showed up at scheduled time checked in with no drama sat down in the clean waiting area and within 30 minutes was on my way. No pressure to add unnecessary crap and no hidden costs, I'll be back for sure. More

Super Friendly Mark was super friendly and took the time to explain my recalls and my service. I will be doing business with them because of him! Mark was super friendly and took the time to explain my recalls and my service. I will be doing business with them because of him! More

Excellent service team and a friendly staff. They have helped me with several problems on my car over the past year. I'm not ready to buy a new car for a while but these guys are definitely at the top of helped me with several problems on my car over the past year. I'm not ready to buy a new car for a while but these guys are definitely at the top of my list when I am. More

I called on Saturday and explained the problem I was having to Heather. She new exactly what I was talking about. She told me what they would do first and gave me an estimate of the cost. She was abl having to Heather. She new exactly what I was talking about. She told me what they would do first and gave me an estimate of the cost. She was able to set me up with an appointmen at 8 Monday morning. I arrived a few minutes early and Heather was there waiting. I had several questions and she was able to explain exactly what they were going to do to correct the problem with my car. I really appreciate her knowledge and ability to communicate the details. I had forgotten to ask them to please vacumn the water from the carpet on the passenger floor, but when I did ask Heather, she said no problem, they would bring it back in and take care of that for me. The next thing I knew was Linda was telling me my car was ready and they had vacumn all the water out of the carpet. They were able to fix my car so I can run my AIR CONDITIONER and not have water flow into the carpet. And in the heat we are having here in Charlotte, what a blessing. This was such a positive experience and i can will definitley recommend this Service Department to others. I love my 2003 Galant and hope it last many more years. But when it is time to give her up I feel like if the Sales Department is anything like the Service Department, I will look there first for my second Galant. Thank you so much Heather and Linda for all your help. Cynthia Harris More

I went in last Saturday for service on my Mitsubishi Outlander, as always, received quick and friendly service! It is wonderful that they have Saturday service hours! Outlander, as always, received quick and friendly service! It is wonderful that they have Saturday service hours! More