Kelly BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Kelly BMW:
Compared with my experiences with BMW Cleveland, Kelly BMW freaking sucks. I took my 2004 325xi in for service because I was getting a grinding noise from my front-right wheel. Service department had my car for almost a week and was "unable to recreate the sound". It is audible while on the highway, windows open, and stereo blasting. My car is almost out of warranty and they probably just figured I'd let it slide until warranty was over.

Even worse is their sales staff. I went in on a saturday morning with my girlfriend to look at a new 335i. I had to wait 5 minutes for a salesman even though there were no customers in the showroom. I finally got a sales rep who was rude as hell and treated me like I drove up to the dealership in a Hyundai or Kia. After almost 10 minutes of wrangling, I couldn't even get the guy to put together a sales quote. He was rude to my girlfriend and completely ignored her questions on 3 separate occasions. Eventually, he got fed up with me when I didn't just agree to buy the darn thing on the spot without a test drive and then suggested I "go to be back of the lot and talk to the pre-owned folks".

Quite honestly, I make enough money to buy and sell that guy 4 times over and I expected a little more courtesy and respect. For god's sake, it's a BMW dealership... isn't it?

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Kelly BMW:
Unethical sales practice! Salesperson gave me an exact price but when I went to sign the paperwork the price went up. When I asked why he gave me some double-talk saying he needed $250 more than what he quoted verbally for "internal costs." I said no way and he said, "Your $500 deposit is nonrefundable so you may as well ga ahead with the deal." I thankfully declined and walked out. On the way home I called my credit card company, who assured me that the $500 would not be charged to my account.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Kelly BMW:
This happens a while ago, I think it was 1997. I brought in my 1995 M3 for a service campaign (some recalls). I came in with a 2 days old aftermarket rims. They managed to scratch my rims badly that it needed repairs. Of course they denied it. After some arguing they're giving me their "good will" that they're willing to fix it. But only 2 were fixed. I ended up with a different color rims

Bad experience. Thats my last visit to kelly bmw

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